SCS Carpet One

Went on Sat, guy with glasses was cold, had an attitude of not wanting to help at all. This is one of absolutely worst customer service I had ever encounter. I will stay far far away,

Worst customer service I have received by a sales associate. Sean had no personality, dry & kept evading our questions. When dealing with customers who want to understand the process of a carpet installation, using laymen terminology is my advice. Taking my business elsewhere.

Jason and the crew at SCS Carpet One were fantastic. They had done work for my parents on what was a tricky kitchen floor in the past and that made for a no-​brainer when it came to selecting a company for the carpeting in my first home. Jason gave me a great estimate and the following week I was walking on the softest, most comfortably cushioned carpet I have ever felt. When it’s time to re-​do the kitchen, I’m calling Jason again! Highly recommended. Professional and courteous. You can’t go wrong.

Great Service and great prices. I recently needed an office conference room to be re carpeted and this place had the best selection along with the best prices. Be sure to come here and buy your carpet.

Jason from SC’S came for a free estimate and was friendly and professional. His bid was in the middle from other competitors. What won us over was the huge warehouse of carpet selection. The carpet was installed by his staff as promised. Our doors were not in when the carpet was installed so Jason sent someone after the fact to shave down the doors without extra cost. I would recommend this company without hesitation.

By far the best place to go for your carpet needs. No nonsense no pressure from our wonderful carpet sales specialist, John. He was a very nice and understanding person who helped us replace all of the carpet in the 2^nd story of our house. He went the extra mile to make sure we picked the right product and assured us that if we didn’t like our decision, even after installing the carpet, that he would haves ripped it out and installed brand new carpet free of charge! There is no other option for your carpet needs, ask for John by name!
Thanks again John!
Sincerely,
Alex I

John at SCS Carpet was the very first person we contacted for our carpet needs. We tried other options but I soon realized that he offered the most courteous service with amazing prices and values! John made sure that throughout the whole process we were comfortable with our choice before and after installation. He gave us very competitive pricing from the start and was friendly any time i had a question or concern. The next time I need to install carpet he will be the first and only option I use!

I was looking for carpet replacement for just one small bedroom and a staircase. I’ve had mixed experiences on going through Unilocal,so I went to a few Asian owned carpet factories thinking it’d be cheaper. I visited a few warehouses and got some quotes. SCS was on the way so I decided to stop buy and check it out. Initially visiting the showroom and checking out the prices I thought no way I was going to buy from here. But then my salesman Joshua suggested to take a look at their warehouse as the carpets in the back are bought in bulk and the savings are passed on to their customers. Since I didn’t need too much carpet he suggested I also take a look at their reminisce carpet rolls (leftover new carpet from a previous job). To my surprise I found a reminisce roll that was the color and quality I was looking for. On top of that because it’s a reminisce roll, the price was WAY lower than the other quotes I got from the Asian places, INCLUDING installation, which made it a no brainer for me to instantly buy the roll and scheduled installation for the next morning. Joshua even pointed out the roll I chose had it been a new roll would have cost me $ 1000 more for the amount I need and thats just on materials alone.
The only little snag I ran into was that the installer ran about an hour late. After 30 min passed the scheduled time I called him and he said he ran into a little problem but will show up in about 30 min. The job was finished in about 2 hours and I LOVE my new carpets. Thanks Unilocalers!

My wife and I got hooked on Josh’s customer service which was excellent. We decided to buy the carpet from them and have it installed which also turned out very nice. Well one day I happen to venture out to the backyard and noticed the installers forgot to take the old carpet with them. This was a very large roll of used carpet. My wife called Josh to have them come back to pick it up. We waited a week and I called again. This time Josh said that my father told the installers that he wanted to keep the old carpet. By the way, my father was visiting us from Asia and is only here a couple of months to visit before he heads back. I asked my dad and he never mentioned anything about keeping the old carpet. I asked Josh nicely again to please have someone come back to pick up the carpet because it may have been a misunderstanding. Josh said that he’ll note it to a guy named Gabriel and he’ll pick it up next week. That was a month ago. I decided to get on my hands and knees and spend about 5 hours cutting the carpet up in small pieces to throw in the dumpster which took about 4 trips because the carpet roll was humungous. I don’t trust businesses that are nice upfront until the money is handed over and then they’re totally different people after that. 2 stars is for the excellent carpet and install job. The bad followup customer service will get repeat bad reviews to everyone i know about this place.

After shifting through several bids by various contractors, I felt that SCS Carpet offered very fair prices and a good level of professionalism. The quote was itemized down to the penny so they ensure that you are not being overcharged.
I had a 700 sq ft office space that got a great looking charcoal carpet and slate vinyl. Joshua understood that I wanted commercial type materials so he helped me choose the materials that offer the best value for my business.
They even adjusted the original quote when my installer Grabriel realized the work could be simplified and they could just float the new carpet over the existing tile to save me $ 300. When they finished, it looked great, but since they floated the carpet, the back door wouldn’t close. Joshua came the next day and removed the door to shave off some of the bottom with his utility knife! (probably not the most efficient method, but we had no sander) He stayed an extra hour or two just shaving down the door so it would close. This is after I already signed to pay the final amount, so he was just going above and beyond to get these 5 stars from Unilocal.I will definitely come back to them when I need new carpet!

Had a great experience with SCS Carpet One. No pressure from the salesman (thank you Jason). On time and clean installation crew. One concern I had after the work was done was quickly addressed. Two thumbs up.

Thanks Jason and SCS Carpet One. Our carpe looks GREAT!!! The installers were fast and left no mess. We are very happy with your service.
Andy & Yolanda

Taking advantage of the downturn in the economy I was fortunate enough to purchase my first home; it was a very exciting/​stressful/​overwhelming/​time-​consuming experience. I bought this darling home that needed work… so, I started w/​the floors. I came across SCS Carpet from one of my dear friends who had his floor done by them (they were able to do the impossible and turn a tough project into something beautiful!). I called, asked the normal questions and told them I was on a pretty tight budget; I spoke w/​Jason (the Manager) who was ready to set up an appointment and help make some decisions — I asked if South County was too far to install and they said no probelm. Now, I am not the most decisive person in the world but let me tell you, Jason just might be the most patient. I walked in their showroom that had more options then you could imagine, their selections were fantastic (they also have blinds) and their prices were even better; I was afraid I was never going to be able to decide. Jason walked me around, showed me only flooring in my price range and let me take as much time and ask as many questions as I needed. After some time of laughing, hearing great stories about creativity w/​carpet and seeing every option, I finally made some decisions. They came out, installed my carpet and flooring as soon as I was available (which I appreciated — I ran into plenty of companies that had no probelm telling me when they were free). The prices were what they promised and the service was impeccable.
The floors look wonderful.
When people ask «How’s the house?» The first thing I always respond is «I walk in, see my floors, think how beautiful they look and smile — I love it!» All thanks to great service, price, selection and patience = 5 stars