Jo-Ann Fabrics and Crafts

«So you do it every day?»
Uh-​huh. Every day. Just this month.
«Good thing it’s a short one»
Yup.
«Are you looking for the sewing stuff?»
I look at him for the first time.
Nope. What makes you think that?
He looks down at my hands, reaches for one.
I jerk them back.
«I don’t mean to be forward. I just noticed you have fine hands.
Nimble. They look like they know their way around a needle.»
This is the first time I’ve been rendered speechless —
literally not having anything to say (!) —
in a while. I just stood there processing his words,
my mind flipping through a catalogue of crude, boy-​innuendo
they could mean.
But the softness in his face tells me
it’s none of those.
Oh, I say.
Well, I mean, I *can* sew, but that’s not why I’m here;
I need heavy paper. For the letter-​a-​day thing.
«I think I’m going to try that.»
You should.
«Could I… um, write you?»
I’m walking down the scrapbook aisle looking for
stationary paper. It’s all stupid printed crap,
metallic sheets, «wild» zebra stripes,
hamburgers and shit.
Fuck!, I say.
They don’t have fountain pen paper.
I look at him again and see the last question
lingering in his eyes. In his own fine hands.
Yes, you can write me, I say.
But you don’t need my address.
Just write it and throw it in the mail box,
send it off into the world.
«Yeah…yeah, ok, I can do that.»
I look at him and know that he will.
No fountain pens or heavy paper here.
Lots of sewing stuff.
Great sales.
Fine hands.
And strangers that leave you speechless.

This is an old store. I had difficulty finding a parking spot, since it shares the plaza parking with Stater Bros and a whole bunch on other little stores.
I had difficulty finding the fabric I came for, compared to the other stores I have been to.
The store is understaffed!

I teach sewing in Claremont and have been coming to this Joann’s for years. I hate coming here (unfriendly staff and over-​priced) but do so because it’s convenient. Today I was looking for fleece and was towards the back of the store. They have tables in boxes leaned up against the aisles and while shopping one of the boxes fell on my leg… my kids were with me but no where near the boxes. When I mentioned it to Angie she suggested it was my kids… that boxes don’t just fall over! RUDE!!! I would have been satisfied with a simple «sorry, we’ll move them» but no… she didn’t say anything. It’s amazing this store is still open.

Bait and switch coupons. I got a coupon listing over a dozen sports fabrics on sale and was planning on spending over $ 200 that afternoon… I got there and they only had a few bolts and three selections and said they don’t stock the sports fabrics. I showed them the coupon and asked why they send this to customers if they don’t have the product and their answer was ‘we don’t send those out’… ’ you can buy online’. When I got upset, they laughed at me and one lady said she didn’t care and I walked out in tears; won’t bother with corporate. I did buy $ 200 of fabric online when I got home… from Etsy.

This store is FULLY stocked. They had everything in every color! The staff was very patient and helpful. I don’t live in the neighborhood, but it was worth the drive. B. Buchman

I love the staff at this location. The women all seem happy and cheerful. They are always willing to answer my questions and help me physically find what I’m looking for.

Great to have so close, for some crafts or fabric. Notions are overpriced and they keep sewing needles hidden up front.
The store manager is not manager material. She’s ALWAYS cranky and appears to be in a bad mood. The rest of the staff is pretty kind. Knowledge of sewing is pretty rare. The store remodeled a few months ago, and it’s really a weird schematic layout now. Hobby Lobby in Montclair is great, compared to here.

Compared to the Chino and Ontario stores, the La Verne store is by far the best JoAnn. Trust: I visited all three today and only found everything I needed and and the best customer service at this one.

The only reason I give this store 4 stars instead of 5 is because I feel like they are understaffed. The girls have to run from the cutting table to the register to ring people up. And I feel like their selection is not fantastic.
However,
Every time I have been in there, I have been given the best customer service! Danielle really helped me out and was very patient with me!
She was great!
Thanks!

This store is a disgrace to the Joann’s chain. Dirty, small, staff isn’t helpful BUT WORST OF ALL, THEIR BATHROOMS WERE THE DIRTIEST ONES I’VE EVER SEEN!!! Not only did they lack supplies, but the floor was so dirty I had to put paper down to walk. I was desperate so I had to use their facility. There was even blood on the floor near the toilet from someone on their period. Go elsewhere.

This location is smaller than others in the area. Ontario is HUGE but I still feel like Covina is bigger than this La Verne location.
The fabric selection is average. While you would be able to get more variety at a speciality store, Jo-Ann’s offers great coupons and you can get qaulity basics.
It’s great however that Michaels is across the street, so you can get everything for your project quickly.
Most of the workers are friendly and willing to answer any questions you have for your project. In all the years of going here there have only been a couple times people were less than 100% happy.

WOW, this is probably the oldest Joanns I have been too.
But it had a little bit of everything and the ladies there were so nice and helpful.
Things were neatly arranged and in order.

Why is every jo Ann fabrics horrible? Yet it’s a catch 22 the service sucks, but there are no other fabric store local. I hate having to wait forever to get fabric cut then wait forever to pay. Most times waiting on the lady cutting fabric to then become the cashier. Then in the off chance there are two people working there normally gossiping with each other at the cutting table or following you around being pushy. This store is dirty and dingy. Always unorganized the yarn section always has bins and boxes blocking the aisle. It’s so dumb that it sucks so much to ship her employees are not helpful if you ask advise, and are downright rude. And the worst part the location in Covina is just as bad (at least they renovated that location)

The workers aren’t very nice or helpful here.

Had to run over here for a product my local Chino store had run out of. Pleased that I could call and have it set aside so I could just walk in, pay and run.

Worst customer service… staff is unfriendly and unwilling to help… came in two days this week Thursday night and Saturday morning… and was not happy… just went in for samples of fabric. On Thursday night, when asking if they carried a fabric in a different color I was told I should look online. shouldn’t they be able to help with that… then today I waited 20 minutes to get samples. even though an employee was clearly not busy. thanks christina.

I wasn’t expecting much from Jo-Ann’s given the negative reviews and my previous experiences but I was pleasantly surprised. I stopped by to get some muslin cloth to strain my almond milk (we’ll see how it goes) and Melissa was really helpful. She measured, cut, asked about coupons and sent me on my way.
People with great customer service skills brighten up my day. If we could all just be as sweet as Melissa we’d all be happier. Maybe I’ve been watching too many sappy movies. Anyways, great customer service and good selection of fabrics.

I find this Jo-​Anns to be the best local fabric shop.
They carry a much better inventory than the Covina store! I’ll put it to you this way, more than often I walk out of Covina saying «I knew I should of just went to La Verne!»
I can usually find the patterns and fabric selections here that I won’t find in Covina!

This location is definitely a lot nicer than the Alhambra location. My only gripe about this particular store is the lack of open lines and that the cutting station is right in front of the check out area. In other words, customers don’t know where to get in line for cutting and buying. The fabric selection is nice; I got what I needed. This store is much smaller than the ones I am used to, but it’s clean. I hope they will expand some day because it can be a little difficult to navigate a shopping cart through the aisles.

This location is… in need of a makeover. Please beware, the carpet is bubbled up and you can trip. Customer service is… in need of a makeover. The workers here seemed bored as…