Jiffy Lube

This is literally the worst customer service experience I’ve ever had. A day after taking our van to get an oil change here, we had no oil in our van and nearly destroyed our engine.
According to the district manager Cody Ryalls, there were no problems when we left because they performed a pressure test. Yet, there is no line item on my receipt that shows a pressure test being done. A car buddy of mine told me that type of equipment is expensive and not usually carried by chain stores like Jiffy Lube. We requested proof of the equipment being installed and that a pressure test was done. Cody ignored that request and never responded to that.
Jiffy Lube then had the van towed to J&H Auto which they recommended. J&H Auto then proceeded to give me 3 diagnosis in 3 days. First the owner, Jon told me that the engine will be replaced and not to worry, Jiffy Lube will take good care of me and I was happy. The next day I call Cody to find out what’s going on with the rental car since I have school and work and my wife works and my kids are involved in athletics and we need a rental immediately. He tells us that the oil filter O-​Ring is cracked and that since it was a faulty part Jiffy Lube was responsible. The next day the story changed again, now it’s a leaking oil cooler hose. Cody even sent me a low quality You Tube video
I guess trying to prove that this is a known issue. I find it quite suspicious that the third diagnosis I received just happened to be a «known issue». Furthermore, if it is a known issue, why didn’t Jiffy Lube recommend I replace it? They told me I needed new tail lights and windshield wipers and tried to sell me all sorts of crap that doesn’t need to be done. But somehow, they didn’t mention this part. On top of that, we had a full vehicle inspection done about three months prior as we do every year around tax time and the mechanic said that everything looked great.
My final issue is the promises Cody made that he’s not fulfilling. He told me that he would cover the cost of the rental car and the cost of the part. However, after the 3 different diagnosis from J&H we didn’t feel comfortable with them working on our van and had the vehicle towed to Ben’s Automotive. We had told Cody from the get-​go that if we didn’t feel comfortable with the auto place they chose, we would like to have someone else look at it, and he said that was perfectly fine and that he understood. However, after we actually towed it, he changed his story, saying that he would no longer cover the cost of the part because now Jiffy Lube is incurring additional charges, which they aren’t. Our insurance covered the tow and we had to pay out of pocket to have the oil cooler hose replaced.
There’s more bullshit that happened, but I think you get the picture here. I would NEVER go to this place again!!!

Hans down the best service I’ve had from a Jiffy Lube. Johnathon was courteous and professional. I’ll be coming back to this location for sure in the future.
–CPT Horne

Very fast and great service. Mechanics were really sweet. Will be going back to this location for future service!

The best oil change service around! I arrived shortly after the store opened and the two employees that were there were extremely kind and helpful. Upon further inspection of my car they saw that I needed a new air filter and that they do not have the type my car needs in-​store. He immediately hopped on the phone and checked with an auto parts store to see if they had it in stock and then he DROVE TO GET IT! He was back in minutes and had it installed in no time. I arrived on location at 0802 and left by 0823!

I was just on my lunch break. I pulled up, explained that. I was out in less than 15 minutes. Thank you Michael and team for the excellent customer service. And the quick work! I will come back.

Pleasant surprise! Came in to get an oil change and turned out I didn’t need one yet. Thanks guys!

Worst place to go threw after I left there my oil light came on I pulled over and checked my oil and I noticed there was one about a quart in my car and it’s a 2010 and I took it back and and they put a filter all the way on so it leaked oil all over I will never go there again

I stopped in for a headlight change & upon leaving the parking lot I heard a loud bang & a clunking noise. The attended came over to see what the problem was at which point we found the wrappers left on the top off the engine. Later on after leaving, thinking the problem was resolved, I began to hear the same banging noise under the hood. Only to find pliers & the 2^nd wrapper stuck down next to the engine. Seriously guys!!! I pay $ 50 for a service that would have potentially wrecked my car & led to a bigger service bill. I have been a customer with you guys for 19−20yrs. From now on I’m done!!!

I have always been a customer so when my oil life registered 15% and the little wrench sign came on the dashboard of my Honda CR-​V I drove in for an oil change. They quickly told me I still have 1500 miles before it was due and only needed to top off the oil. They checked all the fluids and tires and didn’t charge me a penny! That is SERVICE! I will certainly return for the oil changes for all our vehicles.

I like Jiffy Lube, but the constant upsell attempts gets annoying.
Yes, they greet you right away. Yes, they are jiffy. Yes, they vacuum the car. yes, they do a great job.
Stop the upsells and five stars are yours.

These guys (and gals) are great! They remember your name. They know their stuff. They’re not pushy. Very customer service oriented. I drive a lot and have to get my oil changed pretty frequently. This Jiffy Lube definitely has my vote!

I just finished getting my oil changed on an old car with 140k miles that typically gets the 2 page list of recommended services. I was pleasently surprised to have my simple «No just a conventional oil change» respected without the typical high pressure sales I find at some other shops. The sales manager Alicia was knowledable and treated my two kids with respect when they asked for a glass of water.
I will definitely go back.
Thank You.
Ted

This place is extremely overpriced. I went in to get a standard oil change and they said because I needed a synthetic blend it would be $ 60. Outside they advertise $ 30 oil changes but that must not include any vehicles that were manufactured after 1990. Do yourself a favor and go to the Firestone a block north and get the same service for $ 20.

Stopped in on a Sunday to get a synthetic top off ¾ of a qt. Low and it had to be a project to look up my car. Because they didn’t have documentation of my oil that I said is synthetic. I would have to pay for a top off AFTER They said it’s free… I’m going to stick with speedy lube. Thanks for the good work guys.

Came back for a second visit and without fail was met as I pulled up and this time by ANN. After specifying what I needed done, I leisurely observed the staff and their interaction with other customers. Wondering if it was just my personality that brought great service on my last visit or was this genuinely unique to this location.
A retired navy customer walked away happy with their service.
I was impressed! To see the camaraderie amongst each other made me feel like I was looking at a well oiled machine. The left knew what the right was doing. Communication was on point and they hustled as they worked. It was amazing to watch.
I met with assistant manager ALICIA, technician JOHN, manager JOHN ALLISON. It was a good feeling that BARTON approached me and remembered my last visit asking if everything was okay with the last service.
In a nutshell… their quality of work is equal to their quality of service. Great job and I can confidently say as usual!

So my radiator hose popped off a little ways from this shop today. I pulled in, explained the situation, and they readily helped by reattaching it and topping off the radiator fluid. They could have charged for a service but they treated it like a top off even though I had never been there before. Thank you so much!

I drove my van into the bay. I got to stay in the van. They all freaking rocked! It was a hoot the whole time. We were all laughing and having a great time, while getting an oil change!
Having a new mini van, or swag wagon, I need to run synthetic oil so the change cost me about 75 bones and I thought 45 hurt.
They forgot to reset my change oil light, so when I get back from my little road trip I came back in, they dropped what they were doing, and showed me how to do it. Indeed they do rock the house. Favorite place to get my oil changed HAHAHAHA!

The employees are simply delightful! The price for services is very reasonable and they didn’t try to get me to get any additional/​unnecessary work done on my vehicle. I got there on a Friday ½ an hour before closing and they were more than happy to assist me! They offer coffee in the lobby and even offered me some of their pizza they bought for dinner. I’m going to continue to get all future oil changes at this location!

I would never go back to this place. I had my oil changed here. They then recommended that I get a coolant and transmission fluid flush and replacement. I did as they recommended. I went to my next oil change at another oil change place and they recommended the same service because it didn’t look like it had been changed. When I went back to this shop they wouldn’t do anything about it. They were quite rude about it as well. I wouldn’t recommend this place to a friend or anyone for that matter.

Decent, courteous service for an excellent price. I’m here because the Firestones in Oly either have bad Unilocal reviews or I got ignored when I walked in. I’m going to come back because the service to my car is excellent.