Lacey Collision Center

Being in an accident is stressful. Lacey Collision put me at ease about my car. I was updated regularly and they worked around my schedule to get my car back to me. I am very happy with the work and very, very happy with the customer service.

I just wanted to share my terrible experience this afternoon… I needed help figuring out how to replace my license plate light, so I stopped into Lacey Collision… The front desk girls were sweet and told me it was no problem and Bob would be out to help me… In enters Bob… Takes a look at it and says the liner has to be removed and he has to charge me an hour minimum, which is $ 52… It caught me a little off guard, as from what I know, the pieces snap in and out and especially if you know what you are doing, it would be a quick job… I was dumfounded… So I drove across the street to GERBER and asked them… They were so nice! «Have a seat, grab some coffee and we’ll take care of you…» It LITERALLY took them 5 minutes… I asked to please pay them at least $ 10… They insisted it was on them!!! Customer Service is so important to me and GERBER has earned my business for life… And Lacey (which I have used for everything ever I needed) has lost a customer…
***Update: was contacted by a few employees of LCC with apologies and had explained that Bob was new and this wasn’t their normal business practice. It was appreciated. In this day and age unfortunately it just takes once though to lose a customer, may not be in this case, but in general***