AIM Mail Center

I was here the other day and wish I looked at the reviews. The old man at the desk is the epitome of bad customer service. Very rude and very racist, can’t believe this man has a job that requires customer service and the ability to talk to others. If I could rate any lower I would, −5÷5 stars.

Do not come to this store. Worst customer service ever. The old guy that works is very rude. Does not care about customers and treats them horribly

I have been coming and having a mailbox here for two years. I absolutely love the ma pa feel to it. I know everyone and they know me by name. I have bought stuff and shipped them – never once did I have a problem here. I honestly do not understand all those neg reviews.

Do not go to this mail center to take Passport photos. We paid $ 60 to have passport photos taken here and they were not accepted due to the size/​borders. Upon returning to inquire about a refund, we were treated rudely and we did not have our money refunded. Very poor experience and customer service.

Have had a mailbox here for 3 years and very happy with personalized service. Always refers to me by name and pleasant to work with when mailing/​receiving packages and such.

I went into staples today to get ink and make some copies. I had been to another copy place and they couldn’t help me with my project. But Taylor who works in the print /​copy department came over and helped me reduce my copy and then she showed me a way to copy them nicer.
She took my yearbook and made copies on the machine that made my senior photos look amazing. She was so helpful and sweet and took complete care of me and I am going back to her when I finish my other project that I need copied. Great customer service and even the cashier working where I turned in my old ink cartridges was so nice and pleasant too.
And when I was knocking the other print shop one of the men in the copy department was a class act and didn’t knock then but thought maybe the person was on break at the time when I asked if they could help me out. Your employes were class acts at this store today. Thanks staples.

PLEASE! do yourself a favor and DO NOT EVER enter this store. you would regret it!!! I wish I have read all the reviews before I went there to drop off a FedEx package. I needed to send something to a merchant and the merchant asked me to use their Fedex account number and address for the account number to mail package. I walked into the store and told them that is what I need. The guy working at the front desk told me that they cannot do that. I was a little surprised and said I called FedEx yesterday and that is the instruction they gave me. Then there is this mad older aged guy (from the other reviews sounds like the owner) rushing out from inside and yelled at me madly «THEN GO TO FEDEX AND DO NOT COME HERE!». I was shocked and was not sure where the attitude was coming from? I had been extremely polite. I told him it is fine they cannot do it and I can go to FedEx store instead. But still he did not have to have such an attitude. After reading other reviews it seems the owner do not like people dropping off package from FedEx and that might be why he was so mad? Anyways, horrible horrible customer service, and like several other reviewer said if I could give this place ZERO stars that is exactly what I would do. Go there only if you want to get yelled at for no reason.

I have been a customer for almost two years now and Mario and his team have just been great to deal with. They are always friendly, helpful, and will do whatever it takes to meet your needs. They offer that vanning personal touch to their customer and they are a great addition to the Ladera neighborly small business community. I highly recommend them.
I am just perplexed at the comment «they need to get someone who speaks ENGLISH» Never had a problem. Mario speaks very good English, albeit with an «accent» and his daughter is a native American. Never had a problem with someone not speaking English at the store!
I am not related in any way to the owner, I am just a very happy customer and a difficult one to please!

Mario and his Family bring a personal touch to the hurried pace of doing business. Everyone there is kind and professional. It’s a Great alternative to the US Post Office.

To start with they need to get someone who speaks ENGLISH who answers the telephone.

If I could give this place ZERO stars that is exactly what I would do. This is a small family owned business and I always like to support smaller business’s since my parents are also small business owners and have been for 20+ years. However, I came to this store to drop off mail and I always like to browse and buy something too to support fellow small business owners. I do a lot of shipping since I sell items online. I came in with one pre-​paid package and needed to buy a book of stamps. The owner ignores me even though nobody else is at the store. After a few minutes I grab his attention and tell him I need his assistance he proceeds with his terrible attitude since he thought I was only dropping off a package. This is not the first time this has happened. Horrible service, I will take my business to the local UPS up the street where the owners are so kind, professional and appreciative.

I go here occasionally to drop off packages for my small business. The postage is prepaid but when I need supplies I try to buy something from them as a thank you for taking my mail. The owner is generally unfriendly and gives off the feeling that my small mailing tubes are a big inconvenience for him. I recently came in to mail a package through DHL because AIM offers shipping through them. I haven’t used that service before and I had some questions about the information on the packing slip. Rather than try and answer my questions the owner chose to blow me off. There weren’t any other customers in the store for him to attend to but he basically ignored me and was no help at all. I finally left, unable to make sure that my packing slip was filled out correctly and not wanting to risk sending the packages wrong. I called DHL to attempt to have my questions answered and they informed me that while there is no charge for the business owner to offer the DHL service they do not make any money from sales involving an existing account. So basically the owner figured that I wasn’t worth helping because he wasn’t making any money off of me. From now on I will make sure to take my business to the nearby UPS store where they are always friendly and helpful whether I am buying something or just dropping off a package.

Great little family business owned and ran by a father/​daughter duo. Very nice, talkative, personable people. Its a bit pricey but I’ll pay for the conviencence and good customer service over the rude, dirty, crowded post office.

I like supporting local businesses but their prices for mailing packages always seem high. I still buy stamps here to support local and if I ever needed something fragile packaged I would use them but I tend to go to the post office because it seems cheaper. Maybe it’s just me?

Great family run business. I love to see them busy. Very friendly and fast workers. They always give me the best deal when I’m mailing packages and get me in and out quickly. Support small business!

Friendly in that small town way. Mario the owner is always in a good mood and his staff as well. Great for PO Box, notary, FedEx, UPS, shipping, stamps and packaging. Notary too.

I have used this family owned business for over two years now. They never fail to make me happy. They go out of their way to know their clients and their needs.