Diamond Wireless

Adam with the dreadlocks is the best! He immediately asked how he could help, without being pushy or artificial. He helped us choose the iphone 6 and a great case. What a pleasant experience!!! its worth going to this VZW store! Ask for Adam!

The Ladera Ranch team are fantastic! Thank you Brent, Arthur, Adam, and Ronald! My husband and I were in search of a family plan and we left the store with top of the line phones and an upgraded plan that actually saved us so much money! I was able to add my mother to our plan. Each one of these gentleman were so patient and gave us their individual attention and taught us how to properly use our phones. Since our purchase at this store, we’ve had additional questions and are greeted each time by this Ladera Ranch team with the BEST customer service! We wouldn’t think of going anywhere else! They are always enthusiastic to assist!
Thank you!
Troy and Celeste

Arthur was very kind and patient with my requests and was ready to help me out at a moments notice. Thank you for making my stop at the store quick and efficient !!

Steer clear of this wireless store. Not a verizon store. Thieves and liars await you. Whitney and Jonathan messed up my wife’s plan, and offered her «free» accessories, manager Arthur decided to change the plan 10 days later because «Whitney» messed it up, Arthur messed it up further, which forced my wife’s plan up an additional $ 60 a month of none needed services and void of the edge discount promised. We fixed the bill with Verizon prior to going in because the Manager Arthur never called back.
Went in, some taller guy with a beard, nice at first, talked with us, before he questioned the wife’s intelligence, decided to tell us that it’s out of the 14 day period so he couldn’t accept a return of hardware that Whitney sold my wife in a lie… It went south from there, my wife 6.5 months pregnant, you can imagine. I think it was when he proceeded with the question «you’ve had your phone and accessories for two months and you didn’t look at how much you paid for accessories?» Well, no, Whitney told us it was free, just pay the $ 130 for activation, and until we talked with Verizon didn’t find out the complete mess with the services and and plans, and that we were only required to pay the tax on the phone, not the «free phone covers, chargers, and lightning cable.» Again, Whitney stated the tax was $ 130, it was only $ 66.
The once nice guy, clearly delineated that he wasn’t the one to be upset at. Then proceeds to be passive about his flippant deflections. You’re being flippant to a 6.5 month pregnant woman and her husband, customer service much?
2 hours on the phone with Verizon for diamonds mistake, finding out you were lied to not once by Whitney, but a second time by Arthur for jacking up our plan to an unwanted and unneeded service level, and dealing with some store sales clerk that decides to be passively flippant to a pregnant woman. Yes, we dropped some words at your steps.
As stated, steer clear, folks need to be trained better… Customer service and honesty would be even more welcome.
Whoever owns these stores has no clue (which after reading all of the reviews, does know) has trained his folks poorly, or the deceptive, lying and cheating is taught.
And yes, the preggo wife dropped some curse words, in case management prefers to reply to this message.
I’ll also be looking for you to explain the deceptive practices consistently mentioned in your Unilocal reviews, for all stores.
Their stuff ain’t free folks! Take your business elsewhere.

These guys are complete crooks. As per the other review, you think you’re dealing with Verizon because of all the signage, but you’re not. We were effectively mugged into taking new phones because of what was sold as an improved offer and reduced monthly billing, but they totally failed to disclose that we would be paying for those phones over the next 2 years: we had insisted we didn’t even want or need new phones but they insisted it was a better deal for us. So when one phone gets stolen, they insist that we have to keep paying for that phone AND pay $ 500 CASH for a replacement. It’s a different story with every single sales person you might happen to be mugged by on any particular visit. So, we’re told it’s our fault for not reading the contract and for not taking insurance. We have insurance from our credit card. And they knew we couldn’t read the contract because we were accompanied by 2 screaming kids: we took them at their word on what we were getting. Utter fraudsters. STAY AWAY. Go to a real Verizon corporate store.

Samy was so helpful in starting my brand new account with Verizon. He answered all my questions and I am very pleased with my purchases!

deceptive and despicable!!! non-​disclosure abounds in this store! zero stars!!!
watch out for the tricks — you think you’re doing busness at your local verizon store with all the verizon signage inside and out!!! but you are not!!!
you are doing business with verizon and some other company called diamond wireless! you are signing 2 agreements in this store — one for verizon (early termination fee $ 170) and another separate, undisclosed contract with «diamond» — whom i had never even heard of before i got their attorneys demand letter for another $ 400 early termination fee! no invoice! no call! no letter — nothing from «diamond» even acknowledging me as a (albeit unwilling) customer — just a demand from an attorney in utah for immediate payment or threat of collection proceedings, credit bureau reporting, and additional service fees!
no human beings in this office to speak with:
aldous & associates, p.l.l.c.
p.o. box 171 374
holladay, ut 84 117‑1374
only robots who repeat themselves over and over again «you signed a contract».
then call diamond wireless:
no clue who they are!
no clue where they are!
888 977 2060
and get the same inhumane treatment and robotic repetition… «you signed a contract»
then go back to the store:
ladera ranch — cvp
shopps at mission viejo
oh, they know there’s a problem! they know the product they sold me might be inferior for my needs… they know there’s a huge disconnect between customer and «diamond». they cannot help!
for the record i wanted a wi-​fi hotspot for my son in the military for facebook, skype and online studies. i was told the verizon 4g lte jetpack and 2g of additional data would be great for his needs. two weeks later i’m at 90% of my usage mid-​cycle. i add another 2g thru verizon customer service over the phone… two weeks later, same thing! added another 2g! total 8g and still was not enough! asked verizon for help and swap out this product line for an iphone line to keep the line active and avoid fees — thought we had an agreement, got the iphone, but still got the etf from verizon of $ 170! ridiculous!
total $ 570 in early termination fees for a product that never suited our needs to begin with!!!
run, don’t walk past this trick store and go to your nearest verizon «corporate» store… i’ve done the work for you… these stores are only verizon owned, operated and i’ve talked to all of them… they know what’s going on in the verizon/“diamond” stores and they are not happy about it!
lake forest
el toro
laguna niguel
rsm
irvine
oh, and when you call verizon customer service to complain you’ll love how they disconnect themselves from this ruthless «diamond wireless» trickery, claiming total ignorance over what «diamond» is doing as their own separate entity!
omg! how are they getting away with it???
class action, much?

I walked in the Ladera Ranch Verizon store to pay my bill and walked out with a new phone. While I was in there I asked Josh about an issue I was having with my iPhone 4… he took a look at my phone and account and told me they would give my phone to an abused woman and I could get a new 5C for practically nothing. So that’s what I did. Josh was super helpful and friendly and I would highly recommend this particular location!

The guys here are friendly, knowledgable and helpful. Our family needed new phones, they showed us some killer deals and discounts, explained everything, transferred our photos and contacts quickly, and even showed us how to save some money on our bill. Great guys! See the manager, Ricky; why go anywhere else?