Ladera Ranch Grooming & Pet Spa

Great first grooming experience with Brandon! My sheepdog will definitely return for her next haircut :-)

–5 STARS!!!
I took my 4 month old puppy for his first grooming. I specifically told them to that I didn’t want an all over haircut, to only trim around his eyes, give him a bath and not to use the blow dryer on him because he was scared. They trimmed him way too much he came back looking like he had a terrible haircut. He was also covered in tiny white bits. I called them to ask about the white bits and they said it was from the towels they use. I am so disappointed with his first haircut. I wanted to keep his puppy hair long and they ruined it. I will never go there again. Another thing I noticed is the place is filthy, everything is covered in dust and dog hair. Very unsanitary, my dog was itching all, I had to bath him myself to stop the itching and remove the lint. They don’t answer the phone.

I have mixed feelings about this place. On the one hand, they do a good job grooming my dog. On the other hand, their appointment system is terrible and their front desk service is awful.
I have made an appointment online TWO times. Both times, I showed up with my dog and they had no record of the appointment. Once they rescheduled for me, then called me a few hours later to say they couldn’t do that appointment either. Another time I finally called and they just said «yeah, we don’t have that appointment, you can come in 5 days.» Why have an online appointment system if you don’t actually update it with your availability?
Very disappointing, especially since I have recommended this business to several local Ladera residents. Not anymore.

The best!!! Ashley is great!!! We have brought our dog here twice already and we been extremely happy with their work. Both times Ashley’s helped us and she’s done an excellent job with our dog I would recommend this place to everyone, great grooming and exelent service, thanx Ashley!

I’ve taken my dog to get groomed here twice and they’ve always done a great job.
About a month ago, I took my dog to get groomed at petco and they actually called me telling me they couldn’t finish the job because my dog was being too fussy. I wasn’t surprised, but I had also gone to petco before to get him groomed and they did a great job the first time. So why couldn’t they do it again? But anyway, I called the Ladera grooming services to try to make an appointment and they were booked! For like the next two weeks. I finally was able to make an appointment for today and was so thankful that they managed to groom my crazy honeybadger of a dog. Even though they suggested I get a sedative next time to calm his nerves, I’m very pleased with how they were able to handle him despite him being unmanageable. & the haircut looks great. I will definitely come here again (and definitely with a sedative) thank you!!!

If there were negative stars to give I would. I have two cats but have been in there several times to try to make appointments. I love my cats as if they were my children and what I have seen there scared and outraged me.
I have seen staff leave dogs unattended at the grooming table to the extent that the dog tried jumping off and was left hanging from the leash for a few seconds! Another time I was there to talk to the «cat groomer» and saw again, staff being very rough with a tinny, shivery, terrified Yorkie dog. As I was talking to the groomer the staff member SAW how disgusted I was by his behavior and just carried on defiantly!!!
I just think if people knew the way their pets are treated when they are not there they would stop bringing their babies to this place. Cancelled all my appointments and would never bring my cats here. I can’t emphasize enough to stay away from this place!!!

If I could possibly give this groomer negative stars, I would certainly do so. The employees here are incredibly rude, have a terrible attitude and are extremely lazy. There is no accountability here, and there are no supervisors to speak with about issues that arise. They seem to forget or don’t even realize that the people who bring in their pets are the customers as much as the pets. Their attitude makes me extremely concerned about how my pups are treated while they are there. While I understand that this is is a business that exists to make money, it is extremely clear that they view your loved ones purely as commodities to be thrown out as soon as possible.
We had the worst experience ever with a groomer with Nicole. I cannot warn people enough to keep away.
I will never ever go to this groomer again, and I strongly encourage you to go to another groomer. Give your business to someone else who won’t treat your pets as a chore and burden.

This was my first time taking Hermione, my English Labrador to this establishment. She was greeted instantly and she was taken to the doggy side of the gate to be groomed.
The staff was informative, and friendly. I picked her up three hours later and I was told she was well behaved.
Hermione looked very clean and the purple bandana was such a cute added touch. I am very thankful for Unilocal and the reviews other wrote were very helpful.
I look forward to Hermione’s next visit.
Thank you!

Beautiful grooming for our dog. She looks (and smells!) Great. We’ve used Nicole for a long time and she always does a wonderful job and takes good care of our baby! Thanks Nicole!

Very friendly staff. My dog is small at 3.1 pds so I was a little nervous to get her groomed at first. They assured me she would be fine. They took and continue to take great care of her. So far I’ve been happy with the look of the hair cuts she has been given. I also brought my cat in for a nail clip. It was very quick and inexpensive.

We love the exceptional service and special care that they give to our dog Lola.
Ladera Ranch Grooming and Mo are truly amazing in how they care for and treat our Lola while she is there being groomed.
Most importantly Lola absolutely loves going there to get her bath and is always excited to spend time with her friend Mo.

Unfortunately, I can’t take my dogs here anymore. There’s been turnover in the staff and my dogs don’t get a consistent cut.
I’m really bummed because they did get a great cut one time from the owner and the location is great. If you decide to go here, ask for the owner to groom your dogs.