Sprint Store

Customer service wasn’t bad, the guys that were working were friendly. But, roughly 6 months ago I got a plan and an Iphone 5 (on auto-​pay,) and I specifically told them I didn’t want the phone insurance, unfortunately they have been charging me for it this whole time. Just the other day I noticed my bill was about $ 15 dollars higher than I was expecting, so I looked at my statement every month going back to when i signed up and noticed it was the same higher price every month. I didn’t notice earlier because I got auto-​pay when I signed up. I looked up my plan and noticed I was being charged for the phone insurance I specifically said I did not want. Unfortunately I could only get 2 months refunded to me. So be careful to look at your bill and make sure they don’t add things that you do not want, because they might charge you to boost their stats or commission. Other than that everything has been fine.

One of the worst customer experiences of my life. New management and employees in here prompt! Like, yesterday.

Took 3 ½ hours to get four new phones. I bought a car in far less time. Took call (s) to CS the next day to finally get all four phones activated. A few days later, I get an email saying the paperwork was not sent in correctly by the associate. Totally inept. No team work, other reps standing around while the new guy struggles. And quit playing with the speaker at 20dbs, we are trying to communicate a bunch of information. Went in because of their commercial, and expecting to cut my bill in half. I saved a little money, but it was far from half. Will never come to this location again.

For what it is, I totally rate this particular store 5/​stars for the fact they have a gal named Steph who represents their corporate culture very well. Our encounter with the other staff member was not terrible but not as fluid and efficient as our encounters with her have been. She’s clear, concise and earnestly friendly with no hesitation to keep the customer’s best interest in mind. You don’t come across integrity to the degree we have seen with her often in wireless carrier businesses. I recommend calling ahead to see if she’ll be available when you come in to avoid anything but a positive experience.

0 Stars for Sprint. It’s forcing me to give at least 1 star. We are switching to a new company. SCAM! Bait and Switch for a «FREE» tablet! Don’t trust Sprint! They are the shadiest company we’ve ever come across. The sales team are a bunch of dishonest crooks and the «customer support» is a joke. I am so disgusted with Sprint. I honestly don’t know how this company hasn’t been shut down.

Really did not enjoy coming to this store. Came in to buy the square piece for my charger. Waited for over 40 mins for something that should have taken 2. It wouldn’t have been that bad, if the speaker in front of me hadn’t been sporadically blasting music. Sprint is known for it’s bad service but that was beyond ridiculous

DO NOT VISIT THIS STORE FOR NAY REASON!!! I work accross the way and have been here many tines. each time getting worse. .by far the worst experience of my life, the last time I will every go to this store, and this is the only reason I would Unilocal a review so that others don’t have to go through the experience.
I went to buy 2 items and leave. I knew exactly what I wanted and brought up to the counter to purchase. Literally 3 minutes in and out. Over 35 minutes waiting I finally left. After calming down, I decided to go back 2 hours later right before they closed thinking again in and out. Another 45 minutes I was finally helped.
The store is under staffed. The employee’s are incompetent, slow moving can’t multi task. Watching these idiots try to work a computer was the only amusing thing. Took them over and hour to help 3 customers. So. If you have 2 hours to waste come on in. They should close this store now.

HORRIBLE CUSTOMER SERVICE!
I am a new customer to sprint and went to this store, where I purchased my phones and accessories. I returned there today to have them fix the «glass» shield they placed on my phone. When they put it on a week ago it didn’t entirely stick to the phone and they told me to let it sit for a few days and it should fix itself. Didn’t fix itself.
So today I went back to have them replace it. When I got there I saw one guy up front and another sitting in the back watching videos on youtube. I explained to the young guy in the front what was wrong with my phone, he was concerned that he wouldn’t be able to get the glass to stick so he asked another girl that had just come back from getting her lunch to help him. She said she was hungry and shaky and couldn’t do it. So he proceeded to go to the back where youtube guy was doing nothing. Turns out he is the «acting manager.» This idiot proceeds to replace the glass with another one but leaves his fingerprints all over the adhesive side of the product… and subsequently, I still have the same problem with the newly added bonus of ugly fingerprints.
When I told them it was now worse than when I brought it in… they sat it on the counter and ignored me. Stephanie, the hungry girl, continued to bury her face in her lunch right at the front counter (unprofessional). Glenn, the acting manager, went right back to surfing the web (useless tool). I grabbed my phone and left! When I got to my car I called customer service for help… I needed to know where else I could go. The young kid that originally helped me asked me to call on Friday to complain to the real manager, he apologized and said he wished he could do more.
Customer Service told me to go back to the store, return the defective merchandise and either get my account credited or get the product from them and take it to another store to be placed on my phone. They said a report would be generated and this rep apologized for the horrible service… or lack of.
I went back and everyone was on point, turns out that a «suit» form sprint happened to be in there making his rounds… some sort of district manager. The helpful kid looked at me and pointed in the direction of the «suit» telling me to talk to him. I did and got the replacement product but I was really unimpressed with his reaction to the situation. He talked to me about his preference for iphones… I don’t care! My time was wasted… I was ignored by the so-​called manager… and the only helpful guy in the place wasn’t sure what to do.
HORRIBLE!!!
NEVER GO TO THIS LOCATION.

What an awesome group of people that work at this store. Its definitely the sprint store to go to. An was like a ninja for cell phones. He was so knowledgeable about all the products. Susan was so kind and had excellent customer service. Its a shock to me as to why she isn’t a store manager herself yet!

These guys are AWESOME. I would put 10 stars if I could. Talk about above and beyond. An worked miracles for me they even stayed later after store hours to help me. I cant explain enough how great the staff at the ladera sprint store are! Everyone helped unfortunately I wasnt able to get everyones names. Thanks for my new s5 guys!

I want to thank the Erica who went above and beyond at this store. I came in with questions regarding my Bluetooth problems on my iPhone. She was able to trouble shoot all the problems and even got in my car to fix the problems there. So kind and helpful. We have purchased 4 phones there for my parents and us within the last 4 years. Each employee has been awesome!!!

Went with my boyfriend to get an upgrade on a new phone since its been years since I changed it. Long story short, my mom had used my upgrade on her new phone awhile back and I was stuck with my Nexus S for another year womp womp.
So I went to the store and saw that all the sales associates were busy helping other customers before me, so I waited patiently until I was next. I was looking at the new phones at the store anyways and I didn’t mind waiting for a few minutes. 30 minutes had passed and I was still waiting! One of the sales associates in the front were gesturing for me to wait. So I waited for a little bit more until I grew inpatient and kept looking at her. She finally came up to me and asked what I was interested in doing and then she told me that she was helping a customer at the moment and that it was going to take another 30 minutes and suggested I go out and get something to drink at the plaza and come back.
Went to get a drink and chilled for 30 minutes then went back and both of the sales associates were still helping the same customers. There was even a line forming with other people that came in and I was afraid that the lady was going to disregard me and help the other customers in line instead. But finally, after the other sales associate was done with his customer, the girl told him that I was next to be seen. I waited for a total of 1 ½ hours.
The guy was kind enough to help me look for a new phone. I did my research beforehand and already had a phone in mind but I wanted to hear if there were any other good deals they can offer. He was really a good sales person and almost had me buying other accessories for the new phone. But I knew that I could have got the accessories cheaper somewhere else. He was really persistent but it was all for his job.
Overall, the waiting part was horrible and I believe they need more sales associates in the store. Its a small store but that’s the closest Sprint from a 5 mile radius in RSM and so I think a lot of customers would go to that location. But when receiving my new phone, the sales guy was informative and he helped me out a lot. They get 3 stars in my book.

This business proved customer service isn’t dead. I went here to upgrade my iphone but it turns out they were all out. Instead of sending me to the Apple Store or another Sprint store, the employee actually told me Target had a better sale/​price for the phone right now and to go there. Crazy. I don’t want to get anyone in trouble but kudos. Saved me over $ 60 on iPhones that are almost never discounted much.

I don’t want to even give this one star. My poor friend was lied to and charged all kinds of extra money. I would definitely not deal with Stephanie. Horrible customer service and avoids you when u call her on it.

poor service I’m dropping sprint.

I just want to say thank you to Mario for his excellent customer service. I was really stressed due to my prior iphone being stollen and Mario helped get me a new one up in running in no time.

This location used to be ok when Mario was there. He was one of the few decent staff members that used to work there. As it stands now, I could not recommend this location — the management is non existent and just as shady & clueless as the staff. They try to bully you into buying extra’s you just don’t need, and as another reviewer has posted — they flat out lie —

So I was one of those that just had to have my iPhone 5 the first day it came out so I decided to wait outside the Ladera Ranch Sprint store the morning of it’s release. I waited two hours before the store opened when they told all of the crowd that there were only 8 phones available. They said that all of the16 gb phones were white. After I purchased my white 16gb iPhone, someone from the back of the store said, «Do they want the white or the black 16gb. Sure enough, someone else that was behind me in line got the black 16gb. Further, they had more than the eight they said they had. In essence, they were holding out the other phones they had for who knows what reason. They gave me the option of taking the black iPhone after i confronted them, but by that time, my white iPhone was already set up.
Further, they actually turned customers away that were waiting in line telling them there were only 8 iPhones which clearly was not true.
Now, to make things worse, they told all of the customers that were standing in line that they would be required to buy $ 50.00 in accessories in addition to signing a 2 year contract and paying $ 200 for the phone. Everyone was pissed.
By this time, I sucked it up, bought the accessories, which they had a very limited supply and options since the iPhone 5 was such a new phone. I got the Otterbox cover, which was massive and cumbersome on the phone. One of the sales reps said to come back in a couple weeks when they should have more iPhone 5 accessories.
So i come back a couple weeks later and they wouldn’t even let me exchange the cover saying i could only exchange it for the exact model of cover. Im so fed up at this point. They told me, if i wanted to return the screen covers, I had to go through the manufacturer because I was just past the 14 days return/​exchange deadline. The rep went into the back and talked to the manager, who didn’t even have the courtesy to tell me tony face. The sales rep came back and said he wouldn’t budge.
What a terrible experience. I guess I will sell those accessories on ebay. My overall impression is that once sprint gets you into a contract, they don’t care about their customers. That $ 50.00 accessory requirements to even buy the phone is taking advantage of their customers making them buy things they don’t want.

great place to buy a phone, had no wait was in and out quickly. The only drawback is that they are not a service store. If your looking to upgrade or buy a phone and do not want to wait long, come here!!!

Went in with my husband yesterday to get myself a line added to his plan, we didn’t know what to do so Allan (I think that was his name) showed us all our options for family plans and what phones were available with the minimal features I was looking for. He was patient, told us about the military discount that no other sprint stores had ever mentioned to help us with our monthly bill and overall made the experience quick and easy for us.
I adore my new phone, and although I had been with T-​Mobile for the past 13 years, my husband is a sprint man and loves their service; and with the customer service I received at this particular location I will probably be returning.