Starbucks

Filthy, absolutely filthy. The floors had trash everywhere, napkins and straw wrappers and food crumbs on every tile and tablr. Cinnamon, milk and trash all over the counter. With at least 5 people working (at an off-​rush time) you would think one of them would clean!

Awesome spacious lobby, Really nice staff, but literally, so slow. I wouldn’t advise going through drive thru mon-​fri unless you have like an extra 30 minutes to kill. Weekends, forget it.

The slowest service, worst tasting coffees I’ve ever tasted at a Starbucks! I’ve given them 6 months to get adjusted, tried several beverages and different times of the day and there’s nothing my wife and I like about it. I don’t understand how it’s always bad and we were excited about it opening, oh well! Guess I have to go to the other 21 locations in a 5 mile radius

Every single time I come here they forget to put my food in the oven. Every. Single. Time. Today marks my sixth visit and out of the six, five of them I was the only person in line. So, it’s not like they’re busy and forgot.
Also, there must have been 7 employees working while 3 were just talking today. Yet nobody is assigned to the food station?
I wish Starbucks would go back to manually writing down food items instead of the ticket system. Employees don’t seem to pay attention to the ticket machine. This happens at several locations. My regular Starbucks in Irvine manually writes it down and guess what, they never forget.
Something to think about Starbucks.

This Starbucks has the WORST WiFi connection I have ever experienced in a Starbucks. I travel throughout the country for work and I have never sat in one and been so frustrated. It’s 2016 and I don’t get how they can provide such an awful service for their customers. On top of that, the tables are FILTHY and I need to clean anywhere I sit with an antibacterial cloth. Just awful. And it’s a brand new location!!!

They’re a new so I’ll give them that. We came around 3:45, waited 20 minutes for my moms hot chocolate and my like roast was burnt. Not the best Starbucks experience, but they just need a little time to get it together. I have no doubt this location will soon be up to par

My favorite Starbucks to study and get coffee at. Friendly, professional staff, and good coffee making skills.

I was very disappointed with the service at this location this morning. As there was a long line for drive thru, I went inside as I was just getting a muffin. I requested it not to be warmed so that the barista could just pull it out of the case but she indicated it had to be processed in order. I understand those situations although the baristas don’t normally do that for food, drip coffee or tea that doesn’t require additional prepping. So I was stuck waiting for a muffin that she could have pulled out of the case. In addition this isnt my first bad experience with this location. The customer service, friendliness and speed of service is not the high level of service Im accustomed to at other locations.

Third and last time I’ll be coming to this location. Every time I order a drink it tastes so watered down and this time they forgot to add my vanilla syrup.

Slowest drive thru EVER!!! I thought they would get quicker after they had been open for a while, but not so much :(

Nice baristas. Great service compared to others. It’s a Starbucks. Residents need to relax. I feel embarrassed to live here. There are far larger problems in this world that need attention. Complaining at a level 10 about incorrect orders, wait time & dripping coffee? Let’s focus our attention on real issues.

I waited to write a review based on several visits to be fair. I’ve been here twice in the afternoon and twice in the mornings. The afternoon service is chill. Less hustling and less smiley employees. But the drinks have been fine, so no complaints here.
The mornings are where it’s at. At least 8 employees going HAM on our orders. It’s busy, but they can keep up. I’ve waited maybe 15 minutes inside at the most. I don’t dare use the drive thru. The line seems too long. Plus, I like to watch and taste my drink before leaving.
What impressed me most was on this recent morning I went, I saw two consultants observing the employees, taking notes, and evaluating the overall flow. I presume they must’ve gotten feedback about long waits, efficiency, etc. And there was a previous review stating there should be comfy seating. I think they listened because I saw they’ve created a seating area with 3 chairs and a small coffee table.
Plenty of seating, decently made drinks, overall good service. Yay, I’m a fan!

Love this location for us Laderians!!! They just need to add some soft chairs and couches for a more relaxed, «living room» type of atmosphere.

People are nice. It’s a brand new Starbucks so it’s purty. Plenty of open seating inside. Has a drive through. Pretty good addition to Ladera

Yay for an actual Starbucks in Ladera!!! Now I won’t have to go inside creepy Haggen or drive down crown valley for my latte. This is a nice, new location with lots of room inside and an inviting vibe. I’ve been both inside and gone through the drive thru. The drive thru was a bit slow… there were 3 cars in front of me and the whole process took 20 mins from getting in the line to getting my drinks. Most people go through the drive thru because they’re in a hurry… not so much here… lol. I thought inside was faster, honestly. The employees were all friendly and smiling inside. It does seem like they are still working out some of the «kinks» to ensure that it runs smoothly. Overall, I’m really stoked that there is a real Starbucks in this part of Ladera now. I will continue to give them my business

This is a great Starbucks location. For starters, the lobby is huge which is a great plus– I like to hangout in the lobby to study and there are many table options and the wifi is great. It’s also a drive thru location and they take pride in their speed in the morning for those of you in a hurry. Also for a new drive thru, I have noticed that their staff are well trained and extremely efficient. I’ve gone through the drive thru a couple times and each time it didn’t take longer than 3 – 5 minutes.
I usually order an early grey tea latte with vanilla and it’s been to my satisfaction every time! I also recommend trying the cold brew iced coffee or classic coffee cake. I’m also a fan of the peppermint white mochas during the holiday season.

I honestly can’t stand Unilocal reviews of businesses in Ladera Ranch because this community is so ridiculously impossible to please.
This Starbucks is brand new and working out the kinks, that’s OK, be patient!!!
I thought the staff was extremely pleasant when I visited. They are being slammed with an extremely busy store and its new, again, patience and an open mind set is key.
My drinks have been ok. As long as they make sure it’s caffeinated I’m good with it.
The fact that this was a KFC/A&W and is now a drive-​thru Starbucks is RAD!
I have faith in you guys, keep up the good work! I LOVE STARBUCKS :)

First time visiting this location. I pulled up to give my order and the gentleman told me he’d be right with me…10 minutes later, my order was taken. Literally, ten minutes!!! The line ahead of me had already cleared! And the line behind me was piling up. For someone who wanted a quick coffee run, that was totally inconvenient.
On top of that, I ordered a cinnamon chai latte with coconut milk. My drink tastes like they opted to use water instead… come on guys!

There’s been a lot hype. Ladera is finally getting a real Starbucks! A big one. A place where you can hang out. Mingle with neighbors. Walk the dog to on Sunday mornings. A teenager meeting spot.
This place is nothing like that.
You drive through. You place your order then leave. There’s only like five tables. No outdoor seating. No dogs allowed. Not even a place out side for a dog bowl. On no trash cans outside.
It’s weird. Just a place to buy coffee and leave.
It’s not the «Starbucks experience» I was hoping for in Ladera Ranch. I think they missed the mark when they did their community survey. Not a fan of this location.

Finally a drive thru Starbucks around us! Much better location than the one down the street