Holod’s True Value Home & Garden Center

My experience was not that great. I felt that they were knowledgeable, but not very friendly. Will not be visiting this place again

That have a great variety of flowers and are very knowledgeable, but some of the workers are crabby and lack customer service.

Extremely rude. The place is a maze and when asking to service, the woman at the register fave one word answers.
I’ll take my money elsewhere

Never come here to get keys copied! I came here to get my home keys copied and ended up paying a fortune for a bunch of keys that never even worked! It was such a pain to even find a place that copied keys in this area. The fact that after all that trouble I found a place that cannot even perform this simple task is extremely disappointing. I had given a copy of my keys to my boyfriend to stay at my apt over the weekend while I was gone and he couldn’t unlock any of the locks on the door. I will never return here for anything except to get my money back.

Went here to rent a tiller. Walked in and no one said hi or acknowledged my presence. When I finally got the equipment rental guy to talk to me he made it clear that I was an inconvenience to him. I asked about renting the tiller for delivery — his answer without looking at me: «that’s not gonna happen.» A little bit more of this «friendliness» and I finally asked him if I should just go somewhere else because he seemed like he didn’t want to help me out. His reply: «why don’t you do that.»
I’m not a jerk. This was really weird. I guess these guys are doing so well they can turn away customers. Looking elsewhere for the tiller and also the dingo I am renting. Thanks Holods for your crap service. Won’t be sad to see you fail.

We bought 2 Japanese sky pencil shrubs from Holods this past winter to decorate the front of our house. The shrubs died over the winter, so we took them back for a refund. The shrubs were outside the return window, but Holods helped us out with a partial return anyway. They were very helpful even though they didn’t have to be.
We would go back to this family owned hardware store. They have an extensive selection and comparable prices to big box stores.

I generally like to patronize locally owned businesses and don’t mind paying a premium to do it. I’ve actually found the sour attitude and unhelpfulness at Holod’s to be entertaining, as it is so over the top. But after spending thousands of dollars at Holod’s over the years, today I needed help and was basically slapped in the face.
About 6 weeks ago, I bought two small shrubs, each for $ 51. (Ridiculously expensive, but they were the kind of thing I was looking for. And I was trying to support this local business.) I planted them immediately next to one another and kept them watered. One did great, and the other died immediately. Clearly there was something wrong with it, because its twin was (and is) thriving with identical care. About 3 weeks ago, I bought another one of the same shrub from Holod’s, as I needed two matching. Another $ 51, but I figured I would return the dead one. The replacement shrub is doing great. I put the dead one in the bucket.
Today I drove to Holod’s with the dead shrub (which still had the Holod’s tags on it); I also had my receipt. I was directed to an officious young snot who had a look on his face like he smelled something bad. He pointed out that the shrub was dead (duh!) and said, «WE DON’T GUARANTEE ANYTHING.» I told him the story, how the other two had done just fine. He said that I must have cut the roots when I planted it. Bottom line, he refused to give me a refund or even a store credit.
Now I’m reading all these other reviews and I can see that I’m not alone. I guess this business has too many customers, as they are doing everything they can to chase people away. Do yourself a favor and shop somewhere where they might actually appreciate your business.

Well the good thing is they were the one of the only places with Rock salt and ice melt. The bad thing is they are taking full advantage by charging 4x the normal price. A 40 lb bag of mix is $ 31.99, 50lb bag of rock salt $ 17.99, and a tiny bag of ice melt is $ 15.99. Usually a bag of the would sell for $ 6 — $ 8.
Did I buy? Yes. $ 17.99 is much better than someone falling on my property (especially me) and suing me. Are they price gouging? In my opinion… it depends on the price they claim they paid for & to have salt/​ice melt shipped from Canada. I hear suppliers of salt are charging astronomical prices and are being accused of price gouging. Trickle down economics at best. No recommendation or condemnation at this time. Because truthfully many of us have and will do the same thing … for greed or of having no choice.

Price gouging post winter storms and ice. Called to see if they have rock salt… they said they did but would not give price over the phone. When I got there, I found out why. $ 31.99 for a 40 lb bag. I understand supply and demand, but I think these guys are breaking the law. BOOOOOOOOOO Holods!

Place is ok. We bought our Christmas tree there and probably got ripped off. Didn’t really care since we were psyched on the holidays. Also I cant understand why theirs a ‘turn style’ to get in the place. That really needs to go. I don’t think I’ll go back till its gone.

Went in there looking for a solution to removing/​killing mildew in the shower. I asked the two cashiers (neither of whom were ringing anybody up) if they might be able to help me. They were nice, but the one told me to use bleach (which is wrong) and called for assistance, and the other told me to make a right, a left and another left. I ended up in the cleaning supply isle, and after about 5 minutes of reading product labels, didn’t really see what I was looking for.
As I was on my way up to the front (to leave) some man asks me what I need, and then does that thing where he tried to make it out like I was crazy but he was going to help me anyway… He smugly hands me a bottle of Tilex as if he is the next Messiah, and when I said I was really looking for more of a mildew killer/​blocker than a stain remover, he told me to calm down and took me to two more completely different locations in the store that had the products that I was looking for. I said, as nicely as I could muster, that I didn’t think I was uncalm at all, and he tried to lighten the mood by telling me an offensive woman joke. It was very uncomfortable and I actually walked up to the counter with the product and left it there on my way out the door, because I did not want to have another confrontation with the man.
I went directly to Stanley’s, where I was walked right to the product and told how to use it. BTW, it was less money at Stanley’s, too.
Although I do not shop in hardware stores a ton, this is not the first time I have been treated poorly at Halod’s. But, it is the last.

Although they are quick to ask if you need help when you walk in, their listening skills aren’t very good. They are quick to answer the question they think you are asking but aren’t really listening to what you are asking and so you it takes a little longer before they understand what you want. E.g. today’s question about potting mix, but guy thought I wanted potting soil. Communications skills are important in retail.
At check out when I asked for potting mix I was rung out for peat moss, fortunately I caught it before leaving the counter.
In the back loading area the guy (muscular, balding, 40s-​50s) put the bale in the back of my wagon without letting me move things out of the way. He seemed unhappy that I wanted to take a closer look at the bag before letting him close the hatch on the trunk. I had to explain to him that there was not a bag up front for me to look at and so this was first time I was actually seeing what I was buying. I don’t know if he was afraid I might change my mind or if he just wanted me out quickly (I think I might have taken 60 additional seconds of his time). I definitely felt like I was inconveniencing him.
If you are management for this store and you are concerned about competition from big chain garden/​hardware stores, you better give people a reason to come in because you won’t be able to compete with price.
To survive: friendliness, listening, smiling and don’t give the impression that you just want to get the customer out the door. There are companies that can give training for customer service.

These people are the worst … seems like most of them are just pissed off with there life and just wanna get a pay check every week. The help here is soo damn bad. I ask a guy if they had any weber grill grates in the back as the self was empty. He said that they did ill go it one for u. as I wait 10 mins. 15. Mins now. I ask where the guy went that was helping me.. and I find out he clocked out and left. Forgot about me. So the other guy that helped me. Just flat out says no we dont have they. He didnt he care to looked… and tell me to just buy an new grill. Really…

They have the hardware and gardening items you need, but, I’d rather go somewhere else. Somewhere friendlier. There’s a type of attitude here that I can’t pinpoint, but it makes me feel unwelcome and uncomfortable. Seems like when I do ask for help in the garden area, the assistance is given begrudgingly. There are one or two people that will help you out without the ‘tude in the hardware section, but it’s by chance. I just called them on the phone right now, which is what provoked reviewing this immediately, and the woman on the phone made me cringe. She forwarded me to another person to answer my simple question «Do you have this in stock, and if so what brand and price is it?». The man that spoke to me also made me cringe. The feeling I was left with was: please don’t call Holod’s to inquire about anything because I seem to be wasting their time. And yes they did have what I was looking for, and I was going to drive there immediately to purchase the item, but now I don’t need the item badly enough to return to Holod’s.
Was going to give a 2-​star review, because it is a local business, because they do carry things I need… but it’s not worth it. I stopped shopping here a long time ago, if I’m in the Plymouth Meeting area, I can just go to Home Depot or Lowe’s which is very close to this place. Better yet, I shop at Primex for my garden needs, and Stanley’s for hardware supplies. Done. I can’t bring myself to ever rent equipment from Holod’s because I’m sure that would be an interesting experience.
They don’t need to have a Roxborough attitude (as someone else mentioned), since they’re not even located in Roxborough… Stanley’s is located in Roxy and they’re so much more pleasant to work with. And what’s with the Holod’s guard dog sign? I never see the dogs. (Which doesn’t have any effect on my review, just an observation.) When I lived in Jersey, most of the businesses around me had the guard dog signs. I wasn’t aware that Lafayette Hill was suffering so much crime.

I bought half a cord of firewood at Holods and wow… what a mistake. The wood was pricey, wet, mostly softwood, some from an apparently long dead rotted tree, and they wouldn’t forklift it into my work van because the helpers were told via walkie-​talkie, «vans can’t take the weight». They only forklift into pick ups. What does that mean… vans can’t take the weight. The weight of the wood is the same whether you load it by hand or by fork lift. Clearly the manager was too lazy to hop into a cold forklift on a chilly morning.
How about the time I rented a ditch digger only to have to drive back because the gas tank was empty even though I was told it was full. When I asked for a break on the rental price, I was snubbed.
Or how about the time I went in for a ½ inch copper 90… OUT OF STOCK!
I always go out of my way to support local businesses but these yahoos aren’t worth the effort

Everything you need in a general store kind of layout. They have alot of stuff that the big box stores don’t have. They are, however, more expensive for a lot of stuff. Their best area is the nursery. They have a wide variety of plants and knowledgeable staff to help you figure out exactly what you need. Since I am a big supporter of local businesses I shop here regularly and would absolutely recommend them.

This place is G-​d awful.
How can I say that?
Well let me tell you don’t ever go into this store for paint. Maybe you need something else, maybe the staff is polite on another day, maybe they aren’t so disorganized, maybe they would dust once in a while… I guess I could go on, but you get my drift.
I went here because a friend in Lancaster painted her house a gorgeous color, and since I didn’t want to play around with perfection I went to a TRUE VALUE store for the same color. Because Home Depot and Lowe’s do not have this name brand on their computer and can’t match it that way.
WELL– Holod’s must not sell a lot of paint because the chips on the brochures are so old that they are curling up.
And when I asked to see my color, lo and behold the sample rack was empty. The paint person tried to help. He really did, but he must have been new? Didn’t work in that department? Whatever.
He called somebody over who barked an answer to him and left.
They don’t refill their sample rack. And wouldn’t you know it they DON’T have a color wheel.
And have them mix up a sample for you? UH UH! You have to buy a full pint at $ 10.
I got sooooooooooooooooooo frustrated I walked out to see where the next True Value store was located. But they didn’t answer the phone. So I walked back in and purchased the $ 10 — -sample.
I took it home and liked the color, but I wasn’t going back to Holod’s for it.
So the next day I start searching True Value’s in the area.
Go to the first one only to find THEY DON’T Sell paint at all.
Onto the next one — — — — — — –you are not going to believe this… they were out of eggshell and satin base paint.
You know that is equivalent to a grocery store being out of lemons and lime’s.
If I’m not too upset about it I will go and Unilocal them also.
A W F U L !!!
And why the heck do they have a turnstile? to enter the store?
Too bad for any other True Value store that some positive attributes.

I contemplating between one and two stars but one star is pretty fair.
Let’s start with their astronomically high prices: I once ran out of bug spray that I had bought at Lowe’s for $ 3.xx. I went to Holod’s because it’s up the street from my Dad’s and they wanted almost $ 14 for the exact same bottle!!! That is just plain ridiculous! Yeah I get the whole mom and pop thing but you know what? They have like 100 people working at all times. They’re not helpful and usually look miserable. I’m not going to pay almost five times for something so Mr. Holod can employ his brothers, sisters, children, cousins, and everyone else he knows.
–2 stars for prices.
Organization? Just plain forget about it. The store is perhaps the most unorganized store I have ever been to. Their stock is usually pretty beaten up and the same thing can be found in several places throughout the store. I once went looking for fireplace tools and was sent to three different areas. Two were in the store at opposite ends and the other was in the gift shop. The 45 guys working at register in the gift shop looked at me like I was nuts for asking if the fireplace set would be over there. I informed them they I was sent over by some of their other 50 relatives and then one remembered that they had a «special» catalog where they could order me a really nice brass set for like $ 300. I ended up getting a very similar (perhaps exact) set at another True Value for $ 40.
— 1 for organization and another –1 for their prices.
This place is a rip off and the only reason they stay in business is because they rip people off.

As someone whose house is under perpetual renovation, I know a thing or two about hardware stores. After my earliest visit to Holod’s, I assumed I would never come back, but, alas, their convenience of location often trumps all else. Though, I will admit that they have gotten a little better of the years. Here’s a summary:
Things I like:
— convenient location (halfway in between Lowe’s and Stanley’s, it’s the closest option)
— prices on tool rentals — surprisingly cheaper than Home Depot
— you can rent anything from a bulldozer through party gear (cotton-​candy machine or BBQ trailer!)
— they have a nice guy or two (out of like 100) who work there
Things I loathe:
— prices can easily be double Lowe’s (yeah, yeah: I get the mom-​n-​pop vs. big-​box ethos; whatever)
— workers often follow me around like I am going to steal something (and I would like to think that I am not a suspicious looking guy)
— one of the workers, quite a brash fellow, responded with an ebullient «F**K!» when i described a difficult renovation situation and asked for advice. While not particularly helpful or informative, at least he is passionate and a modern orator of sorts. He only adds to the aesthetic of the place, really.
Overall, will I continue to patronize this store? Absolutely.

Holod’s is old school Roxborough at its grouchiest. Everytime I go I’m reminded of their Twilight Zone Zombie-​esque rudeness and sad bitter indifference. The place is unorganized… though they have a boatload of inventory. But it’s the cashier’s and the dude out in the rental shop that drive me batshit. Cashier’s mumble and won’t make eye contact. And rental shop dude has an edge to his voice that radiates resentment and condescension. For plants, fertilizer and stuff, head to Secret Garden; and for hardware needs, go to Stanley’s. Both in Roxborough.