Midas

I went to Midas to get my brakes serviced and it turned into a complete nightmare, that ended up costing me over $ 1000 in repairs.
They had previously quoted me $ 300 for the whole job, which I thought was fair. I used their website to schedule an appointment and received a curt reply from an employee who said they had scheduled a brake inspection (not service) and didn’t even sign their name to it.
When I went to the appointment, I noticed very quickly after they pulled my car into the bay that something was wrong. The technician came into the office frequently and would whisper to the woman behind the desk, then return to my car. After 45 minutes of this she called me to the desk and informed me the technicians had broken a caliper on my car and to get it and the brakes fixed would be $ 1000. I repeated back to her «your technician broke something, and I have to pay for it?» She said yes. I replied there was no way I was paying $ 1000 to have that repair done right then and to just reassemble the car and I would leave. She told me that was impossible due to the broken caliper and I would just have to pay the $ 1000 if I wanted to leave.
Desperate, I stepped outside and called their corporate office for help. They informed me there was nothing they could do but take a report, which I filed.
While outside, the technicians realized I was on with their corporate office and put my car, which they had claimed moments earlier could not be reassembled in its current state, back together.
I drove to the closest open auto shop, explained the situation and asked for a repair quote. I had to leave the car overnight since they were at the end of their business day.
After another call to Midas corporate, the franchise owner finally called me. He was very rude and condescending, insisting on explaining the brake system on the car and its various parts and functions (which I already understood, but there was no stopping him).
At the end of the conversation, he told me to call and give the shop manager the quote from the other auto shop (he refused to honor the previous quote of $ 300, saying the technician that gave it to me was just mistaken) and they would work something out. The other shop quoted $ 575 and the Midas manager agreed to match that and fix the broken caliper. I agreed to let them do the work.
Fast forward a couple months and the brakes start grinding. I have a suspicion that the job was botched by Midas, so I go to another more trusted shop. They inform me, that in fact, Midas did botch the brake job, which now has to be completely done again. They also showed me that Midas had neglected to reattach my emergency brake, something could have been a fatal mistake had I needed it.
I paid over $ 400 to get the rear brakes serviced, and the mechanic at this shop tells me the front will also need to be redone soon, so the midas job was a complete waste.
Bottom line: don’t use Midas, because they won’t honor quotes and they might forget to reattach your emergency brake cable and get you killed.

Their customer service is excellent! I went in to get my breaks repaired. The guy took me back after the inspection and showed me exactly what was going on and how each party was effected. They also didn’t take terribly long, maybe 3 hours total from driving into the lot, and they were quite busy.

Stay away. These clowns lie and overcharge. I took my car here to get the brakes replaced and they charged me to have all four done. Then, six months later, I took the car back to see why my brakes were feeling weird. I was told that they would have to replace the front two because the back ones hadn’t been changed in a while. I was in college and rarely drove! There was no way I burned through a set a pads in six months when I only drove to Walmart once a week. When I showed them I had just had them replaced they refused to do anything about it and told me that they were «for certain that they replaced them» the time before. Bullshit. They are either flagrant liars or the parts they use are terrible. Either way, I would not recommend going here. Especially stay away if you are a college student. They will think you’re stupid and can overcharge you while not performing quality work.

Went in here for an oil change and free tire rotation, found a good job with the oil. But, one if the hubcaps in the wheel wasn’t tightened upon refitting which resulted in me losing it. Upon mention, Steve was helpful and ordered a replacement the very next day and had it fixed, free of charge. Friendly staff. Would recommend this place!