Nitro Dog

This shop is darling but the owner is dreadful.
I came in on a Sunday afternoon with my mother to purchase three pricey collars for our French Bulldogs.
Initially upon entering the store, the owner (who was sitting at the counter), greeted us with a kind smile and hello and I surely thought the experience would be a positive one. That quickly turned around.
He brashly asked «What’s up?!» at which point we told him we were there to purchase a few collars and he asked what size we needed. Immediately, I began thinking out loud, «Well, they’re French Bulldogs, they don’t have much of a neck so, I think…» Immediately he responded with, «I don’t need to know what breed they are! That tells me nothing! That’s like me telling you my wife is Irish! What size do you need?!» Very, very cold demeanor. I tried to reply by telling him that I was simply thinking out loud but quite honestly, the man wouldn’t even let me get two words out. Very argumentative almost as if he was looking for a fight. He was so set upon having the last word that my mother and I just looked at each other and walked right back out.
Here we were about to spend $ 150.00 on dog collars alone and now I can say with certainty that we will never be back. Customer service goes a long way and I personally believe that the integrity of your business relies on this notion. However, this man must know people and be fairly financially set because that store certainly cannot be cheap to keep in such expensive real estate.
I understand my review will not change his attitude but perhaps it will alert other customers to not take his negativity to heart and also realize that this is (sadly) his character.
Life is really so simply short, what would it have cost him to be kind?

Each item they sell is very thoughtfully picked out. Very nice collars, leashes and beds. The owners are very friendly

awful service. Young, bored nose ringed girl did not greet me or make any effort to help in choosing a dog bed. I will take my business elsewhere.

I popped into this dog store en route to one of the restaurants in the area. I’d heard they stocked some nice products which are a little more interesting than the usual stuff.
Unfortunately, literally as soon as I stepped into the shop a young woman with short blonde hair and glasses barked at me «you do realise we close soon» to which I replied ‘oh ok, sorry’ and she then asked me to make a quick decision and I would therefore be allowed to stay in the store.(I’m describing her in the hope that the owner will read this)
I totally understand that stores need to close at certain times but a small independent shop like Nitro Dog should really be taking the time to invite all customers in and treat them courteously.
I’ve been to the store before and they do stock an average range of dog items– it’s not that extensive but worth a quick look if you’re in the area. After the sullen experience with the sulky shop member I won’t bother to return– seems they don’t need or want my business that badly!

Hey, I like this place because it’s like a cute baby boutique but for your dog. Yes. I said that.
By the way if you want to check out Chows it’s right next door.
Moving on…
This place has great dog beds. They have ones for borrowers, cuddles, and nesters alike. Very posh. They have lots of all natural treats and toys. A good selection of walking accessories. Obviously it’s a boutique and their prices match that. But I found a unique little toy for my pooch that had a solid squeezer and a durable exterior. AND was an adorable pink piggy.
It’s worth a visit if you are looking for a lite something for the dog you love.

Stopped off to buy new toys for my pup end up chatting with the owner and she told me to put one toy back that wasn’t what I needed and to spend my money on the West Paws toys. Took her advice my dog loves the toy and brings it everywhere with her.
Honest people with great pet knowledge. I will be coming back and can’t recommend them highly enough.

Great selection of collars and harnesses but that’s about it. I ended up spending $ 20 on just dog treats but the owner chastised me on how many bags I had placed the individual treats in. It was warm out and it seemed like the frosting was melting. She then proceeded to repackage them together with a cold attitude. Really not that big of a deal as she assured me they would be fine. They ended up smearing all over each other as I suspected. Won’t be back due to the poor service. I get being green but when you’re spending that much on decorated treats how about you spring a few cents for extra paper bags?

Great selection of doggie stuff and the owners are really nice people. It is a little more pricey, but that has a lot to do with the fact that it is a family owned business. I will definitely go back to get some goodies for my puppy.

We have been going here since they opened. If I really want to find a unique gift for my pet lovers it’s there! The owners know their products and have good suggestions on ideas for your furry friend.
We purchased an extra large donut bed for our 100 lb labrador 10 years ago from them. It is still in wonderful condition wash after wash. I went in about 4 years ago to tell them how much our dog loves this bed even with arthritis. They told me there is an orthopedic insert I can get for the same bed. I ordered it, they called as soon as it came in, and Shadow was so much more comfortable. We have 4 dogs and 3 cats. Love this place.

Cool! Yes, pet stores are fun, even if you don’t own a pet. This fits right in with the Lafayette boutique thing.
Lots of regular pet stuff, but also some really nice framed dog artwork. Probably nothing I’d buy (the breed I like is obscure), but still. Definitely worth a look for non pet owners if you’re close.
I didn’t check if they had vegan dog food (vegan dogs allegedly live longer) or dog beer (yes, it exists).

Last Sunday when we had brunch at the Cooperage we parked in front of Nitro Dog. They had these adorable garden stakes of different dog breeds. After brunch we wandered through the store, looking at their offerings. The woman behind the counter was friendly but unsure whether they had a Setter stake. She gave me a piece of paper w/​the store’s website on it and said that it would be easy to order the stake online.
When we got home I went on the website and found they had an Irish Setter, which would suffice, since in rusted metal there are not spots visible, just the Setter shape. What stopped me from ordering on right then was that their orders are processed via PayPal and I don’t do PayPal. I dropped them a note via their contact link and received a very nice note back from Leslie, who indicated that she was out of town until the 6^th, but would be happy to walk me through the process of organizing a drop shipment. I said if she was on vacation I would be happy to wait until she returned and that’s what happened. She called me Friday morning, I gave her my credit card number and address and she put in the order. The price was reasonable, less than $ 60, and Leslie was friendly and helpful. It will take 2 or 3 weeks for my garden stake to arrive and I’m looking forward to it.

Poor customer service… on multiple occasions. Just went in today and it will be our last time. For such a small place they do have a decent selection of food, treats, toys, beds, etc. but I don’t think I can get over the bad attitude of the owner. He has been somewhat ‘helpful’ at times but more often he is condescending and has a ‘god you’re stupid’ attitude.
I will admit they do have some cute gift and curios for dog owners, that’s the reason for the extra star.

I have had a great experience here every time I have been in. They have some beautiful collars that aren’t available from my local doggie boutique.
Easy parking, good service.

I agree with all the posts about the unkind, really borderline rude behavior of the owners. They are so unpleasant, so condescending are very suspicious. They watched a young girl in the store as if she was a thief. I’ve been there a few times, but this is the last time.

I can’t speak to the quality of the merchandise at this store because I won’t buy anything here. I’ve been into the store twice and both times the owner basically ignores us when we walk through the door. His attitude is unfriendly and unwelcoming. He must have quite a following or else I’m not sure how he’d pay the rent in Lafayette?

Wow, the ownership is dreadful. The owner was on the phone with a friend while I was browsing around. When he hung up, he didn’t even acknowledge us. I will never be back, and I will be taking my business to Mollys in danville.
The owner acts like he doesn’t want the business to do well, so I won’t be back!

I see a lot of bad reviews on here and most of the bad reviews seem to be about poor customer service. I have been coming to this adorable little dog boutique for well over two years now and have never had a bad experience. Every time I have ever gone in they are polite, say hello, offer further help if I need it and do not pester me as I am browsing. A few times I have asked for their help and they have been more than courteous and I have never been disappointed. I have also never seen them be rude to anyone else. I will update my review if that ever happens to me, my dog or anyone else but so far I am a pretty big fan of Nitro Dog AND the people who work there/​own the store.
I really love to support our local businesses and this store is no exception. My dog is a very well loved family member and I love to buy her swanky little dog bowls, leashes, collars, dog beds… etc. The price tags at this store are higher than what you would find at one of the big box stores but you are definitely getting higher end products AND you are supporting a local business. I probably would not do ALL of my dog related shopping here due to the price but I do come in for those items that are frequently used, are highly visible in the house, for the occasional unusual/​cool dog toy, or for gifts for other dog parents.
Five stars. Hands down.

Was just in there and once again the woman was less than affable. She tried selling me 3 – 4 chew toys that were all over $ 5, then could not have cared less that I just got a new pup. WHILE SHE WAS ON THE PHONE ON A PERSONAL CALL she put her hand over the phone and said to let her know if I needed anything.
The place has not changed. This has been my experience 3 times in the 5-​however-​many years they’ve been in biz.
In a word: obnoxious. Give me Pet Food Express ANY day.

Cute shop, unique inventory, the price point is borderline insane for some items.
After an initial, «hi» from the employee on hand as we entered, she went back to her book and never once looked up again, even as we left.
I can totally appreciate that sometimes «dog people» are not «people people» (as mentioned by michelle h.). I fall into this category myself. However, people skills are still required for any successful business model, no matter how you slice it.

I am going to admit something right here right now. I have a problem. I have an addiction that involves buying things for my dog no matter the cost. Well not really no matter the cost but if I really want it I will buy it. I’m not going to disclose the amount of money I spent today.
The owner who was working behind the counter answered all of my questions about dog food and even gave me a free sample for my dog to try. I bought a really cute green coat and a new valentines day collar for my wiener. And finally I was able to discuss harnesses with someone who could show me how they work and how to put them on my dog. I bought one and she even sold me a lesser priced one because she thought it would be better for my dog. I was really happy with my service today.
Now remember my face and if you see me walking into another dog boutique store call my husband because I have a really big problem.