Sears Auto Center

I used to go here all the time until my last visit. I took my car for an oil change and got a call from them saying that the transmission fluid and coolant needed to be changed since they thought it had never been done before. They were very persistent while trying to convince me to get it changed, which would cost me around $ 400. Luckily I didn’t get it done and found out later that my brother had the transmission fluid and coolant changed 2 months ago at another place. I can’t believe they were so dishonest! Seriously, don’t bother going here. Get a second opinion since they clearly have no clue about what they’re doing!

Worst customer service I ever had. Very dishonest people! I received a free tire rotation coupon from Sears and I decided to do the tire rotation when changing my oil at Sears. 30 min After I dropped my car there, I received a phone call from sears staff told me my tire lug nuts are too tight that they can not get those lug nuts off and if I want to do the tire rotation I should pay 12 bucks per tire for them to lose all the lug nuts. I asked the customer service guy which tire has the lug nuts that can not be moved and he said all tires. That is bullshit because I did get my tire balanced at Sears 3 month ago and they had no problem get those lug nuts off and put them back. And I did moved my front tires last month by myself to change my front wheel bearing and torque the lug nuts back to 100ft Lbs. Very dishonest people! If you don’t wanna do the service do not send out those coupons! Stop fooling your customer, anyone had basic knowledge about automotive know you are lying!

If I could give zero stars, I would. Stay away from this place!
Basically, the mechanics tried to rip me off. I brought my car in for what I was positive was a run down battery (I left the light on all night, the battery died and was intermittently responding to jumps). Sears automotive workers looked at the car for about two minutes and concluded that it was the alternator and that the alternator was not «holding a charge» (alternators do not «hold a charge» they produce charge.) I told them to just change the battery because I was convinced that was the actual issue, and they told me that would be a «waste of money.» They asked for $ 350 for the alternator — I decided to get a second opinion.
I took my car to another, more reputable, place in Lafayette who told me that it was the battery (as I suspected) and gave me a computer print out from their machine that tests the alternator and battery. They told me that the voltage being produced by my alternator was within normal limits and that it was the battery that was running low due to it’s age.
Sears may have a corporate name to give them some credibility, but their workers are at best incompetent, and at worst dishonest.