TRU Community Care

My father was on hospice for 7 months with TRU. During this time we had 5 different nurses and two different social workers and chaplians. The amount of turnover resulted in an increase amount of stress on my father and the family. Everytime we got a new worker we had to tell our story AGIAN. Go over medictions, AGIAN etc. Some workers were so new they were not able to give me answers during the visit and resulted in lots of back and forth communication.
It felt as if the hospice workers were working off a script and EACH AND EVERYONE of them always ended their vist with the same question, What is you greatest need? It came across as very insincere and just plain stupid.
When dealing with a health care situation is is important to me that the staff stay the same. I don’t know why this company could not keep it’s workers? Be sure to questiont the hospice you might go with if you are going to have to deal with constant turnover, because it is makes it frustrating.

I don’t know think words can begin to express my gratitude for the work that Tru Care does for people dealing with the dying of a loved one. My dad was a patient and at first was able to stay at home with us. Our Team came and made sure we had everything we needed to take care of him and keep him comfortable. Our nurse (an angel in human form!) came every week and any other time I called and told her we needed something. When my dad had to be admitted to the care center we continued to receive excellent care and treatment. My dad was given what he needed to not suffer and he was able to die with dignity. Wonderful organization, wonderful people. So thankful they were there for my dad and us.

During normal business hours, they operated fine. The staff was very helpful. Nights, weekends, and after hour emergency care,… they did poorly. It was hard to get ahold of people, and they were not very responsive when we did.