Fryer’s Tire Center

Ordered a set of tires Saturday morning. Was told they’d be in Monday morning around 8:30 or 9. Asked if I could be there at 9:30 for install and was told that would be fine. Was told it would take about 2 hours total for install and alignment. Got there at 9:25. They pulled my vehicle into the garage at 10am. By 11am my 8 year old son was getting bored and antsy. We walked around the lobby area looking at the display tires and the guy (owner??) tells me they’re gonna get me started soon… the tire truck was running late. I said, «So the tires aren’t even here yet?!» I wish someone had had the courtesy to tell me that an hour an a half earlier! He then tells me they already aligned it and assures me as soon as the truck gets there I’m first in line and offers to let me borrow a vehicle to run errands or grab something to eat. There is a Burger King across the street and my son was hungry/​bored so I took him up on the offer and was given the privilege of borrowing a 20 year old low rider Silverado with dual exhaust and blue velvet seats. All that was missing was the musical horn. My son and I had a good laugh, at least. Thank God we don’t know anybody in LaGrange, though. After returning from lunch we are told the tire truck has arrived! Yay! This is about 11:30ish. At 12:30 one of the guys from the front desk walks by me in the lobby and kind of sheepishly smiles at me and asks if Tracy told me. I asked, «Tell me what?» He says they ordered 4 tires, of course, but two of the tires on the truck for me were the wrong size (rim). What?! So he tells me they’re going to put the 2 new tires on and put the better 2 of the old tires back on and the other 2 new ones would be in later in the day. I told him this was unacceptable and that someone should have told me sooner… I told him I would just go somewhere else. He asked why would I do that? I said because I want my tires on… all of them. He said, «Well, you’ll just come back!» I shouldn’t have to, I say. I live half an hour away and have already wasted 3 hours of my day sitting there for nothing. Not to mention I had promised to take my son to Bass Pro Shops to see Santa after we got the tires! And they knew that… but want me to swing on by later in the day and wait some more to get the other two tires put on! I said forget it… just put my old tires back on. So we wait another half hour for that and they send some lady out with my keys and she just kind of thrusts them at me and walks away. Guess the owner (s) were too embarrassed to come out and say something or at least apologize for the inconvenience. At least they didn’t try charging me for the alignment because I was prepared to go to jail over that had they billed me. Getting my tires put on this morning at a better place. This was my first and LAST experience with Fryer’s Tire Center. First impressions mean a lot and this place was an epic fail. While I know the truck being late was out of their control the way they handled the situation was unacceptable. If this is how they run their business I want nothing to do with it. Oh and they charge at least $ 10 more to fill your tires with nitrogen. Were going to charge me $ 40 and I’m paying $ 30 today at the other place. I was going to drop $ 1000 there yesterday and they treated me like crap. You’ve been warned.