City Cleaners

Took a pair of jeans in to get hemmed, was told they would be ready in a week. A week? Seemed like a long time for one pair of jeans to be hemmed an inch, but ok. I came back a week later and was told that they weren’t done. Why not? Well, they fired their seamstress and apparently didn’t bother calling any of their customers to let them know they should come and pick up their unfinished work because it wasn’t going to get done in the foreseeable future!
A really great way of handling this would have been: if they fire their seamstress, call everyone waiting on tailoring/​alterations, let them know that it will be an extended wait time until they get a new seamstress hired, and offer them the alternative of coming to pick up their unfinished clothes and receive a voucher for future business.
But no.

Don’t let them clean it if you love it!
If you have nice clothing that you care about, I would strongly encourage you not to take your precious items to City Cleaners in Laguna Beach. I just had a recent experience where I brought in brand new expensive items, a skirt and a blazer. Each worn twice, never dry cleaned.
When the items were returned to me the once black silk skirt is now a dull gray and the elastic band around the top has a nice sheen to it indicating that it had been over ironed (too much heat). The cream jacket was returned also over ironed and the lapel was rippled like it had been steamed and then over ironed.
The best part is they were going to try and fix it. When it was returned again it both items were even worse. And they said that is how they were when the received them. No kidding, it’s because they had done the damage the first time.
I called the store owner Kristi (the owner) — who explained to me that the clothing was poor quality. (These were purchased at Nordstrom in Via C — the brands are Elizabeth and James (black skirt — $ 198) and Truth and Pride (cream jacket — $ 298). I gave her my receipts and she took copies and said she was going to go to Nordstrom to talk to the manager.
When I finally get a call back she told me that the jacket is just fine and that another customer of hers has the same one; and that the skirt was poor quality and was in the condition it was in prior. She said that she didn’t go to Nordstrom after she said she would, and kept saying it was poor quality and that her cleaner was telling the truth. The point is my once beautiful clothes are ruined, and would not take care of any sort of reimbursement or apology.
I don’t know what’s wrong with these people who run business who do not take responsibility for their actions. All I know is that if have nice clothes don’t bring them to City Cleaners Laguna Beach

This place and the people who work there are the best! As far as finishing a bite of food? Are you serious? You do realize that this is a place where people come in all day long and according to no schedule? If she would have made you wait for 1 minute while she finished I am guessing we would be reading about a horrible wait time. I recommend City Cleaners to anyone. They do a great job, but the people/​service go 100% above and beyond!

They did a fine job cleaning my clothes, but I wasn’t impressed with the service. The girl came out from the back with a mouthful of food and I had to watch her finish chewing before she could help me. I was also a little irritated when she told me my clothes would be ready Tuesday, and I showed up Tuesday morning and it turned out they wouldn’t be ready until 5 pm. As Unilocal says, «Meh. I’ve experienced better.»