Laguna Eyes Optometry

Dr Bill is one of the nicest Drs around. Very patient and clear about my vision. Love him!

The Doctors and the staff at Laguna Eyes are both professional and caring, which is a winning combination in my opinion! As a patient, I am always greeted with a smile and treated like «family». I have been a client for many years and have always received the best of care for which I am grateful.
Thank you! Linda Hogan

Dr. Alicia is unprofessional, rude, uncaring, unethical, and seems to be all about the money. I have macular degeneration and went there for blue tech. lenses. While there I was talked into having other diagnostic tests including genetic testing. These tests were administered by her staff. After months and many inquiry calls from me I was finally given an appointment so that Dr Alicia could go over my results. I live quite a distance away. When I went in for my scheduled appointment a tech handed me the printed results and read the self explanatory bar graph to me. The rest of the 5 page report she confessed that she did not understand. Me either! I requested to have the Dr. explain, (I had an appointment with her!), and was told I’d have to wait. I did for 45 min. Dr. Alicia acted annoyed with me, was very rude, gave NO explanation of the test and simply kept asking if I was going to remain with my current OD? I reminded her that I simply went there for the advanced tech. glasses and was talked into the genetic testing $$$ and another test as I was there to hear the results of these very specialized tests. She told her tech to perform ANOTHER test on me, no mention of cost, and then disappeared again! A tech came in and I was told I’d have to make another appointment for the results. I left. Believe me I had a big bill for the additional test and office visit and I have absolutely no information. Awful experience, and the most unethical Dr. I’ve EVER experienced in 69 years! The only good thing, the blue tech glasses are good.

The thoroughness was amazing. Dr. Harrison ensured I understood every aspect of the process including long term perspective. I have never had a more complete exam.
Thanks.

I have no major complaints about the eye doctor but the staff is terrible, they ran one of my eye tests incorrectly then tried to bill me for the same test twice. I have had multiple billing problems and when I call to try and find out why I am being billed, after being told I was paid in full they did not return my calls. But they had no problem billing me again, since I could not get one of my numerous calls returned, I relented and paid the bill even though I am pretty sure it was in error. I also have tried to buy more contacts and they said they would consult the Dr… again no return call. This office is too much work and not professional. I give up, going to find a new Doctor

2^nd year going there. Alicia is just as good as her father. I was impressed last year when I saw her father and I was equally impressed this year with her. I had been seeing two other opthamologist for a different reason and I got more information and attention from my visit with her, and this visit was simply a routine annual checkup. Definitely recommend.

Just the facts… Been with them since I’ve moved to the state a few years ago mostly because of location convenience. I really like both Drs Harrison — This review is for the service not for the quality of eye care, which has been excellent. I’d give them 5 stars, but can only give the staff a 1, so the 3 is an average. This review is for the FRONT OFFICE STAFF ONLY. I’m increasingly torn about leaving the practice due to the general negligence and incompetance of the front office staff. (1) First, I was given the completely wrong contact lens order (as I was leaving for a trip with no time to get it fixed and had to wear my one old contact all week). (2) Last year, I purchased a reeaally expensive pair of glasses there (all of their glasses are super expensive), and paid my balance as I always do. When I went to order contacts a few months later they tried to add the glasses charge to the bill, saying I still owed the $ 519.75 balance. I would think I’d remember having an unpaid balance that big. I provided the receipt again and was told the issue was resolved. (3) Today, over a YEAR LATER, I was accused by the billing clerk of only having paid the partial balance (about 100) of the same pair of glasses. Now I’ve just had to spend time digging up my credit card records AGAIN — which I did and found the full 519.75 charge on my credit statement — to prove to these people once and for all (?) the bill has been paid. (4) Adding to my frustration, this revelation about my «balance» happened when I just stopped in to pick up the contact lenses I ordered last week, which I confirmed at least 4 times (to the annoyance of the girl filling out the order) that I wanted them DELIVERED (I now live 20 minutes further and work full time). Sure they’ll be delivered, they said. But nope– got a reminder call yesterday my contacts were ready «to be picked up.» So today, with an immobilizing case of strep throat (I’ve been home sick in bed the past 2 days) I drove there because I’m completely out of contacts and have no other day to pick them up before vacation. (5) When I got there, I found out they only had a week supply of lenses for me and just so happens I’m going away Saturday for 10 days. They were good enough to provide an extra sample strip of lenses after I complained. (6) Add to the fact that I ordered and paid for a 6 MONTHS SUPPLY. Where were the rest? I was told they’d be coming. I guess they travel slower than the others. (7) I didn’t mention yet that my appointment last week was with Dr ALICIA Harrison. I actually didn’t know that until I got there, and was surprised becauseDr WILLIAM Harrison is my doctor. You’d think it was an honest mistake, me calling, asking to book Dr Harrison, them forgetting to check which doctor I see (you’d think they’d be in the habit of this with two Dr. Harrisons — no?)… but what actually happened was I booked the appointment on the phone when they CALLED ME to remind me of my YEARLY APPOINTMENT with Dr. Harrison. They had to have my record up. Why on earth would I switch up Harrisons this year? Don’t get me wrong, Dr Alicia Harrison was just fine, but I’d assume each doctor would want to keep their patients and not having their office staff switching them around without their knowledge.
This group needs to get their act, their customer service and their record keeping together.

Our family goes to Laguna Eyes. Dr. Alicia is great with my children. The staff is helpful. I have trouble picking out frames and they helped me find ones I liked in my price range.

This is the craziest and THE ABSOLUTE WORST EXPERIENCE EVER… I have been wearing glasses since i was 6 and have never been so frustrated. The exam was fine however it was a train wreck after that.
I waited almost 2 weeks for my new glasses… I had to call them to find out if my glasses were in. and was told… they were short handed. that’s why they didn’t call me.
.
I know it takes a few days to adjust to a new prescription. after about 10 days I felt like I was going crazy! I stopped back by to pick up my sun glasses and asked the girl to check…
my prescription. YOU WILL NEVER BELIEVE… they sent in the wrong prescription for my right lens… They tried to blame the lens manufacture, however I had the copy of the wrong information that they sent to the lens makers. They never once apologized and acted like it was no big deal to have the wrong prescription in your glasses. They didn’t even offer to expiate my glasses.
I called after 7 days and was scolded for not know it was 7 – 10 BUSINESS days!!! after 10 days I called back and they told me that the manufacture was out of the country and were having issues with the non-​reflective coating. PLUS We are short handed… I got in my car and drove over to see them face to face. I was so tired of all of the BS. my guess was they never sent them out. again no apology just finger pointing. Finally after 15 BUSINESS days they arrived BTW. I spent over $ 1,000 for my 2 pairs of glasses
I felt like Alice in wonderland… fell down the rabbit hole ending up at Laguna Eyes Optometry
I will never go back again!!!

I bought prescription glasses 2 years ago. The frame wore out, and I took them back in to see what my options were. Nick took great care of me, he replaced parts and basically rebuilt the glasses while I waited for 10 minutes. Rather than having to buy a new pair or a new frame, he only charged me for the parts, ¹⁄₃ the cost of a new frame. I was out in 20 minutes, sporting my refurbished glasses. Very happy with the service.

I’ve been to three other optometrists before finding Laguna Eyes Optometry, and I couldn’t be happier! Dr. Alicia is awesome and the staff is the friendlist, most professional I’ve ever experienced. From my first visit I was impressed by their high tech testing equipment. No more driving home in bright daylight with dilated pupils, or getting a puff of air on the eyeball. These guys do it right! They’ve been very accommodating with my crazy schedule and are always ready to assist me with my eye care needs. On top of that they are honest and I’ve never been pressured to purchase something I didn’t need or want (like at another office). They are a longer drive for me than other offices but I won’t go anywhere else. I highly recommend them.

My whole family goes to Laguna Eyes. They are always incredible. My kids look forward to going for their annual exams as even the office staff are friendly and when 3 of us needed glasses, I wouldn’t trust any one else. Dr. Alicia is amazing and so patient with my ADHD kids!
I would highly recommend this business. We live 30 minutes away and wouldn’t go anywhere else.

Getting my eye exam & contact lense exam at Laguna Eyes Optometry has been the ABSOLUTE WORST EXPERIENCE I have ever had — and I have been wearing contact for over 12 years and seen several optometrists.
It all started from the very first day I made my appointment. I gave the receptionist my insurance information. I wanted to be sure my insurance would cover my eye/​contact lense exam. The receptionist assured me she would call me if there was something that my insurance wouldn’t cover. She never called me so I figured everything was good to go only to be asked to pay $ 95 AFTER I got my exam. It was explained to me that an eye exam costs $ 150 and the contact lense exam is an additional $ 95. These prices are absolutely OUTRAGEOUS compared to any other optometrist I’ve been to. They are asking $ 245 for an eye exam/​contact lense exam? I’ve never paid over $ 90-​$ 100.
Oh and let me mention that the «high grade technology» they claim they use didn’t work the day I got my exam.
I was willing to accept their mistake and eat the $ 95 and chalk it up to miscommunication, because I always give people the benefit of the doubt, but that was only the beginning of my problems.
To make a long story short, they tried to refrain from giving me my prescription by playing games — giving me the wrong prescription, giving me a glasses prescription instead of my contact lense one (may I remind you I paid $ 95 for it??) and saying they faxed it when they hadn’t. About 3 weeks later I was finally able to get my prescription only to find that when I went to get it filled Dr. Harrison had restricted me to getting a 6 month supply instead of a year. This has NEVER happened to me before! The lady trying to fill my prescription said she had never seen that before and could make no sense of it.
I know this is a long review, but I wanted you all to know the HELL I have been through so no one else had to go to these unethical, overcharging scam artists and have the experience I had.
In conclusion, I WOULD NEVER RECOMMEND DR. HARRISON TO ANY OF MY CO-​WORKERS, FRIENDS OR ANYONE I REMOTELY CARE ABOUT. Consider yourself forewarned!

Great eye doctors, poor service from staff.
After paying top dollar for a high quality eye exam, you’re then handed over to the front desk staff who are either too busy, don’t care, or are unorganized.
First they couldn’t find any info on my Blue Shield insurance and charged me $ 255. Good thing I did some digging and found that I was indeed covered, saving $ 100.
They didn’t have my new prescription in stock, so they gave me a pair of sample contact lenses that were of similar power, but slightly too strong. My appointment was on a Friday, and I was told that the lenses would be ordered with an estimated arrival of Monday.
Called to check on Tuesday, and was told they’re not in yet and that they’d call me when they did arrive.
After waiting over a week for a phone call, I called again and coincidentally the lens for one eye had just arrived, right as they were «about to call me.»
Another couple weeks passed, and I called to inquire on the status of the other lens. The guy who answered the phone sounded confused and said he’d have someone else call me back.
5 days later, no phone call, so I called again and talked to a different very nice sounding woman who handed the phone back to the guy, who informed me that the lens is on back order and won’t be in for a couple more weeks.
Is it really normal to be stuck with the wrong set of lenses, waiting 6 weeks for the right ones to arrive? Maybe, but the lack of communication and organization of the staff is unacceptable. I’ve been going to Dr. Harrison for years, but won’t risk going back for another round of hassle.