Ashley HomeStore

By no means do you want to do business with these people! From the 3 minutes after walking in the door to the delivery of the 2 pieces we bought, which were each missing VERY important components, it was a mess. The only reason we bought the pieces there was because we had very specific measurements for the pieces we were searching for and COULD NOT find them anywhere else!
Their customer service skills throughout the establishment are horrible! The right hand doesn’t know what the left is doing!
And you DO not want to deal with the little bitch named «Marissa»!! Don’t know how anyone like her can keep her job!!!

One of the worst experiences I’ve ever had. Was told at 11am my delivery would be at 11:30. Called back at 12:30 to be told 1:30. Then call back at 1:30 to be told 2:30. Each time with a lamer excuse than the last. From your driver is 2 lights away to they have run into another customer that is too picky and delaying the delivery. I wish I could go on to say that in the end the delivery was made but no. Once the driver showed up all of the sudden a small and much larger hole was upon the item being delivered. I’ve uploaded pics. The larger of the 2 almost appears to have been done by the delivery guys. When I called in to see when the item could be redelivered I was told not, we’ll get that to you tomorrow. No. I was told another week after already waiting 3 weeks to get the original delivery. Ashley you have let me down. This will be my last purchase from this company.

We just bought our first house and needed all of the help we could get buying furniture. Cory was very kind, helpful, and respected our privacy and was very patient with us. We looked around for awhile before finding the PERFECT living room set that was on sale for a great price.
We just returned to buy our bedroom set and we couldn’t be happier!
Thank you again CORY!

If you are looking to buy furniture I would suggest going here and asking for Mohammad or Abraham. They are fantastic employees who went up and beyond what I was expecting when I walked in the door. I am so excited with the amazing deal that they were able to appease me with! They made me feel like they truly cared about myself and my children and what we needed. I promise you will not be disappointed if you go to Ashley in Laguna and as for Mohammad or Abraham, they are beyond fantastic! :).

My mattress purchase was hassle-​free. They gave me a good deal, and even extended extra savings to me, via the Manager. Tim Pham, our sales associate, was very kind, helpful, and respected our privacy and was very patient with us. We tried a lot of mattresses, and we found the perfect one here at Ashley Furniture. Thanks again.

I’ve read over and over these reviews, and most of the negative ones have one thing in common: Entitlement mentality from the consumer with no common sense. My experience I think is more typical of what the average consumer will get, and that is outstanding service and value at Ashley and terrific attitudes, particularly from the store in Laguna Hills.
I am a grinder. .I demand the best price, but I’m not a jerk about it. When I went in to Ashley in Laguna Hills, Matthew was obviously the next guy to get a customer. He asked if we just wanted to look around or if we wanted him to join us and was very gracious and said no problem go ahead and take your time and let him know when we’re ready. What I liked about his attitude was that he understood his customers by reading them as they came in and listening to them. He was a regular guy with a regular guy attitude but he was also an expert in his product and knew full well what latitude he had in pricing. I treated him with respect and he reciprocated by going above and beyond.
Even after I ordered a complete bedroom set and another bed and two mattress sets, I decided to add two couches. Later that evening I decided I made a mistake and didn’t want them, and called immediately back the next day and explained that I wanted everything except the two couches. Of course I would expect the sales person to be disappointed, but because I took full responsibility for placing the order and changing my mind, he was gracious about it. Matthew offered several alternatives which would have been acceptable on almost any other day except for my situation, and when he realized that I would still come back and buy those couches later in the year, (and of course I was told buying all of the other bedroom furniture), he said he understood and I had no trouble getting a refund on the two items cancelled.
What was left in my order was a complete bedroom set, another bed, & two mattress sets, all of which were delivered on the day promised. Of course they ran a little bit behind on delivery day, but that is to be expected on a Saturday when virtually everybody wants their furniture delivered. Understand that you are buying furniture made in the factory where they do their best to have high quality and high volume. These are not handmade imported Italian furniture items because if they were, they would cost $ 20,000 and not $ 2,000, but what I love about Ashley is that the look and overall quality is excellent for what you pay and rather than throw away $ 20,000 for something that will go out of style in 10 years I see companies like Ashley as a great place to get good quality furniture every 10 years or so at a great value.
The delivery and setup experience was excellent. Daniel and Miguel did a fabulous job setting up everything and were very friendly. I think the bottom line is that if you treat people with respect, accept responsibility for your own decisions, make sure that you have some common sense with regard to how businesses work, and realize that they are not perfect, (and you convey all of this to the people you deal with), if you happen to have a problem they will be more than happy to help you solve it.
Its people with an attitude of entitlement and unrealistic expectations that seem to have the biggest problem when buying big ticket items. Overall I want to thank Ashley, the store manager in the Laguna Hills store, Matthew the sales person, and the delivery people for doing outstanding job. I’ve done business with their competitors and can tell you that from an overall value standpoint, selection, negotiability, and employee attitude, Ashley is setting the standard for middle class furniture shoppers like most of us. The people in their Laguna Hills store have obviously done their best to protect Ashley’s good name which I believe they have earned.

These guys are blood thirsty vampires! As soon as we walked in, they surrounded us like animals. We told them we just wanted to take a look around but one sales person named Gary kept following us everywhere we went and kept making commentary. Sometimes I’d be walking and when I turned around he be right behind me, it was the weirdest thing. He kept pushing us and pushing us to buy something, we couldn’t just relax and imagine the furniture in our home. They were all so desperate for a sale, I felt like they were trying to sell me drugs in a back ally. Very unprofessional staff! We ended up going to living spaces where they were extremely helpful and not pushy at all.

Great store! Solid, well made, competitively priced products.
Matthew worked with us and like any good salesman, didn’t want us to leave to shop competitors… we did anyway. Shopped a couple of local and one big competitor and went back to buy from Ashley.
Delivery was automated all by text, until 1 hour before on-​time delivery when driver called to give update.
Product exactly what we wanted. Ashley top notch to buy from. Not our first time and never been disappointed.
No, I don’t work for them and was not offered anything for this review. (But they should kick me at least a store gift card! O.K., Starbucks?)

Came back today because I was having back issues and we were in the market for a new bed. Nina listened to all of our needs and wants and was very patient with showing us our options. Very happy with our purchase, and being walked through different proving and payment options. Can’t wait for our bed and frame to be delivered. The tempur pedic feels like butter.

We walked In to take a look and walked out so happy. Matt is the best!!! Our guest room is complete thank you!!!

We were looking for great deal for a bedframe, dresser, nightstand. Our sales associate, Brad, helped us every step of choosing the product that fit our style and budget even great advices on how to take care of them. Delivery was prompt, professional, communicated thoroughly, and arrived on time and done fast. Honestly I was thinking to go IKEA earlier but the deal I’ve got through financing with Ashley and installation service and shipping worth way more than I have thought. They finished everything fast, hooked up everything tight using right equipments, and bam! Exceeded my expectations. Thank you so much guys. Brad is one of the best over there. Ask for him

Our experience at Ashley furniture was great! Brad Mohebi, Sales Associate, took great care of us and helped us pick the dining set and sofa we were looking for. He was very friendly and respectful of our time and space. We never felt pressured to buy or make a decision right away… So if you need some great quality furniture give Ashley furniture a try! They also offer great financing options!

The saleswoman told me this whole story of how they have the lowest prices from other stores because they are a direct manufacturer and stupid naïve me believed her and purchased a bed. A few days later I went to Living Spaces in Irvine to see the same bed for almost half the price of what I paid for at Ashley’s.
This is what happens when you let your guard down and believe salespeople. You would expect a reputable place to act with decency, but I learned my lesson. I will never again buy from Ashley’s and I suggest for any of you to check for the same products in other stores before thinking of making a purchase here.

Dropped in here just to browse on Labor Day 2015, as it was close to the Green Thumb Nursery I went to check out. I was immediately descended upon like locusts on corn. Just shamelessly pushy. One East-​Asiany dude was trying to close me after I’d told him I was just looking, and would never buy something without my mother looking at it first. He pulls out his card and writes down the days and hours he works. Why the hell would I care when he works? Did we have some sort of rapport and loyalty going after 3 minutes of his pushiness? I accidentally dropped his card on the way out, and stopped myself from bending over to pick it up and just let it lie there. What a maroon.
Anyway, another few minutes and I would have dropped the guy, who’d cornered me as I was sitting on a bed. I had to get out of there and get some oxygen. A 50-​ish white woman was just as pushy. I can only liken her to an impatient streetwalker who immediately flitted away as soon as she sensed I wasn’t buying, on to pester another potential John!
If I do buy something from Ashley, it will be from the Fountain Valley location, where the saleswoman was nice and not pushy. I like to sit and look at furniture, and picture it in my home, not be annoyed by commission-​driven pesterers! Just go away!

Piece of shit furniture
I got my furniture 4 months ago and all ripped off and I went to store they did not care. Of course because I already paid and there is no reason for them to listen to me and take care of me
DO NOT BUY SHIT FROM ASHLEY

Disclaimer — I don’t write a ton of reviews, but I felt I needed to in this case because I saw so many terrible reviews and I had a great experience. A little backstory — we had just moved into the new home we purchased and needed a bunch of new furniture.
My husband and I visited this location on the 4^th of July weekend and were immediately greeted by Kevin. He was extremely professional and gave us the space we needed to look around. When we had questions about pricing, he was quick to give us numbers.
Kevin was great, and this is why. We made him aware that we would be able to purchase a Sealy mattress at a huge discount (50%) at a Sealy store due to my husband’s line of work. Kevin worked with his manager and was able to give us 55% off all the furniture we bought if we agreed to purchase a mattress from him (at no additional discount).
We bought a King size Sealy Posturepedic mattress — the version that’s similar to Tempurpedic, moves up and down, vibrates, all the bells and whistles.
In addition to that, we bought a new king size bedframe, a sofa, 4 chairs, an ottoman, and a hanging chandelier-​type thing.
We financed the whole deal and got no interest for 4 years. Kevin told us that the mattress, the ottoman, and the chandelier would arrive in 5 days, but that the rest of the furniture wouldn’t be arriving until August 10^th.
I went home that day and read all the terrible reviews here on Unilocal.I totally regretted my decision and was terrified that I would have a horrible experience with the delivery of the furniture. I crossed my fingers and waited.
Fast forward to today (August 11^th). Everything has been delivered and put together as promised, on the day it was supposed to be delivered. The first batch arrived a few days later and was in excellent shape. The second and final batch was delivered yesterday, and again, was in perfect shape.
It’s unfortunate that others have had such a bad experience with this store, but I felt compelled to write this review because I had such a good one. Thank you Kevin, you were awesome to work with!

Thank you so much for the new living room set. I bought a sectional and recliner. Fits my living room perfectly. Our salesman was very nice and funny. A very pleasant transaction.
So I bet you’re wondering why I didn’t give a 5 star review. It’s simple. The lamps were not delivered, forcing me to have to call and ask about it. And my table is scratched. The delivery guy offered to touch it up with a sharpie? Totally unacceptable!

Salesperson Michael T… patient and actually listens. Their salespeople are required to be all over you like a hawk — we asked for space and he accommodated. Fortunately when we did have a question he somehow appeared. So nice job and bravo Michael T. 5-​stars for him.
He stated a 3-​week delivery date — we agreed. 3 weeks later the friendly, courteous delivery people arrived. Of course the couch was on back order. With guests coming over and the old furniture discarded to make room for the new — it made it awkward for them. Had they given us advance notice, even a day, we could have held onto the old couch until the back ordered couch arrives. Poor communication on the part of their customer service department. The next day we received a call from the store (her name was Nazy sp?) giving us another 2 week deliver date — which we found unreasonable. This is cheap furniture — nothing exotic — so the wait was silly.
We called to speak with our Salesperson — and his hands were tied. We asked for the Manager — who was unavailable or simply didn’t want to speak. This same Nazy was quite courteous and helpful and she saved the day. She contacted the warehouse and called us back as promised with an earlier delivery date. Furniture arrived on time — friendly delivery staff.
So Michael T. was great! Nazy was great (again spelling of her name?)! However, management going an extra mile to get those 5 stars was a failure. Unfortunately some of these poor reviews are probably accurate and I don’t see management even acknowledging the 1 star reviews. Too bad. If I read these first, I would not have shopped here.
Management should thank Michael T. and Nazy for getting our money.

April 22, 2015:
The undelivered desks in questions were FINALLY delivered on April 7, 2015, even though I received a phone call from the Ashley Furniture Laguna Hills Store telling me delivering was being pushed back to April 20^th. They have no idea what they are doing.
I have another story I wasn’t going to share, but I will now since I feel it involved personal retaliation from the store manager, towards me for writing this original review.
As I was in the process of purchasing furniture for my company, my husband and I decided to personally purchase a Temperpedic bed from Ashley. We made the purchase and were given two king size bed pillows and mattress cover as a «promotion» for purchasing the bed. Before the bed was delivered, we changed out minds and cancelled the order. When we went to the store in person to cancel the order, and we brought back the king sized pillows and the mattress cover, in the unopened and in original packaging. We were told to leave it at the counter. This was December 13, 2014.
On February 6, 2015 our credit card was charged for $ 138.14 for an «in-​store» transaction, even though the Ashley Furniture Home Store credit card we opened with Synchrony had been closed on January 17, 2015. We disputed the charge and was notified by Synchrony that Ashley Furniture Home Store Laguna Hills was charging us for the two kings sized pillows and the mattress pad that we returned. They claim we didn’t return it. They know perfectly well that we returned it and I have a witness who is a former Ashley employee who was there at the time of return and can vouch that we returned the items unused.
At this point, this is all a game being played by the Manager. He is upset that I wrote this original Unilocal about the furniture my company purchased, so he is retaliating by charging me for items that I returned.
Enough time has been wasted on this issue, and I’m going to simply pay the $ 138.14 and be done with this matter, and chalk it up to experience that NO ONE in their right mind should be dealing with this unscrupulous store manager or purchasing ANYTHING from Ashley Furniture Home Store in Laguna Hills, CA.

This should be a no star review. Where do I begin… Earlier in the year I had a phenomenal experience working with Ben Estrada. My most recent experience was horrid!
First I was approached by a pushy sales woman who’s claim to fame is that she’s the only one at this location from New York. (Ok, why am I suppose to be impressed?!) My husband and I let the store saying we needed to take measurement and we had her card if we needed anything. Obviously we wouldn’t be asking for her IF we did I fact return.
We returned to the store later that night and to our relief «New York» wasn’t around. (Yay for us!!) We order a very nice sectional sofa with extra seating and a few accessories through Brad. Brad was friendly, slow in processing our paperwork but got the job done.
We paid cash and set up delivery for Sunday. A few days in advance we confirmed the delivery with a 4 hour delivery window. Typical, I’m good with it.
Sunday rolls around and we’re set for delivery. My time frame passes and no delivery. I call the 800– customer service number and no one is available. I call the store and they have no answer.
I called the store, called and texted Brad and no one had answers. They said they would look into and call back. Now we have entered the 5 hours of waiting. I never received a return call. So of course I called back and said I needed an update or I needed to cancel the order.
Suddenly I received a call from delivery and they apologized for the delay. We can be there in 15mins she said. WHY DID I BELIEVE THAT S**T?! 30 mins later I received a call that they be there within an 1−½ hours. WTF???
You’re thinking surely something about this experience had to be good. Yes, I finally got the furniture and the delivery guys were nice. They had everything assembled and setup in no time. I did feel bad for them because if this was my experience I can’t imagine what they will face at the last 4 houses they have left.
I guess I’ll just wrap this up and say if you want to completely waste your day by waiting 8 hours for a furniture delivery Ashley Furniture is your store. I’m never going back there.