CVS

This is a VERY busy pharmacy and the team was wonderful. All smiles checking in with us in the line to make sure we knew they were working hard and thanked us for our patience. Excellent communication and team work. They have a mostly senior citizen clientele and know how to be sweet and gentle with them. Even remembered some of the regulars names. I’ve worked in customer service over 10 years and they are doing a fabulous job!

For a 24 hour store, they have a wide selection. The store is well kept and bathrooms are clean. Friendly and helpful staff.

I was only here for the pharmacy to pick up a prescription for my Grandmum and one of the workers was HELLA RUDE. I understand that you may get annoyed, and that sometimes the work is tedious or you got some personal sh** going on it your life, but you don’t need to rub it into people. Come on, this cvs is located what is basically an older generation neighborhood, you need to know and expect that there will be elderly people that come in and some may have short term memory, dementia, etc., if you can’t handle those types of people, don’t work there at all was surprised to hear the harshness and the obvious rude attitude from your tone and voice. I’m extremely happy that you didn’t help me out. Thanks to Davidson, the young lad that helped me out, made my visit a little more pleasurable.

Please don’t use their pharmacy. They have you on terminal hold when you call for anything. They are disorganized over and over having to provide them with papers that they have on file just can’t seem to find. I wouldn’t recommended this CVS to anyone.

I never come to this cvs but I was in the area & had something to return. I had a receipt for 1 item but not for the other. Tom (cashier) took my items to go get prices & came back with this god almighty attitude. He said not all cvs are the same & he couldn’t return my CVS products! That I needed to go to the cvs I purchased it from! Even with my receipt! I obviously bought them from cvs both were CVS brand! He was so rude! Like I was a thief or something! I asked him why he was being rude & he says he wasn’t, just being «real!»
Ha! Real my butt!
NEVER GO HERE!
All CVS are the same Tom! C’mon! Let’s be real!

One Flew Over The Cookoos Nest!
Every time I go there there’s always a glitch. This time it went over-​the-​top!
I get into the line to return something when the cashier asked me for my receipt, I opened my purse to get out my wallet and the man behind me verbally assaulted me screaming at the top of his lungs «Get Out If Line!» and the cashier joined in with him telling me to get out of line, I thought I was being punk’d it was assault at all angles. What made it worse was when I asked to speak to the manager she wanted nothing to do with me like she didn’t hear anything she didn’t see anything and she didn’t want to talk to anybody there was no leadership skills there– they wouldn’t return my items without a receipt nor would they put it on a in-​house card, I left there thrashed from being verbally attacked and no one cared.

This is a pretty decent pharmacy compared to other locations but unfortunately they do not have a drive-​thro. The pharmacists are patient and kind enough to answer all your questions. It is always busy and there is a minimal wait time to pick up your medicines. The shelves are pretty stocked and never had the trouble to find anything.

Kahn lost my order & gave me bad customer service when I confronted him about it.
He was extremely condescending & talked to me as if I was confused.
I asked for the Supervisor & instead of apologizing & trying to get to the bottom of the problem– all she said was that she would resubmit my order.
When I came back to get the order– it wasn’t found.
I’m going on two and a half weeks without my medication because of their mistakes.
No apology just a I’ll order it now.
I called Customer Service to complain & after holding for 20 minutes– was told I would need to transfer to another department to complain again.
I don’t have time for this. And I’m sure that’s EXACTLY what they’re counting on!
NEVER AGAIN!
Do yourself a favor and don’t bother with this pharmacy if you want your order to get dispensed correctly and in a timely manner.

The people who work here are idiots there is always a line a mile long for the pharmacy.
Avoid.

Not sure as to why this store has such a low rating. But I had a very positive experience today for my first visit! Recently moved to the area and transferred my prescription. I was helped at the pharmacy by Grecia and she was absolutely wonderful! Very helpful and friendly! There was a line when I arrived however I did not wait more than 5 minutes max! I highly recommend this pharmacy over others in the area!

This CVS Pharmacy hates people. The clerks and the Pharmacist have the worst customer service. I came here out of convenience.
Don’t bother coming here. You’ll wait forever and tell you, you came at a bad time.
They have you coming back the next day due to not having a certain med in stock.
Then next day it never came in. They didn’t have the courtesy of a phone call.
Run away from this place.

This is the worst Pharmacy I have ever been to, I assume given the fact it is in close proximity to multiple retirement facilities. I suppose it stands to reason they have crazy long lines and wait times with extremely inquisitive customers who ask more questions than necessary but if you’re a business with a high volume of traffic I feel it is your responsibility to staff said business appropriately. Unfortunately this CVS does not.
Time and time again it’s the same thing. I don’t even bother standing in the pick up line for prescriptions I know have been called in due to the fact every time I have in the past, they don’t have them or can’t locate them and I’m redirected to the drop off line, then back to the pick up line. Each line I wait behind other customers who have arrived well after me. I can’t ever get out of here in under a half hour, for scripts which are supposed to be ready to go. To highlight an example, I’m writing this review as I stand here waiting for these guys to get it together. It’s extremely frustrating.
I will be transferring all of my prescriptions out of this location and CVS. I have had it with this company.

I needed 5-​Hour Energy. CVS had it for me. They also had an employee doing an «Ice Cream Social» on a Lemonade Stand style table up front — handwritten sign and all. They were making these ghetto little sundae/​shakes in plastic cups and selling them for charity. And they were shouting these deals from the rooftops. In fact, the whole time I was in the store, it was «Ice Cream Sundaes!» over and over.
Funny shit.

Wow the people that reviewed this place before me are on compete extremes. This is a pretty run-​of-​the-​mill place. Clean, well-​kept, and well-​stocked. The two formers had distinct positive and negative experiences but mine was pretty vanilla. It is what it is.

I realize it’s a CVS and I’m giving it 5-​stars. What the fuck right?
Well, I don’t have very much fun in other drug stores and I happened to have a good time here.
We had a checker, Mitzi, who I swear made this visit like a trip to Vegas. She was witty, fast, sharp and just ON, like a Blackjack dealer. She immediately started talkin smack to my friend and it took him a second to snap in and realize that this crazy lady was messin with us. Once we were all snapped in on her wackiness, another lady comes in line and starts dancing to the music in the store.
Oh, not just dancing a little, but hopping around and fully boogieing down.
It was awesome!
The Jose Cuervo we purchased made delicious margaritas. This morning we woke up reminiscing about our good times at CVS.
Oh yes, we will be back and hopefully we’ll get to see Mitzi again.

My girlfriend had just gotten surgery and we needed to get her prescription filled. CVS was right off of the freeway so I chose it, even though my girlfriend said «why don’t we just go to Vons?» I said «oh, it’s okay, it’s right here and I’m sure it’ll be fine.» I had never been more wrong in my life.
I walk in (because the gf was passed out in the car and couldn’t move), made my way to the pharmacy drop off window to get her prescription filled and was told that the prescription would be ready in 15 minutes. Sweet. I got a few things I needed to get in the store while I waited the 15 minutes.
Within 10 minutes the pick up window line had stretched almost half-​way through the store. This is where things got bad.
I got in line and after nearly 30 minutes I was finally at the front of the line. The person in front of me was making a scene over something or other to the only person helping anybody at the pick up window, and the people behind me were now all around me, at the sides of me and even butting in front of me, waving their hands and shaking their canes at the pharmacy staff impatiently as they yelled at the pharmacist and technicians (who were busy accepting new scripts). I gave CVS the benefit of the doubt all this time, but I was starting to get upset.
After another 20 minutes of waiting, with the lady in front of me still complaining about something to the only assistant at the pick up window (all of the other employees were still busy accepting new scripts — WTF) the pick up window line had grown even further and had evolved into an angry mob, similar to what you would see outside of an abortion clinic. Pissed.
The lady that was in front of me finally left and when I got to the window my prescription wasn’t ready. «Why isn’t it ready? It’s now almost an hour later — 45 minutes later than you said it would take. What is the hold up?» I demanded at the assistant. He said he’d check on it and before I knew it, I had the general manager in front of me saying «We’re working on it if you can just hold on a little longer we’re having trouble with our system.»
OK, system problems I can understand, but an hour had elapsed and there should have been MORE than ample time for the three people in the back, or the two assistants at the drop off window to count some measly pills and throw them in some pill jars.
Again, I persisted to try to get the meds so I could finally leave: «Well, I put my prescription in an hour ago and it should have already been in the system. You said it would take 15 minutes to fill, it’s now an hour and change later and nobody has filled it yet! WTF is going on?»
He walks away without saying a word, looks in some drawers, fingers through the prescription packet rack and comes back and says «It may be a while before your prescription is ready. If you’d like, I can take down your name and number and give you a call when it’s ready.» This is complete crap. I told him I wanted my prescription back so I can go somewhere (like one of the several other drug stores in this area) who actually want my business and care about their customers.
He says OK and walks away to find it. The angry mob behind me was now at my back and shoulders as I stood crunched up at the only pick up window that was open. He can’t find the prescription.
Nearly 10 minutes go by and the pharmacist comes out with the prescription and says «our systems are down so if you can wait a while longer it should be up by tonight.» It’s 5:45 p.m. at this point and the girlfriend came in, bandaged up, asking what is going on. «I can’t wait any more, see this girl, she is in pain right now. I should have had my prescription almost an hour and a half ago. Give me my damn prescription so I can LEAVE, NOW!»
She walks away and comes back with a file. She sifts through it and pulls out the prescription, hands it to me and starts saying something. I stop her mid sentence and start telling her how ridiculous this is and that they should be ashamed of how poorly their pharmacy system is. I continue to blast her with the crowd behind me chiming in every so often saying things like «yeah, WTF is going on, come on!» and mid-​sentence, she walks away and goes to the back.
Seriously? SERIOUSLY CVS? Are you out of your fucking mind? You buy out a perfectly good Longs drug store and completely destroy it? You demean your customers with horrible service and tout your less than poor service like it’s the holy fucking grail? Even Wal-​Mart has better customer service than this, and Wal-​Mart sucks! I’m going to tell everybody I know how shitty CVS is. I’m going to encourage everyone to take their business elsewhere. I’m going to post this review all over the internet, on every single review site I can find on google. AND I’m going to keep submitting complaints to the Better Business Bureau until they respond.
Nonetheless, I left with the prescription, went down the street to Vons and was in and out in 10 minutes.