Excel Furniture Gallery

Avoid this place
Their prices are high, and their service is very bad.
They were not honest with me and delayed delivery by a week.

We just bought our bed, nightstands and Chest of Drawers from Excel and had an excellent experience.
We had been shopping for bedroom furniture for a while and had not found anything at living spaces, bassett, costco or the 5 – 6 other furniture stores we visited. We had decided that if we didn’t find anything good at Excel, we would give up the search for a couple of months and start again in the fall.
When we reached excel, we were immediately greeted by Mike and he told us he was going to make us a customer there. It was kind of funny, but we became a little cautious as we didn’t want to be hustled. We liked a couple of sets there and Mike said he would do what he could to make us buy. After some negotiation, he gave us a significant discount and told us he would let us know the next day on when we could expect delivery. As we were driving back, we decided to check the reviews on Unilocal and saw all the negative reviews which made us nervy.
we shouldn’t have worried thought. The next day Mike called us and told us that the bed we wanted would take 3 weeks to deliver, but the warehouse had the storage model in stock. More negotiations and some changes to our order later… we came away with a great deal and promise of delivery within a week.
We actually got delivery within 5 days. The guys who came to deliver were courteous (and no they did not side swipe any cars) and even took of their shoes on our new carpet. The storage drawers on the bed were a slightly lighter color than the rest of the bed and so i called Mike. He asked me to send them back and that he would have them replaced. couple of days later, the guys showed up with the new drawers and this time they matched perfectly. (they sent a new set, did not re-​finish the old ones… which was good).
We’ve had the furniture for 3 weeks now and absolutely love it. Good quality and great price.
PS: We discussed warranty with Mike twice and he never tried to push us in to it. He told us the price and pros-​cons and let us make the decision, which was way different from the other places we have been to.
Highly recommend this place.

Wooo! I just received my new sofa with chaise lounge and love seat! Olive them SO much. they are exactly what I wanted and they came in 4 weeks just like they said. Really comfortable. They have all kinds of styles and prices in there. I had been shopping around for a long time and i feel this was a great deal. I needed a certain size so I ended up ordering custom sofa/​chaise lounge, love sea was standard size. I ordered every piece down wrapped! Super comfy! I worked with a guy named Mike in the store and I must say he was very patient with me. I can be a royal pain in the neck. I always have a million questions and have a hard time making a final decision for myself even though I am a designer. I will shop there again in the future and will tell friend and clients about them!

I have been waiting for my dining table and chairs for 1 month now. Dan the salesman was initially very nice. Now that I’m dealing with the warehouse team, they are complete and total jerks. They say they will call you back but never do. The chairs I had ordered made a loud sound everytime you sat down and got up from the chair. It took them 3 weeks to replace the chairs with the vendor. Mind you, this is all at their show room. Thank god they had not delivered defective merchandise to my house or they would have blamed me for it. Oh wait… they did blame me for their malfunctioning chairs!
The owner James sat there and argued with me very loud on the showroom floor for 30 minutes about how his vendor has bad service and that I don’t deseve a discount for my troubles and inconveniences because his employees have to take extra time to order me new chairs… Um what? Why is that my fAult? That is part of owning a business and having to deal with vendors and having your employees go the extra mile to please a customer should be something normal and expected.
The lady said she would call me to schedule a delivery but never did. They changed their phone number and didn’t bother to tell their customers.
I can’t even tell you about the quality of the table and chairs, if I like them or not since I have yet to get my dining set, but just the customer service itself is horrendous. I tried getting my money back and canceling the order and the warehouse lady said I couldn’t and it was not an option. Then the owner said I could but would charge me 33% restocking fee (3 weeks later) Why don’t you get your policy and procedures in check?!
I will never ever buy anything from excel furniture again. Their stuff may be modern and nice looking, but their people are anything but nice!
Save yourself the trouble and hassle and go to some other more well known place that knows how to treat people with respect. You are taking my money and treating and talking to me like I owe you. Um no thanks!

Made us a great a deal, delivered quickly, perfect product. Our experience could not have been better. Thanks so much!

I had an excellent experience buying a chair and ottoman from Excel Furniture Gallery. My salesperson was named Paul and he provided great service. Although the piece was too expensive even at the sale price, I was able to negotiate a reduced price on the floor sample, which seemed quite fair. I would do business with Excel Furniture Gallery in the future.

LIES — LIES — and MORE LIES… DON’T BELEIVE ANYTHING THEY SAY!!!
I wish I knew why they should get even one star. I purchased a sectional with the promise that they would swap out the pillows with a set that was the inverse of the fabic the set was made with as neither my wife or I liked the floral pattern of the set that came with. Simple enough. We got off to a rough start when the delievery crew arrived more that 4 hours late. Each time I called the store they told me they we just down the street and on their way. On the pro side, when they arrived they were good about taking the couch downstairs.
After two weeks, I had called to inquire where my pillows were and was advise they needed me to drop off one of the pillows that they were not replacing so they could get a match. They told me that all their suppliers were at a convention in Las Vegas and they would have them in a week. Three more weeks later I called and Paul told me he was not sure what I was talking about. I went to the store and all of a sudden they remembered about the pillows. Two more weeks, more excuses. I come by the store yet again, and have to reselect fabic. Of course they could have done this at any time, but screwed around with me… Three more weeks and the pillows… well some of the pillows finally shown — wrong fabic and size… this is such a load of crap!
So here we are three months later and they have still not made good. Bottom line… if you are going to buy from these schmucks, then it better be off the floor with no changes or they will absolutle screw you… Shop else where… they are just not worth the pain…

I went in to look around with my wife and discuss a coach we were going to buy at another store and found a better quality coach built in the USA for less. We love the coach and got same day delivery.

HORRIBLE, HORRIBLE, HORRIBLE CUSTOMER SERVICE!!! DO NOT BUY HERE!!!
My mom bought a recliner from this store. They promised delivery in 2 weeks. Two weeks came and went. We called for an update. They didn’t answer the phone, so my sister and I visited their store on a Thursday. Spoke to a salesman and he said it’ll be delivered by Saturday.
So, Saturday comes and still no phone call to set up delivery. Called them again. Again no one answered their phone. So, I paid them another visit (this time with my mom) on Saturday. Spoke to Paul, the owner, I think. He said he never promised 2 weeks or the additional 2 days that his salesman told us. Paul said to give them until Wednesday. Here it is Wednesday and still no chair.
So, my sister paid them ANOTHER visit today/​Wednesday. Spoke to Paul again. He had the audacity to say he never told me and my mom that the chair would be delivered by Wednesday!!! He also claims that his people have tried calling us and no one answers, which is BS because my mom is very good about answering her phone (s).
WHAT IS WITH THESE PEOPLE!!! I don’t know if they’re on the brink of going out of business or what, but they have been completely evasive and back peddling on the delivery of this recliner. If it weren’t for my mom who really likes the recliner, I would have demanded my money back already. These people are a joke. So, after today’s visit, Paul claims that the chair will be delivered tomorrow/​Thursday.
We shall see!
Buyer beware. This store is a joke of a business, with sales people who cannot communicate. Again, I have a feeling they’re on the brink of going out of business. Too many things don’t add up – i.e. never answering their phones, giving us delivery dates and then claiming they never told us they’d deliver on that date, claiming OUR phones don’t work… all BS.
So, go some where else. Don’t make our mistake.

DO NOT SHOP HERE! Yes, upon further research (which I did after I gave them money, of course) I find out THERE IS NO WAREHOUSE. The warehouse phone number is registered to the store location in Laguna Hills on Carlota. I have bought $ 900 worth of furniture which I will probably never see. All calls and visits to the store, and Sam in particular, get me nowhere — she keeps telling me to call the «warehouse.» I call the «warehouse» and they tell me to call back. Or they all say they will call me back and they never do. Here i sit, waiting for furniture for four days now and no furniture and no call backs. Well. I just tried calling both the store and the «warehouse» and no one is answering either phone. I am registering a complaint with the Federal Trades Commission. IF I WOULD HAVE CHECKED THE BETTER BUSINESS BUREAU BEFORE, I WOULD HAVE FOUND TEN (10) COMPLAINTS AGAINST THEM IN THE PAST THREE YEARS.