Labcorp

I came this morning without an appointment. I cringed as I saw the 7 people in front of me lined up to sign in. There were also others already in the lab. It was very busy. The ladies there were all professional and I was out of there in about 30 minutes. I was pleasantly surprised to be done so quickly. Thank you!

If there was a zero star, that’s what they would get. Two visits, two strike outs. Had appointments both times. The first time, my 86 year old mother fasted for her test and we couldn’t get an appt until 11:30 (which I think is the earliest appt they give for fasting). We were then told that we had no appt. in the computer, then had to wait 2 more hours.
The next time we came, I signed my mom in on the clipboard for appts and went and sat down. Waited for 15 min. and no one called us up for our paperwork or to check us in. They called the man that signed in after us and his appt was 15 min. after us. I went up to the counter and asked why we hadn’t been called and the Caucasian man with a beard and glasses, from the back yells «what’s her name?» When I said her name, he said he called us 3 times. He nor anyone else in there EVER called her name, not even once. He said she would be called next, so I went and sat back down, waited 5 more minutes and realized that we never checked in with insurance card and they never took our paperwork. I returned to the counter and asked if they needed her lab paperwork and the lady asked «oh, her paperwork never got checked in?» So they never had anything to call us with, the man lied about calling us. I looked at the clipboard and my mom’s name was highlighted, as was the gentleman after us. It appeared that she already got called back but she hadn’t. The man straight out lied about calling us. How can you do business like that? How could Labcorp employ people like that? Obviously, they act like a Government agency and are protected from being fired or disciplined. I, nor my mom, nor my husband will ever use Labcorp again. Something needs to get their attention and if more people boycott bad service, it just may help!

I don’t understand why this place gets such bad reviews online and such a horrible reputation. I’ve been here many times and every single time I have come here it has just a wonderful experience out of the many other labs I have been to.
Bahar was the woman who drew my blood today and she was awesome! Go Bahar! She was super friendly and I swear she was the quickest draw in the west with very little pain from the needle. She’s good in my book!
I know the wait times here can be long, but if you go after 10am the wait times tend to be shorter. I went here at 2:30pm and I waited all of 2 minutes before being called in.
I understand when people say that sometimes the customer service front desk people are rude. I have not experienced this here, but I have noticed they do tend to be short (which may come off sounding rude) because they see and deal with an enormous amount of people much like a retail setting that is always busy.
I think the same goes for the Phlebotomists and understand that sometimes they can come off looking or sounding not so nice, but I feel too that they are under a lot of pressure because of all the blood draws they have to do. I am no Phlebotomist, but I feel like it takes a certain skill to find a person’s vein and poke you just right.
High stress jobs usually makes for people that perceive to be unfriendly, but in reality these people are in helping professions that are often times underpaid.
Complaints may be warranted and it’s good to give feedback, but more often than not people tend to give complaints more than compliments when sometimes a compliment and appreciation for a company is all they need to boost the morale.
I always get a good feeling when I walk into this facility. It’s bright, clean and everyone is super friendly that I have encountered.
I give these people a lot of credit and kudos to what they have to deal with day in and day out.
So LabCorp keep on doing what you are doing because you are doing something right!

I can’t believe I would agree with the other posts.
I got called in pretty fast without an appointment so that was a star. They have water, another star.
But — It hurt so much I actually screamed ouch!!! And Only one of the ladies there actually seemed happy to be there. The rest had an upset face. And the bathrooms are gross, you can totally see The floors and corners were dirty. Eww. Won’t go back.

This place is very dirty. Specifically the restroom in which I was directed to go to to give urine sample. Bathroom really was unacceptable and my first impression of the place, making me not even want to have my blood drawn there. The restroom lighting was dark, with a toilet seat cover rack ripped off wall. A box of toilet seat covers were just shoved on the back of the toilet, almost impossible to dispense to cover the dirty toilet. The hand soap dispenser was broken. Walls were old and dirty looking too. I felt like I was in the broom closed while giving a urine sample. Yuck!!! I’ve been to LabCorp in Mission Viejo. That office in MV is very clean and professional. However, the girl who took my blood at this place was very sweet and friendly.

Horrible customer service. One of the personnel would not even look up to answer a simple question telling me she is behind! Cannot receive your lab results until 48 hrs after your dr receives them which is a stupid policy. It’s been a week and I still cannot get my results. I will never go back. I am so sad they closed outpatient express at
Saddleback medical center.

Lot of people, one person in front desk, i came for my glucosa test and they couldn’t find the test request that my Dr sent over 2 weeks ago. I have to wait until my dr office open to call them. They have a big file of faxes, the girl look very quick but with lot of people waiting is easier just said «call ur doctor».

Drove here after fasting all day, after trying to go to the RSM location (which was closer to my home), but the RSM location no longer exists!
So I get to the Laguna location around 3pm, and there’s a line out the door just to SIGN IN! Two separate clipboards, one for appointments, one without. Of course there were at LEAST twenty people already waiting, so there was no way I could make it to my next appointment, so I left, but not before…
I asked the lady at the counter if she could validate my parking, and again, of course, she said they don’t do that anymore. With ALL the people waiting, in addition to the lab fees, I would’ve probably had to pay $ 50 just for parking!
This company needs a major makeover! I asked the lady when they closed the RSM location, she couldn’t say for sure, but guessed 1 – 2 months ago. I told her it’s still on the website and offers appointments, it really should be taken off the website. She was like, «okay, thank you.» Niceeee response.
I felt badly for all the elderly patients sitting there with their walkers and canes. That’s wayyyy too long to make them sit. It’s totally like the DMV! No one seems in any rush to help anyone. Just wait your turn .wait… wait… wait… until you pass out from waiting so long while you’re fasting!
Oh, and to book an appointment, you have to do so weeks or a month in advance! Who can do that if your doc wants your results ASAP?
Sighhhhh… Lab Corp, what happened to making the awful experience of getting poked with a needle better? You really need to streamline your check in process, hire more phlebotomists, and at least try to make an effort to show empathy for the waiting process, especially for those with serious medical conditions and the elderly.
One star for this mess of an experience

Needed to get a urine drug test for a new job. I came around 9 – 10 am on a weekday (no appt), there were about 20 people in the waiting room, waited over 45 minutes. I noticed that even when people have an appointment the wait is just as long. Over a week later, my new employer calls and says they have not received the result. They needed the results ASAP as I was to start soon! This should have taken only a few days! My new employer thinks that they may have LOST the specimen. The lab tech labeled the specimens right in front of me before we signed all the forms & double checked all information. So what happened to it? After this, I was sent to quest diagnostics and results were available the next day, no problems.

I’m extremely frustrated that Monarch switched from Quest to Labcorp. The difference is huge. Always slow not enough ppl working and wrong test results sent to drs. sham on Monarch for trying to save a dime with this place. I preferred to go to quest and pay out of pocket. Hope they switch back soon!

Worst costumer care I have ever seen. People where being told that the wait time was1hr 30 mins without appointment with an appointment it’s about 45 minutes. Oh and the only way to get an appointment is online which most of their patients can’t do because they are computer illiterate seniors. Oh yeah and the staff clearly doesn’t get along. They were talking trash about an employee who had the nerve to as for her 10 min break. I can’t believe that they would do this in front of their clientele. Most of the people in the front desk are plain unprofessional and unorganized. I also heard that they lost someone’s specimen. I will NEVER comeback here again.
PS they don’t validate parking

Poor customer communication. We called to ask if they closed for lunch or if we needed Appt, they said just come in anytime before 4pm. We arrived at 2:45pm on a Thurs and waited an hour for a routine employer drug test… turns out the tester was out on lunch.

The building is very clean… And when u get here it’s so big and open. Their area is super clean. It’s 11am on Saturday and only 2 other people are here … Hopefully the rest of the apt goings well… If it doesn’t then I’ll do an update to let u guys know.
The guy at the front seemed pretty busy but he could have still said hi… Oh well. U can’t win em all

I had to come here as I’d just been hired for a job that required pre-​employment drug tests.
The older man who worked there was instantly chatty; he went from guessing where I’d just been employed to talking about his marriage, telling me I shouldn’t take the job and should just become a supermodel etc. I kept smiling at the other man working as a means of communicating my empathy for him having to deal with the older man on a regular basis.
After no time at all the older man was calling me things like, «my love,» «my sweetheart,» etc. I maintained a friendly exterior considering the older man was in a position of power (ie, my employment was contingent upon me passing the drug test) and I had absolutely no reason to think he was above tampering with my results. (Or something way creepier with my … test.)
I’d never had a drug test before, so maybe it is standard «VIP treatment» to be offered to take the employee’s arm while he leads to you a bathroom to pee in a cup. I can understand the employee camping out right outside the bathroom to ensure that the sample isn’t being altered, but considering his past behavior it really amped up the creepy factor, especially when he decided to comment on said sample.
Bottom line, he blatantly took advantage of the situation in order to fawn over a young female who felt obligated to be friendly and not call him on his inappropriate misogynist bullshit.

There was not anyone at the front desk for more than 30 minutes… terrible customer service…

Arrived at 8 for appointment at that time. Was told we have to wait until 8:30 because the the tech who can help me has «car trouble». Just need to pee in a cup but apparently no one else can handle that job, citing chain of custody reasons. I know coc procedures and any live person can sign that form. Anyway, the tech (George) walked in casually at 8:20 with a brown bag, then disappeared inside, and then came out chewing his food while we sat waiting for 10 minutes. No concern for customer service! Then, I heard a lady asking George if he ended up finding his cell phone, and he said no. So this thing about «car trouble» is a big lie — the guy was late because he was looking for his cell phone, and the receptionist lied about it! Totally unprofessional! Wasted more than 40 minutes and late for work because of their inefficiency and attitude! Management need to reprimand this guy and the crew!!!