Macy’s

Real quick just wanted to give a shout out to an employee at this location named Laure. She was easy to chat with and walked me through my transaction, the accompanying discount and hooked me up with a Macy’s card with ease. Thanks Laure!

This location is one of the worst in SoCal. The whole mall is quite a turnoff. Kind of like the long beach mall and then they tore it down and put an even worse low class wall mart with hoodlums hanging outside. I hope the new remodel will not go low class at all.

Purely for Dyan (with a Y) she totally made my day and helped me find the bathing suit top! She was super patient at the register with my coupons and returns and was just fabulous! She was working in front of last chance on 6.9.16 at 2pm, sweetest lady I’ve encountered at a Macy’s. Thank you!

This is for the jewelry department. HORRIBLE customer service. I wish I would have grabbed the name of the the old, crabby-​looking lady with the short salt and pepper bouffant was impatient and rude. So much so, I went to purchase jewelry at JC Penney where they have stellar customer service in their jewelry department.

This store’s location is an average Macy’s. The store is not very big and the selection is not as big as other stores like the South Coast location. The store is dated. However, the entire mall is going through a renovation. The entire complex is supposed to be a great destination when the remodeling is over. The location is convenient and there is plenty of free parking. The staff is very friendly and helpful. When the remodel is over, it will be time to update the review.

Yikes, their online order processing system is from the Stone Age! I ordered an in-​stock item, and after a day still no notification that the item is ready for pickup, so I just went to the store to pickup the item. When I got there I didn’t like the item, and found a different one I liked better. Instead of this being a simple process of cancelling the online order and buying the other item, they make it a 45 minute ordeal because no one working in the store knew what to do. And the cherry on top was discovering a week later that I had been charged for BOTH the online order and the in-​store order. Needless to say, I won’t be using
anytime soon.

Like another reviewer stated, this place is definitely catered to older folks. I’m from out of town and this Macy’s is really small. Not a lot of selections, if you need basic things I guess this place will be ok just not for me. I need options!

I cannot give this place low enough to stars.
I purchased a pair of Maui Jim sunglasses from store number 1987 in Tulare during a road trip.
My did not like them and I went to the local sunglasses hut that was inside Macy’s and was told by Tom that I would have to drive back to the store I purchased them from to return. Almost 4 hours away. I have never received such condensing attitude from a speciality retailer.
I have contacted the corp office and the office at Macy’s to let them know that their employees just chased away a frequent customer. I have purchase 8 pair of Maui Jim sunglasses, 3 ray ban sunglasses and 2 pairs of Revos. That does not include what j purchased for my wife.
Please do not purchase there. If you have any issues they will not help.

I used to shop at this location in the past, but the Macy’s in the Spectrum was so much better, I gladly switched. Now that the Spectrum location is closed, I thought I’d give Laguna Hills another try. That was a mistake.
There are many rude and incompetent sales associates here. In addition, I seem to always deal with people who speak barely passable English, so it can be a real challenge to communicate. Because of this language barrier, it took half an hour last week to complete my simple return (and I had a receipt).
The stock always seems depleted, and it heavily caters to the surrounding senior citizen communities. There are lots of clothes your grandma will love, but you… not so much.
Do yourself a favor, and patronize another location.

This is just for the shoe department. Worst service in the history of mankind! Slow slow slow slow! Literally sat there with a shoe waiting for some help, my wife was returning a pair of shoes. They had 2 people in the shoe department working, and both were on the register with huge lines. I sat there for a half an hour and never did have anyone help me, so finally when my wife finished her return we just left. I don’t blame the employees, there is only so much they can do, you’d think Macy’s would have had more people working, it was just a couple days after Christmas.

I placed a Christmas order online and called two days later to confirm.
Got routed to a Philippines call center where a rude agent was uncooperative and hung up on me.
Order never arrived, despite having paid for the product and receiving confirmation email.

My friend Ashley and I were in the intimates and kids department. Gerald, the men’s department supervisor, provided the most outstanding customer service. He was very friendly and recognized us right away, and he is very knowledgeable and had a good conversation with us while ringing up our purchase.

These stars are for this one lady named Hedyeh who helped me in the jewelry department yesterday. I went in looking for an ID bracelet for my little nephew and asked a lady behind the counter weather or not they had something like that. The lady swiftly told me «no» as to not wanting to get interrupted with what she was doing. At that same time, this young girl quickly came forward and said we actually do have one and proceeded to show me what they had and gave me detailed information on it. She also gave me detailed information on where I can go to have it engraved. She was friendly, helpful and very honest and sincere.

Recently my wife and I experienced some of the worst customer service from two of your staff on October 24, 2015 at the Laguna Hills mall.
On October 9, 2015 my wife purchased me a ring from Macy’s in the Lakewood Center Mall in Southern California (5 minutes from our home) to celebrate my birthday (October 10, 1980). She purchased a $ 360 ring in value and was able to get it for $ 128.52 (before taxes). The ring was perfect I loved it, however the ring was slightly too big. On October 23, 2015 my wife and I went back to Macy’s in Lakewood Ca, to see if we could get a smaller size, however the size I needed which was a 9 ½ was not available. The staff searched to see if the ring was available in other stores but no luck. They even searched the Macy’
but still no success. The staff in your Lakewood location were awesome and tried their hardest to help us but they were unsuccessful. We were able to return the ring with no problem.
My 5-​year-​old autistic son plays for Lakewood City Football Team and his last game was scheduled on October 24, 201,5 in Rancho Santa Margarita, which is about an hour away from where we live so we decided to make it a mini vacation and stay in the city where the game was to be held. My wife, 7-​year-​old son, 5-​year-​old son, 3-​year-​old son and I all drove to Rancho to stay at a local hotel in the area. That morning of the game we decided to go out and enjoy the city and see what it had to offer. We drove to the cities local pumpkin patch in the parking lot of the Laguna Hills Mall. Shortly following we decided to get something to eat, as we were looking for a place to eat my 5-​year-​old son Jordan had to use the restroom, so we all ran to Macy’s and went to the restroom. While I took the boys, my wife decided to look around the jewelry section to see if they had the ring, to our surprise they did and not only was it the same ring, but it was in the size I needed, we were ecstatic. Sales person Camille Van Vilet was preparing the ring and she told my wife that the ring was going to be $ 191 (50% sale), my wife then asked her if they would honor our previous price which was $ 63 less. My wife explained the story and had the receipt to show, being that we returned the ring the day before. Camille did not seem interested in helping with the price adjustment, so my wife asked to speak to a manager. Viorica Bila (manager) was abrupt and initially said to my wife, «Didn’t I help you and your daughter before?» My wife, stunned by the question said «No, I don’t have a daughter and neither do we live around here.» She said, «Well there’s nothing I can do for you.» My wife walked away hurt and in tears because she didn’t understand why they were so rude and couldn’t help. I then went to Camille and asked for Macy’s customer service number, she began to read off the numbers but in a rude manner, «1 877 2655», I said, «Ma’am I think I’m missing numbers,» she reads off the number again «1 877 2655,» Viorica says, «Yes Camille you’re missing numbers,» Camille reads again, «1 800 877 2655,» with such a nasty attitude, I couldn’t believe it.
Shortly after that ordeal I called the Macy’s Customer Service line and stayed on the phone for 37 minutes with a rep who couldn’t assist me. She attempted to transfer me to her Supervisor which rang about 3 or 4 times and hung up. I then called again and this call lasted for 45 minutes, 7 minutes of that call was me repeating myself after which I pleaded for an American rep., who greeted me, heard me, understood and verbally said I don’t see why the store couldn’t honor your request. The American rep fixed my problem by getting me a better ring because she could not find the one I had previously owned but she honored our previous price, she (I wish I had her name) was awesome!!! However, my wife and I could not understand why the two sales rep in the Laguna location were so rigid. I truly believe that if I were white being that Laguna Hills caters to predominantly Caucasians we would have had a different outcome. I certainly hope that this was not the issue but I can’t help but feel discriminated. One thing is for certain we will never visit that particular store again.

Elaine from Bare minerals was amazing! She was so friendly and knew her makeup. What a great experience! She answered all of my questions and taught me more about the new products. Thank you so much for everything Elaine! You are truly the best!

I frequent this Macy’s often and I think I have had enough with their awful service. Every time I go in and buy an item I get attitude from the cashiers. They all are demeaning and rude. Yesterday I went to return an item and bought well over $ 100 worth of merchandise after the return. I was on the 2^nd level buying a dress for a funeral… After I made my purchase I handed the cashier a dress that was given to my daughter but was to big. Asked to return so I can go upstairs and look for another size. The lady then says «why don’t you take this upstairs? Well you’re here now I’ll just do it». Why would I go upstairs and do it when you’re already doing another transaction for me? She then returns the amount to my
Aunts card. in all my years of shopping at Macy’s I have never had a credit applied with out a physical card in my hand. I said to her «why would you just automatically return the money to her card and not issue a gift card?». Well you never said you wanted the money. I clearly just had this conversation with you about going upstairs. She then threw an attitude and said «fine I’ll just void it and start over!»…
Look I don’t like giving bad reviews… I like to be fair but come on. Every time I shop there I have an issue. Everything is a mess, disorganized, rude staff, and slow cashiers. I have no clue how this Macy’s has stayed open!
I will now be going to the spectrum Macy’s. Not that it is any more organized!!!

I was amazed by the level of service I received at this establishment I had three different departments help me make three different purchases with my gift card that I received over the weekend for my birthday. If I ever need something that they carry I won’t hesitate coming to this location. Thank you Macy’s.

PLEASE DO NOT BUY LARGE ITEMS AND NEVER GET THEIR WARRANTEE.
I bought a mattress that cost over $ 3,000.00 about 5 years ago. It had a 10 year warrantee. The mattress has bulged on the sides and is collapsing. The only person who slept in this bed was my skinny 21 year old son. It was never abused but it literally falling apart — seriously — the sides of the mattress on both sides are collapsing by 2 to 4 inches!
Today — I learned that MACY is declining my request for a warrantee replacement because they said — «The bulging came from someone sitting on the side of the bed». This is unbelievable and it is a very open and defiant attempt to not live up to their warrantee.
If you buy anything more than shorts at Macys, you are throwing your money away. They will never live up to their warrantees and they will not stand by the quality of their goods.

I was shopping at the shoe department and was impressed by Octave’s assistance. He helped me find the right shoe size online and since it wasn’t available at the store, I had to get it shipped. I was not ready to pay $ 9.95 for shipping (totally ridiculous, right?) and was skeptical of making the purchase. He in the spirit of the holidays waived off the shipping and ordered my desired shoe.
Really felt good shopping here and assisted by Octave.

Review for the gentleman in the shoe department. He was very quick at finding what I needed. I left my shopping for a special event until the last minute and just couldn’t leave without a pair of Report’s wedge heel on clearance for 50% off.
At the end of my trip he was left to cover all the customers on the sales floor as well as the long checkout line and was very gracious at letting other people know and thanking them for waiting in line. Everyone was happy to wait. You could tell he was processing a million things at once in his head but he never became rude. He kept it professional and very nice.
I know they work on commission here, so kudos to him for managing a group of women and their shoes!
He also gave me a coupon for the Super Shoe event without me having to ask :)