Marshall’s Dept Store

If there were zero stars that would be my rating.
They sold me a defective New Balance jacket with a zipper that comes apart. There was one on the rack with the same problem. My dumb for buying it. It would appear they were a bunch of bad seconds.
The well rehearsed arrogant store manager wouldn’t take it back because I didn’t have the tag although there were plenty of them on the rack.
Told me it was «well use» because there was white dog hair on the black jacket when in fact it was hardly ever worn. That my purchase was in question because I didn’t bring in the receipt, implying that I was lying or stealing.
I’m totally disgusted with their hotty arrogance and their draconian stone age return policy.
No-​one treats their customers that way. Avoid them.

Just as the other reviewers commented this store is not well organized, there are racks of broken items, things out of place and it’s not very clean. most discouraging is their lack of policy rules within eye shot of customers checking out. Make sure you know you can’t get a refund. Otherwise, I’m a fan.

It’s alright here. I always come in after I’m done working. It caters to older, more mature woman (and man). I feel like I come here at least once a week but never end up buying anything. Also, associates are hard to grab if you need help.

LOVE MARSHALL’S…HATED THIS ONE!
I rarely post on Unilocal but felt I had to on this one!
I had an inexpensive but cute shirt to return… never worn… tags on… receipt in hand. The fabric was very flimsy/​silk like. not like a cotton shirt with structure. I took it out of the bag (it happened to be inside out and I didn’t even notice) and Maggie turns it so the right side is out and says «If you ever return anything here you have to have the right side out!» I had been talking to my daughter so I said «what»? Maggie «you must have the right side out or we will not take it back!» I said «you are kidding right?» Maggie «No». I felt like I was trying to return a stained worn prom dress without the tags or receipt! I was furious and demanded a manager. The manager was standing there and said «I’m on break» and walked away. The employee at the next register was laughing until I said «that is fine just give me your district managers phone number because I don’t need a store manager!» Wow, the manager all of a sudden came back up… not on break now are you sweetie… the employee next to us wasn’t laughing but Maggie still sat there with a smug look on her face. Clearly this store (most Marshall’s that I am in are professional) needs to address their customer service policy along with their employee attitudes. I am still so mad that I think I will ask another Marshall’s for the district managers phone number!!!

This store is like the recent boots commercial, they have a great selection. I have been looking for ankle boots everywhere and I found them here for a great price also leather. Love this store, the fitting rooms are clean not like most discount stores. Staff is friendly and they do have great designer items for bargain process.

The store is dirty, just as the other reviewers have said. But there is something worse happening in this Marshall’s — as soon as you walk through the door, you can smell pee. The restrooms are next to the entrance, and the odor is noticeable! Call the plumber, please!

Why all the bad reviews? I loved my experience at this Marshall’s, they have a fantastic home goods selection and carried the hand towels that were out of stock at my local Home Goods store. Great pillow selection too and home accessories! I didn’t have time to clothes shop but an adorable fuschia infinity scarf caught my eye on the way out and I had to get back in line just to buy it. The guy working checkout was funny, friendly and more than happy to help even though I was returning some merchandise without a receipt. They can sometimes be jerks about this at other stores but didn’t have that issue at this location. I’m very satisfied!

My wife & I had similar RUDE service experiences on separate dates in the same week. We’ve shopped @Marshall“s from Hun Bch to La Jolla & this one is dingy not well lit with dirty bathrooms. In addition service people have an combative, bossy edge. San Juan Cap sote trumps the Lag hills store in every way ! ! !

The worst customer service that I ever seen as Huge Department store .I. purchased a shirt for my wife which had stain on it and was not perfectly her size so as soon as I returned they page the manager to come up with non sense excuse very unprofessionally to show me the exit! The same day in Irvine Location close to Culver with no question ask they provide me great customer service .Don’t go to this Location.

I like the TJ Maxx in Aliso Viejo better. This Marshall’s location is kinda run down with less selection.

I’m with LI, this is the worst experience I have ever had at a marshalls. Staff are incredibly rude. Store is dirty and dated. Merchandise is a mess. Never again.

Okay, I went to this location last night, the store is kind of under lit… kind of dark, which can make the place look a little dingy. I had to return a pair of jeans and the nice older lady was very friendly and helpful. I had read the reviews prior to entering this store and was worried.
I had missed the return date by two days. I was friendly as she was, and asked if there was anything she could do to put it back on my card, she asked for permission and was nice enough to do it this one time. I told her I would probably end up buying something, but wasn’t sure, which was the only reason I was asking. She was very accommodating and like I said very friendly, and I appreciated her doing that for me.
The selection is pretty good, a lot of the styles aren’t really my taste, but I was able to find a nice blouse, and some beautiful summer sandals from there that I ended up purchasing.
I won’t lie, I thought it was weird that an employee at a clothing store was wearing shorts and a tight tank top with running shoes… thought maybe at first it was a customer, until I seen her talking in her ear bud while putting up a display.
Personally, coming from retail, I felt it was a little inappropriate to wear. But that’s just me.

I don’t usually go to this store and after this experience, it was so bad that I just have to post my experience.
I came in to return items a few days after new year and was informed that I could only get a store credit for the items since I had tossed my original gift card. I kept pleading if there was any other way since I don’t often go to this store but the cashier explained that it was their store policy. I was then made to wait for a manager to approve the return. After a long wait I finally asked who it was and surprisingly it is the older woman next to us that instead of helping me would take more customers buying items. I finally lost my patience and had to ask her to help me first since I’ve been waiting for a long time and was only waiting for her. Oh, my goodness these people have to clue how to treat their customers properly! While waiting, I even had to hear the cashier helping me this comment «That everyone should work for retail sometime in their lifetime» after an upset customer a few feet away was also complaining how he was being treated.
Bottom line: AVOID this STORE at all cost unless you like being treated like dirt.

Good store, not to crowded. Everything is pretty neat and clean there.

Been here once before…
Its pretty great. Found Cute Clothing for work as well as the intimates.
Never hesitate to check out a Marshalls or a TJ Maxx before heading to a Mall. Happy Shopping

Hard call here but I’m going with 2 stars. As others have stated it is a ugly and dirty store, filled with too many people, and for the most part, items are old, dated, never were in style, never were in a department store, etc.
They have a particularly large shoe department filled with shoes that never saw the light of day at any «designer» portion of Macy’s or Nordstroms. Kenneth Cole Reaction (the cheap one) flip flop for $ 20. Seriously $ 20 for flip flops? Designer purses are nowhere to be found. If you find any item of clothing that is stylish, there is one size of it and it is two or more seasons old.
This store reminds me of a place where people who are really bad with their money go and buy useless crap that they don’t need. The staff is unfriendly and clearly doesn’t want to be working there… I don’t blame them.
The only reason it gets 2 stars is I did find a KitchenAid can opener for $ 7.99, instead of the normal $ 10.99 that other places charge. Oh, there were about 3 of them, tucked in behind a bunch of kitchen crap.

Chances are, there’s something in here calling your name. And it’s calling especially loudly here in comparison to other stores simply because of its price tag, which has been sharply reduced from its original retail markup.
You can find great quality shoes here. They’re inexpensive, but won’t fall apart after a couple of months like the cheap shoes at some mall shops. I won’t be mean and mention those shops, by the way…
Oh, and if your looking for a sweater or a pair of jeans, you’re in luck. Both of these items can be found on the cheap here. I’ve bought pairs of jeans here for $ 15 – 20. They also carry a ton of sweatshirts that carry major department store labels, to boot. This place isn’t the type of bargain shop that requires you to spend half a day looking for a diamond in the rough. It’s pretty easy to find something exceptionally stylish at a «wow» price.
This is also a well-​kept secret for GIFTS. SERIOUSLY. Instead of going to some high-​end body product shop, find a fancy tub of body butter or set of scented liquid hand soaps here. Looking for a practical present? I’ve seen sometimes the weirdest, but often the cutest and most unique home and kitchen tools and gadgets at Marshall’s. Don’t worry, there’s also stuff for men here that would make great gifts.

So not for me.
I am all for a great sale but come on.
The store is DIRTY, cramped and over populated with people.
I stayed in for a few minutes but got so overwhelmed.
The store reminded me of high school seniors bedroom. Clothes everywhere and DIRTY!

Great selection today. I love the shoe department :)

I never find anything good in menswear at Marshall’s. I could copy paste the first sentence of this review to just about every Marshall’s I’ve been to (but I wouldn’t, because I just don’t Unilocal like that). Why do I keep coming back? Who knows? It’s generally not of my own accord. But I do try… I do try to find good stuff here. Maybe some day…