Performance Bicycle

Worst experience ever. Usually by my gear and bikes from pure rides but thought of trying a new place. After purchasing a bike two weeks ago, I called this week to follow up on my purchase and check on status. The two times I called they gave me the run around. One day they told me it was on back order, the other day they said it was there but just needed to be assembled. When I called yesterday they said they still haven’t received the bike. When I walked into the store a few minutes after my phone call they said: Oh! We just found your bike. It just needs to be assembled. When I decided to return my purchase they did not even apologize. They have no customer service ethics, and I now know not to come here.

Was having trouble with a used road bike I just purchased and the staff here was amazing at answering my questions. The service area was slammed with tons of customers, but I only had to wait a few minutes before someone from the regular store area came over and helped me fill my tire with air. They didn’t charge me or act like I was of any lesser importance even though I hadn’t bought anything. I ended up buying extra tubes and a great floor pump that was on sale (for 50% off!).
Great service, great prices. I’ll absolutely be a customer for a long time to come.

These guys were awesome. You know when you meet someone who is so passionate about their job that they make you excited? That was both Troy whom I worked with as well as the other gentlemen who helped me pick out a bike. Not pushy, let me try multiple selections… overall great experience.

Pretty satisfied buying my mountain bike here. They had the right size boxed and built it and adjusted it in a few hours. Got a good deal here and staff was knowledgeable and helpful.

My coworker and her husband bought their bikes here and recommended that we check out the shop because they were very happy with their purchases. My other half was the one that checked out the shop first and bought his mountain bike from Performance a couple months back. He must have spent a couple of hours at the shop and asked all kinds of questions. Dave was very patient answering all his questions.
Fastforward to last week, we stopped by to get a bike for me. My search for a bike was relatively quicker than the other half because i had already checked out a couple bikes during a previous visit when he needed to pick up some accessories. I also ended up with a mountain bike with a few gears that i probably don’t need at this moment but will be needing later.
While waiting for the transaction completed, i noticed a flyer of weekly group ride on Saturday. This group ride is for all three different levels, beginner, intermediate, and advanced. We showed up on Saturday, met some of the most wonderful friendly riders/​members. Their kindness, enthusiasm, and willingness to help newbies like me made me felt totally at ease and already wanting to come back for the weekly group ride. The leads for this past Saturday group ride were Tim and Dennis who were very helpful with not just checking us in but also helping with air pressure and making sure we know all the basic rules. Due to a last minute minor issue with brake calibration, we did not get a chance to ride with the group but we were able to follow Terrence’s very details oriented instruction and went on our own for a good hour.
All in all, we’ve had excellent experience at Performance. What i really like about this place is the no pressure approach. Upon entering the store, we were greeted and asked if we needed help but did not feel the sale pressure. During my three visits to Performance, I’ve received exceptional service and help. Kudos to Dave, Ron, Tim, Dennis, Terrence, Harold, Jeff (the spin doctor), and other staff member that i may have missed the names.
Oh. one more thing, if you purchase your bike here, you get lifetime maintenance on the bike.

So let me start off by writing that I have never taken up cycling as a recreational sport and I’m well into my 50’s. I love to walk… and in doing so one weekend with my husband (a cyclist about 20 yrs ago) on one of our beautiful SoCal beaches, we noticed lots of cyclists and thought, hmmm how fun. We stopped at Performance Bicycles on the way back from the beach and met Harold, who showed us some bikes. I wasn’t too keen yet on getting one because… well…I didn’t think I could seriously ride past my neighborhood street!
There was never any pressure from Harold or the guys at this store! I felt like a dork trying out several bikes, but I really wanted to find one that was comfortable for me. And there she was… a 21-​sp Diamondback Serene Classic… a «comfort» bike and they’re not kidding. I loved the feel of it and knew it would not sit and rot in the garage. I was so excited to ride it. And yes, my husband purchased one for himself too… a 16-​sp Breezy Uptown model. His and Hers bikes.
One week after purchase, we joined the store’s group ride on Saturday morning. Met Tim, Denise and of course Harold was there too to lead the group through the Aliso Creek bike trail. What a fun ride this was, and these guys were so encouraging! My husband enjoyed it too and we plan to do it again! For someone who’s never ridden before, I was challenged but not to the point of exhaustion because Denise rode with me while encouraging and keeping an eye that I wasn’t pushed too hard. It was a 2-​hour ride and I felt like I really accomplished something and had fun doing it!
Harold, Tim and Denise were the best trainers and guides. I know they’re very experienced, but they never made us felt like we were slowing the group down (we were last) or that we couldn’t do it. Through their encouragement, my husband and I and discovered a new activity that we can enjoy together while staying fit at the same time. Thanks, Performance Bikes… and kudos to Tim, Denise and Harold!

I called about a Schwinn Beach Cruiser and Dave was very helpful over the phone. Even though they did not have the bike that I was looking for in stock he still took his time to look at other locations and found me the bike at one of their other stores and gave me the phone number. I really appreciate his customer service and kindness to someone that did not purchase a bike at his store.

I don’t normally write reviews, but I wanted to say that Dave was incredibly helpful and assisted me in picking out an indoor trainer. He took the time to explain to me the pros and cons of each machine and let me sample 3 different units. He was very knowledgeable about the product, could share his personal experience, and helped me find the right one for my needs and budget.
Thank you Dave for being so nice and helpful!
–Jonathan

Excellent customer service on the sales side of this shop. Dave went above and beyond in explaining my daughters options (she’s 4, btw). He was honest and open about what they have and what they could order. Once I was ready to buy, he handed me over to Harold for the actual purchase. Harold only added to my excellent buying experience. He talked to my kiddos about bike riding, had asked me about my own experience, he covered the warranty – these two were all around awesome. This place loses one star for the store manager. He seemed like he didn’t want to be there and less than impressed that I wanted to give his amazing staff the recognition they deserve. I suggest checking it out. I will be buying my next road bike from these guys!

Harold was knowledgeable and low pressure. I’m not ready to «pull the trigger» on my purchase yet, but customer service matters. I will come back to PB

I love this shop (all locations) and I can’t say enough nice things about Harold, one of the salespeople at the Laguna location. I came in an hour before close looking for a road bike and he greeted me, helped me pick out a couple of bikes to try out, fitted the bike saddle for me (and when the stock one didn’t work, he got another from the back with a shorter stem), and waited patiently for me to try them out. He even talked shop with my brother and husband while they waited for me to bike around the parking lot, and made all of our experiences great. I was there about 10 minutes past closing but Harold and the staff there made me feel welcome. It was also a no-​pressure sales experience, which I really appreciate. Thanks, Performance!

Very good customer service. They’ll spend whatever time is needed to articulate explanations and details about there products and services.
The week-​end rides are good to get beginners used to riding in a group and they are «no drop», meaning they’ll take care of you if you have a flat or other problem. They’ll actual arrange someone to pick you up if you have a problem that cannot be fixed on the road.
The group leaders are all friendly and engaging. Particularly Timothy Yee takes the time to email you pictures and makes everyone feel like an important part of the group. They also occasionally make pancakes when you finish the ride as an extra bonus.
Given that they have the best pricing on general items and a 10% credit if you are a «team member» it’s hard to beat them competitively.

Needed to get a rear dérailleur cable installed last minute before heading to LA early the next morning. Called the shop about 45 minutes before closing time and explained my dilemma. Tanner had me up and ready to roll in no time. Thanks Tanner! You da man!

It’s interesting. I ride with the likes of Joe and Tim every Saturday for the group Road rides, and Ron on Sundays for the group Mountain rides, and yet have not taken the time to post about anything regarding the shop… until now.
Performance Bicycle Laguna Hills is the first time I got to experience a bicycle purchase outside of a «big box» department store. Under great advice from Joe, I purchased a cyclocross type bicycle (2014 Charge Zester City) for commuting and general enjoyment. It is essentially a flat bar road bike with cyclocross gearing. I had a significant gearing disadvantage riding that at higher speeds, such that I thought I had became slow. I wasn’t afraid of that, however, since the group rides were «no drop». I stayed back with Joe and got to know him better. I also got to meet Dennis riding near the back, as they often opted to sweep the group. Moving forward, I was so satisfied with my purchase that I decided to get a carbon road bike. Dave was instrumental in fitting me up with an awesome Fuji Transonic 2.5 for that. I wasn’t too familiar about the significant differences in gearing, but I found myself suddenly springing to the front of the group, seemingly overnight. I then got to meet some excellent people who «lead» the group rides, including Kevin, and Andy (the manager). Jeff was always there to help me with my mechanical concerns after the group rides, especially when it came to adjusting derailleurs. Their commitment and concern for me as a customer lead me to really enjoy bicycling — so much so, that I had found that I put on almost 4,000 miles in only six months. In short order, I had become a serious rider because of the wonderful staff at this shop. Bicycling is now my favourite recreation.
Recently, mountain bike rides started back up on Sundays, where I meet with Ron and Dennis, to really enjoy some of the best trails Orange County have to offer. Ron has been instrumental at pointing out so many things about the trails, including the history of them, and his experiences with them. He even pointed out once a man on the ground taking photos — that happened to coincidentally be Harold, another very caring employee from this shop! He has given me great advice on manoeuvrability and mitigation of trail obstacles. Mountain bicycling is relatively new to me in the context of terrain — I most recently lived in the Midwest, which has anything but mountains.
Because of the fine staff here, I have gone from one department store bicycle to a garage full of fun toys. I have never felt pressured at any time to purchase anything. I keep coming back because I want to. This is a really great place to get a great bike at a great price.

Tanner was able to put my whole bike together, and recommended great store brand headlight, brake light, seat post, and grip tape to finish my project. Dude knows a lot about bikes obviously and was very detailed when answering my questions, which is what I like. Also, his beard is good.
AAA+ two thumbs up, would go back

Just a quick shout out to the team at Performance Bicycle. Very helpful and knowledgeable. I enjoy the Saturday Rides led by Tim Yee and Denise Boelts — keep it up!

Harold and the staff were very helpful with me obtaining my brand-​new road bike shorts thanks a lot guys!

We just recently started going to performance
Bicycles. We had a great experience buying my husband a road bike. Kevin, knew exactly what my husband was looking for and we bought it !! He took it for a 30 mile ride and said the bike was perfect ! Thank you for the great service!

I finally got sucked into the cycle phenomenon. Took me long enough! I’m so glad that I went to Performance Bicycle to find everything I needed to get started. The staff was extremely knowledgeable. I received answers to all of my questions through Tim, the store manager. He really helped me understand the different variety of bikes, what to expect as I actually begin to cycle. I admit that I came in feeling overwhelmed, but him and his staff were so friendly and able to help me through the process. They have a wide selection of bikes and gear. Even for me (tiny little 5’1″ girl), had several options from their floor selection. I didn’t even need to go to another bike shop. I was certain that I wanted exactly what I found.
Thanks Performance Bicycle!

Great selection of bikes and equipment. My wife and kids have been buying their bikes from Performance for many years now. (I still have my old bike from prior, but did have it serviced and upgraded by Performance)
They do not carry «cheap» bikes, just quality bikes. It is worth the money. They also have a kids program giving the next bike purchase a discount of 15% for the 2^nd and 3^rd bike as your kids grow. Their service is impeccable and friendly. They are not pushy.
Prices are good for quality products. You can shop around but I assure you will end up right back to them.