Public Storage

Our storage unit has been robbed! Our belongings, have been stolen! What’s interesting is the items that were stolen are large and it’s hard to haul them in a truck unnoticed! Investigators said video footage is kept for only three or so weeks! There were no signs of a break in and the lock we used was the lock provided to us by Public storage! I have strong reason to believe our storage was robbed by the owners of the storage or their employees! We were robbed by someone who knew exactly what they were doing! I still have hope investigators will find something that will lead to who robbed us! Whoever did this, while they might escape the law, will not escape KARMA!

This is my second time renting here. I use this service when I’m moving. A and Miguel made the experience efficient and fun. They asked all the right questions to make sure I had everything I needed — the right size storage space and all the right supplies. The unit is clean and convenient. Highly recommend!

I had the easiest move with Public Storage. Ashley helped me and was very informative and professional. Thank you for a great service

Don’t rent from this place. Pay the couple extra dollars and go elsewhere. I was on the second floor and the roof leaks when it rains and building is infested with termites so don’t expect your stuff to stay clean. I spoke to the lady about these issues in the office and nothing was ever done.
They also raised rent without giving any notice during my time here. When I moved out I gave notice online and called the office before vacating since I moved out after office hours, but they continue to charge rent saying they had no record of either.
On Unilocal this is lowest rated storage in the area and it’s really the truth.

Horrible customer service and once one cuss word slipped was more than enough to make the excuse of not wanting to talk to me anymore. I signed up in May and had asked for a military discount, manager at the time told me and my wife that they do not give out that sort of discount but to keep in mind that if I move out before the 1^st I can be compensated the amount of days I wasn’t there. Once approached about the subject they refused, stated their policy over and over again instead of compromising. All they want is your money after that you’re nothing but a number to them. Then they tried telling me I didn’t give a notice of moving out I told them I called and told me to just move out before the next billing cycle… Trying to snatch any wrong move and put the matter back on me. The current manager called me and as I stated above I got furious that I stayed based on a lie and she didn’t care and hung up on me. I highly advise not to deal with them for they’ll tell you one thing and months maybe years later say another.

My experience with Public Storage was really great. The location is super easy to find, never too busy, clean and the customer service just couldn’t be beat. Always courteous and helpful! Hope I don’t have to store all my junk again, but if I do, I’m going back here!

Great experience at this location. I called around and this was my second location I went to. They were very attentive and helpful when I was choosing a unit. This was my first time renting a storage unit and A was very informative and helpful. He showed me all the different storage units that were available and very honest with the prices and quality. I would definitely recommend this location for great prices and customer service. Ingi also was very helpful. At the end of my tour A recommended moving tools that would make my storing experience easier. They definitely help with reducing stress during my move.

Terrific customer service, great storage unit — was given my choice of available units and the price was better than the local competition at the time of move-​in. My stuff was protected, safe and the facility was always clean. Super easy to get to as well!
I just moved out and zero issues. Thanks for taking care of my things!

Check around, ask questions, bring your own carts or dollys. Don’t expect helpfulness from this company. Go somewhere else.
The only redeeming factors of this facility is they are in a convenient location, and Ingi TRIES to give good customer service. Unfortunately she has no authority or power to do anything to actually help.
Bait and switch? We asked for a unit with elevator access (as apparently there are 2^nd floor units in buildings with ONLY stairs — what are they storing, boxes of air) Got a price from the call center — who assured us that there was elevator access. Got to the facility and was told that it would be $ 6 per month more for a unit that had elevator access. Not happy, but easier than starting over somewhere else.
Knew about the admin fee and the special lock needed (another purchase) … Like the other Unilocaler said — check and see if your homeowners insurance covers you or you will have to buy insurance at the facility.
And as to move in … they will tell you there are carts available — when they aren’t either in use (or recently stolen by other renters) there are a total of two for this facility of hundreds of units. Seriously? Just tell me to bring my own dolly or cart and you’ll avoid pissing off customers.
I think I could have handled some of this inconvenience if there were ANY sense of caring on the part of the company.
The district manager, Lizanne, was even less helpful. Absolute ZERO sense of customer service. I explained about our frustrations, «all I can do is apologize. maybe the call center person was new.» Seriously? I get to pay an additional $ 6 /​month for your poor training? Any professional company would have honored the price quote. I get that the agent (Ingi) at the facility doesn’t have the authority to do that (although empowering employees to give good customer service seems to work in other successful companies), but I would think the district manager would have the professionalism to stand by her company and not make excuses for their errors.
. And as to the carts — «oh, we can’t control if someone steals them or locks them in their own unit to prevent others from using them.» Really? «We used to lock them up, but customers complained that they weren’t accessible after office hours.» Good move. Now they aren’t available AT ANY TIME. I really don’t want to hear you justify that 2 carts total in a facility that size is acceptable. And that you have a problem with people stealing them. Did you just open your doors yesterday? I’m sure cart theft is an industry-​wide problem with solutions in place. Too bad you are content with poor service and poorly trained workers.

Good service from Ingi.
Nice units. Fair/​competitive prices.
Check to see if your homeowners insurance covers the mandatory property insurance required, or you have to buy theirs for $ 11 per month.
Read the fine print and the extra fees won’t be a surprise. The are not extravagant, and fairly routine for the industry.
We recommend them.

Staff is well organized, friendly and very helpful. Linda was very professional and not pushy at all like other storage facilities. Would definitely recommend.

All I can say is that renting at this location has been THE worst experience. The staff are extremely rude, unhelpful and unwilling to make things right when it’s their mistake. I rented a unit here for a year, during that time the unit my items were in leaked water and caused my mattress bed frame and pictures to have water damage and mold. This was all caused by their unit which is falling apart and rotting. They took no blame for their disgusting unit and refused to pay or help remove the mattress which had harmful mold in it caused by their unit. Their are cracks in the foundation which allow moisture and water into their units. If they were the least bit concerned or willing to help us this review would of not been written. We had insurance thank goodness so SOME of the damages were recovered but not everything. Every time I have called and asked for a manager I get no response. They are unwilling to take blame, I have had to take legal action to try and reclaim my money. Beware of renting here!!! The units are terrible

I’ve used this location twice already and they’re really professional and won’t try to hustle you like any other storage places, bushra and ingi are both nice and were able to help find the best storage for the price, so I would recommend this place anyone.

I liked it because of the location mostly, being just off the freeway. It was not spectacular… the lights in my hall way NEVER worked & when I inquired about it they said they were going to fix them, never did. It serve my purpose to store my stuff until I was able to move it. The people were great, just not impressed with the place itself. Trying to push those carts, the handle kept falling off, & the bumps in the asphalt were impossible to move anything without things falling off, I’m not a complainer, just telling it like it is. Thanks for the workout of pushing the carts up & down the hills.

I came here needing help with me jet skies, I had been to two other places prior and the customer service was so/​so. A and bushra were AMAZING. One of them helped me push the jet skies in!!! How nice is that. This is the place to go because of these two employees

Busha & Ingi are THE BEST~!!! They got me a great deal on my storage + upgraded me to a unit that has easy elevator access vs having to climb the stairs. I’ve used this facility before & they’ve always been clean, nice and professional. I HIGHLY RECOMMEND THEM~!!

Don’t believe the commercials or their website that says first month $ 1.00. There might be one 5×5(if not rented) somewhere in back and upper that they do for $ 1.00 so they think they have the right to advertise the $ 1.00 first month. Go somewhere else.

Weve had Multiple Units here. For many years. The prices are good. Customer service is excellent! Never had any issues here.