The Surgical Center At Saddleback

The Surgical Center At Saddleback billing department stinks.

I had outpatient surgery at Saddleback Surgery Center and it was AMAZING!
Everyone was very nice, thorough, efficient, and quite painless! LOL. I was scheduled for 7am and I was in and out by 9:30am. The nurses took such great care of me, along with the anesthesiologist and Dr James.
When I got home I had a nice thank you card from the surgical team. I have not had surgery since I was a kid. I of course hope to not have surgery anytime soon, however if and when I do have to have surgery, I will request my surgery be done here.
Thank you for caring about me!

I had surgery at The Surgical Center at Saddleback a couple of weeks ago. I was very nervous as it was my first major surgery. Upon arrival I was checked in by Sarah. She was wonderful!!! She calmed my nerves and answered all my questions in detail. She went out of her way to make me feel comfortable. I did not have to wait long before my nurse, Shannon came to get me. She was also great and made me feel very relaxed. I do not remember the name of my recovery nurse, but everyone I came in contact with was very comforting and pleasant. I would absolutely recommend this facility to anyone who would expect the best care possible. Thank you to all!

If you want to pay way more than you should for a surgery, this is the place for you. This center happens to be full of scam artists who want nothing more than to bleed you of your money. They think that because your insurance may not pay them what they want you should have to pick up the slack. I’ll never have surgery here ever again. Their billing office is rude and unhelpful and refuse to reason with you like normal human beings. I’m disgusted by everyone billing office that I have come in contact with. They also have pathetic payment plans and completely unreasonable. Good luck with these people. You are going to need it.

Had a great experience with the center. Courteous, professional staff. Explained everthing, got me prepped and got me through post-​op perfectly. Highly recommended. I had a very different experience than other reviewers.

My elderly father was scheduled for a toe amputation and we spent a week prior to the surgery with pre-​op appointments, getting clearance from his primary care, lab work, hematologist and the day BEFORE the surgery someone named Mercedes calls my father to go over pre-​admittance policies. She tells him that the anesthesiologist wants to go over a few things with him and they ask if he wants him to call me (his daughter)? I’m in meetings most of the day, but get two voice mails from Mercedes stating that the anesthesiologist needs to speak to me. I call 3 times and no matter which number I select, no one ever picks up the phone. I left a message at 3:30 for Mercedes, but no call back. Then, at 4:45, this surgical center calls his surgeon stating that they need clearance from his cardiologist! The surgeon’s nurse said that she is sure his office is now closed, and «why would someone wait until 4:45 to call requesting a letter from his cardiologist?» The nurse tried her best, but in the end, his surgery was cancelled until they can get another letter of clearance. It’s all about kicking the can down the road and trying to protect their center from a lawsuit. I spoke to Carrie, the Director of the Center who apologized and said they «would look into their policies.» Wow. How unprofessional. I’m now looking into other surgical centers to have this taken care of. They don’t deserve his insurance money. And, I plan to find out who the Board of Directors are and let them know how shoddy this business is run. My advice — go elsewhere!

I recently underwent outpatient surgery at this facility and had the best team of caring nurses I have ever encountered and I have had several surgery procedures in the past to use as a measurement. They were gentle, kind and considerate prior to the surgery and even better when I was in recovery and was in pain. I would recommend this facility.

I was fine with this surgery center until I was woken up after surgery by the rudest nurse! I had pleasant encounters with everyone (staff and nurses) before my procedure and the procedure itself went well. I was woken up by Kristi who barked at me to wake up from my anesthesia. She spoke so loudly and barked orders at me none of which I could hold on to seeing as I was just waking up. She abruptly put my pants on me and called for my husband to help me finish getting dressed. Even my husband noticed how rude, loud and abrupt she was and said that he thinks it’s because I was the last patient and they wanted to go home. I have had surgery at a surgery center before and NEVER had this type of barking at me.
I complained to the Manager 3 days after the surgery and she didn’t seem to care much. Request to have your surgery somewhere else is what I say. This place is a joke.

I had to cancel my surgery due to a total lack of patient\staff communication and complete lack of trust. The staff does not know what they are doing. shift responsibility and blame for errors and lack basic communication skills. I do not wish to trust my health and possibly my life to a group of individuals that can not even schedule a surgical procedure efficiently and chose not to communicate with the patient.
Is there less than 1 star?