Ultimate Audio Video Service

Five stars for exceptional professionalism. Should the need come up, I will definitely call Ben and Ultimate AV again,

Called and talked to Ben. He was honest and straight forward in telling me where to find a software update which could fix my problem. My TV has been at another shop for 2 weeks and they were not aware of a software update. I appreciate being sent in the right direction and not being taken advantage of. Thank you Ben.

Called to report lost sound on my 42″ TV. After just a moment of discussion, he told me it would cost about as much as a new TV to repair. He could have just charged me for the repair and I wouldn’t have known any different. Honest. I will use him when I need a real repair.

yeah im bitter… my 18 month old top of the line panasonic plasma died a few days ago. when i called panasonic they referred me to this place as a local authorized dealer. i didnt buy the extended warranty on my tv. i mean i had a the OG first gen Sony XBR LCD in 2005 and its lasted me this long without an inkling of a problem. and i probably put 100’s thousands of hours on that one playing playstation games, whereas my plasma i barely put any hours on. so i didnt think id need a warranty and i figured, «if my plasma dies in 5 years, ill just replace it».
anyway, so my plasma dies and i call these guys. the guy i talked to was ben and he set me up with an onsite appt for $ 70 first thing the following day. they give a 2 hour service visit window and he got to my place about 15 minutes before the window ended. ben was very knowledgeable and very helpful, answered all my hypothetical questions. he obliged with sending me my quote via email so i could send it to panasonic. anyway, panasonic agreed to meet me halfway and pay for half of the repair.
im gravely paranoide though now because i had bought a middle tier panasonic plasma for our bedroom last year without the extended warranty either. so now im thinking i probably should add it.
still waiting for ben to get the part and come back and replace it though. but so far, id definitely recommend this place.

Thanks Ben, after 8 years of viewing pleasure the old unit was dead, Ben broke news to us gently and hauled it off. He even helped move one from another room to replace the old one. Great service, fast response, and very affordable.

A day after my LCD TV went dark, I called UAVS after finding them with good reviews on Unilocal.I spoke with Mr. Ben Schneider who was courteous and patent with me as he walked me through diagnosing the TV over the phone. The funny thing is after he instructed me to turn it on there was nothing there but after a minute or two, the picture came on! I have no idea how. Neither did he.
But this writing is to give credit to Mr. Schneider who stayed with me on the phone and gave me suggestions and pointers. It only reflects his true professionalism and care for the bsiness. I highly recommend UAVS to anyone with video and audio related problems.

These guys go above and beyond.
I had a problem with my TV that he was able to fix over the phone and he did it for free! I will definitely call him again in the future to fix any issues I might have with my A/​V gear.

Review from our experience last month:
Our LCD Samsung (3−4yr old TV) wouldn’t turn on by remote, by manually pressing the button (button was lit though), nor by switching the outlet it was plugged into (originally plugged into surge protector-​so we knew it wasnt blown).
First thing I did was call Samsung to find out what «authorized center» I could bring it to so that the charges would be covered by warranty. They referred me to Central Electronics in Lake Forest (only shop w/​in 200miles authorized by Samsung-​ridiculous). I looked up this place on Unilocal and it had bad reviews. I wanted to give it a chance and called them to make an appt, but judging by the attitude the guy gave me, I had a feeling I shouldn’t risk it.
I then found Ultimate Audio Video a few listings below with good reviews.
So my husband took our TV in middle of the day, dropped it off and was informed that they would call either later that day or next day.
They called early the next day, gave us the reasonable quote ($ 10 for the capaciter part, and $ 60 – 65 for labour), and called us a few hrs later letting us know it was ready!
We’ve had the TV back now for over a month and everything is working as it should. Even though this repair wasn’t covered by my warranty due to where I took it, definitely worth it. It’s hard to find a place that will fix your TV w/​o either overcharging or BS-​ing you, and I’m very happy with this place. I highly recommend.

worst service ever. I never ever want to hear from of see any of these crooks

Had two NEC projectors and after contacting NEC they recommended me here. Seems like a new place cause still moving stuff in but did an awesome job. Inspecting fee was cheap and reasonable, repair time was quick and only had to pay the inspection fee at the end of it all. Any future issues with electronics at my office I will be coming back here :)

Panasonic suggested I use them when I my tv broke and I’m glad I went with them. Their service was excellent… I felt the technician was very honest and straight forward and even gave me great suggestions.
Angela, the lady who schedules the appointments and takes the calls, is extremely nice!!!
I’d definitely recommend them!

Bought an open box Panasonic DVD player on e-​bay. Had a load of hassle setting it up & couldn’t access some of the set-​up menus. I played one DVD and it worked, then could not get it to play any more DVD’s. I tried everything I could to fix it, including updating the firmware but it would not accept any discs. From Panasonic website I discovered there was this authorized Panasonic repair centre not far away. Called them and was very impressed with the lady I spoke to. Very professional, helpful and honest. After speaking to the tech, she gave me some ideas as to what might what be wrong & advised $ 30 to diagnose fault, maybe fix it too if no parts required but also advised was at my risk to try.
Took it in, got call back THE SAME DAY from the technician to advise it was fixed & ready to collect. Someone had hacked it & set it to region 2 so wouldn’t play DVD’s for region 1 (ie. USA). Now it works perfectly & set-​up with the TV was a breeze this time.
Highly recommended. They are an authorized repair centre for various other well known electrical brands too.

Awesome!
I called about my rear-​projection tv. The lamp went out on it, on Tuesday morning of this week. After calling Panasonic and diagnosing the problem via telephone, they referred me to Ultimate A/​V as an «authorized» service center.
The representative was totally professional and courteous. I knew that my part was under warranty, but I thought I would end up having to pay for labor. Fortunately, the rep was very knowledgeable about my product and he informed me that the labor was still covered as well. Better yet, they’d send a technician to my house, no extra cost. Sweet!
They agreed to order the part right away, and called me on Thursday morning (two days later) to let me know it had arrived. (The tech later mentioned that Panasonic is «the best» for getting parts out quickly.) They were able to make an appointment for the following day.
The office ended up calling me on that day (Friday) and let me know that the technician would be a little late, which he was. Meh, it happens, right? I was just happy that he was willing to come instead of making me wait until Monday. The tech (Robert, I think) was cool and chatted with us the whole time. My cat liked him too; she hides from everybody, but she wouldn’t leave him alone. Now that’s something, right? Anyway, he seemed to know exactly what he was doing, and he replaced the part as quickly as could be done. He helped me re-​plug the cables in the back, made sure it was all working (it was), and went on his merry way.
Not much else to say. They were all courteous and did exactly what they were supposed to do & more. Definitely a great first experience with this company. I’ll happily use them again if needed. Thanks!