US Storage Centers

Need storage? I just had to share this. The entire staff at US Storage Centers on Moulton in Laguna Hills is great, but DAISY is BEYOND AWESOME! She is wonderfully helpful, extremely patient and accommodating, and always more than pleasant to deal with. I have rented storage spaces a few times in the past and have NEVER run into this level of customer service! Plus, they’re much less expensive than anywhere in the area (50% off the first 2 months) AND they have a moving truck they let you use AT NO CHARGE when you move your things in. It doesn’t get any better than this. Trust me, don’t bother going anywhere else. I’m so grateful I found them and you will be too.

This storage facility is great. About 7 months ago, I brought my entire life and moved it into storage. When I did research, this location was the most affordable. When I went to the property to speak with someone about the unit itself, I was helped by Karen… Who was so awesome! She was so helpful and got me set up in such a great easy access unit right by the gate and right by the door. Their prices are probably the best around and can’t be beat. The facility is kept very clean. All in all I had a great experience storing my property here! I would def recommend this location.

HI There
It has been such a pleasant experience renting from you. Karin has made it a absolute pleasure. I continue to rent at your facility and have no intention on leaving anytime soon. The facility is very clean and manicured well at all times. Working with Karin and Kevin has been easy going and so far I have no complaints at all. I recommend your facility to all who are considering renting a storage unit.
Thank you
James Nassios
Unit #274

I have been using this Storage center for many years. Great people Karen the manager is very helpful & does a great job. I went in the other day since my lock was not working & Bryan the weekend manager assisted me in cutting off my lock & putting a much easier lock to use, so I could get back into my unit & add some items I have needed to put in my unit. Great place to keep your items.

Kevin that works in the office was a pleasure as well very knowledgable and professional, he made my day go very smooth. I greatly appreciate. Give them a call for your storage needs. Less expensive than all the other storage facilities we found. Kevin deserves employee of the year
Or very least sizable acknowledgement.

I’ve been impressed with the people and facility from the moment I walked in 8 months ago. Karin has always been pleasant to work with and the grounds are very clean. I would highly recommend them!

Karin and Marilyn are absolutely fantastic. I love renting here, and I would never consider moving. The customer service far exceeds any experience I’ve had with other storage facilities, and I am 100% satisfied. Thank you US Storage Centers!

Great service. Karen manager and her staff are all very helpful. I was able to get a storage and a moving truck with no hassle. I lost my key for my storage lock on the first week and they cut my lock off with no problem. And their great friendly service continues.

I received good customer service when I was arranging to rent and move in to the unit. However, that was all a sales effort to get me in the door and the good service stopped there. Once you are already in the unit they make it almost impossible to do anything including cancelling your contract. I was travelling abroad (the reason I rented the unit in the first place) and because of their strict, unflexible policies for moving out and presenting notification in person, I was forced to pay for an extra month of storage (not cheap after the initial promotional period ended). Even when I was back in the country they caused major inconveniences by their policy of having to drop off the cancellation form in their office instead of allowing email or fax. Not everyone has time during the day or gas money to spare to drive down to the office 10 days in advance of moving out. Any time I called the company and got the call center, the phone representatives were unhelpful.
UPDATE: Eventually the officer manager Karin was able to waive the requirement for having to drop off the move-​out form in person 10 days in advance, she cleared it over the phone saving me the inconvenience and hassle. However, once I finally did go and move out all of my stuff I realized that some of my items were stolen out of the unit :(We are not sure if somebody picked the lock or if somebody walked by and snatched them while a family member was inside with the door open, trying to retrieve an item from the far inner corners.
Based on all of that, I would say my overall experience with this place was not so good. The office manager helped me fill out the insurance claim form and file a police report for the missing items. However, if you do rent space here, just be very careful with security, avoid leaving valuable items in there, and if you run into any problems with customer service try to get in touch with the actual office manager who has authority to solve issues, not with the call center which seems to be useless at resolving issues.

I rented a storage unit today and was blown away by the excellent customer service. Marilyn & Karin at Moulton Facility were incredible. I mostly interacted with Marilyn and rented the unit because I am storing my aging mother’s things. My mother’s name is Marilyn. Marilyn (jBoth!) was, and/​are, compassionate, and efficient. They were watching me try to find my unit after Marilyn had already taken me there and given me a map but my mental state was such that I circled and all of a sudden there was Karin in the golf cart to lead me to my unit. Please give them both raise if you can or add a little something extra to thier xmas bonus.