Aussie Pet Mobile

The ONLY reason why I gave this place a star is because of Melissa. Read below. We adopted a 12yo Australian Shepherd/​Collie mix and momma 1 told us to give him a summer shave. So for convenience sake we had Aussie come to our home and wash him. Which was just fine. The gal, Melissa, was awesome with our boy. The second time Melissa came and I asked her to give him a summer shave. She said, «Oh, you don’t want to shave to much because of his breed.» I thank her and she did a great job. Very appropriate. Just recently I called again, set an appointment. They arrived early Sunday morning. My husband answered the door, handed our dog over and what we got back was a violated, embarrassed, humiliated dog that ran to the back yard in shame. I don’t know what happened in the van but the girl (a new groomer NOT Melissa) shaved our dog ALL THE WAY to his skin! I was horrified! On top of that it was a poor shave! So, I took photos of before and after, emailed to the owner. He phoned me. Insisted that it was a miscommunication with my husband (however, Melissa knew how to properly shave our breed, thats her job) and I specifically told the gal that I wanted the same shave as before (they make notes). We agreed that the owner and Melissa would come see for themselves. Melissa was horrified and agreed that not only was it an inappropriate shave for his breed but it was a really BAD shave to boot! He stood in my home looking at my pathetic dog and said, «well, I guess you aren’t happy so I will give you your money back.» (which I requested BTW) Then to just firm up my position I suggested they try to get him into the van. Very lovingly Melissa tried, but with haunches firmly planted in the grass, my dog was having nothing of it. The owner walked away. NO APOLOGY! I received the refund, less the tip, REALLY!!! And surprise, surprise, NO APOLOGY!!! I will never use them again. Not that I could anyway because my dog refuses to get into the van. DO NOT USE THIS AUSSIE DOG MOBILE. THE OWNER’S NAME IS OSCAR! If you do ALWAYS ASK FOR MELISSA!