Caesar’s Appliance Service

We stopped here to get some help with missing screws on my aunt’s refrigerator door handle. Caesare quickly found the screws we needed and put them in, no charge. Very helpful and would recommend them to anyone needing parts or repair!

Terrible customer service, responsiveness & scheduling. Filed a refrigerator repair request through my home warranty service policy, and they matched me up with this company. (Note to Fidelity — please drop these clowns).
1) Was told I would would get a callback within 1 business day… I did not hear from them for over a week.
2) Finally got a hold of somebody and scheduled an appointment for a week later (today) between 8−11am. So I took a day off so that I could be here for the repairs. At 11:15, I give them a call because nobody showed up. They operator tells me they f’d up and «scheduled me, but didn’t dispatch anybody.» Idiots.
3) Guy tells me he’ll check with his team to see if they can get somebody here since I took the day off. 3+ hours later, I still haven’t heard back, so I give them a call. Of course, they can’t get anybody here (woulda been kinda cool if they had called me to tell me though, huh?)
If you can actually get a repair tech in your home on your schedule, then who knows — maybe they’re great. But I found them too incompetent to even get to that point.

I was going to try them as they came recommended, but couldn’t get past the rude receptionist !!!

I went yesterday to order a small part for my stove. A young man Andrew helped me. After looking up the part he told me that their sources only showed 1 in stock and it would take 2 weeks to get it.
He told me that I might want to call GE direct to see if they had it in stock. He even gave me their phone number and the part number. I phoned them and ordered it right then.
You rarely see this kind of service any more. So grateful to Andrew for his help and will use Caesar’s again for sure!
Thank you!

Awesome customer service. Dave the repair guy was super friendly and nice– not creepy at all!! i would totally recommend Caesars to anyone! We needed our fridge fixed and they came out, did an estimate and then came back to repair. All in all awesome!

Took my dead microwave to them, they diagnosed it (fried component, thanks to someone running it with nothing inside), got the part in a couple of days (it was an unusual size). They called back exactly when they said it would be done and it was ready to go. Alex loaded it in my car and I was back home microwaving everything in sight in no time.
Works great! Thanks guys!

ALL MY NEIGHBORS LOVE CAESARS, AND NOW I CAN SEE WHY!
I now have my GO TO APPLIANCE REPAIR, thanks to Caesars. When an appliance «goes down», one’s immediate thought is: HOW much is it going to cost me?
Several neighbors told me to try Caesar’s, raved in fact about price and successful service, so what’s not to try? I called and was amazed to find that Kyle (I think that was his name) basically «triaged» the situation based upon what I said so that if I needed a part I might be able to save myself a return trip with an ordered part. Cool.
Tim came out — RIGHT on time — and with even with an advanced phone call to say he was on the way. We had a water line to our door water dispenser that was not dispensing water even though the ice cubes WERE being dispensed.
Tim fixed the problem after careful evaluation, and we did NOT even need a part! The charge was the basic service call and we SO appreciated his expertise and his explanation so that we can avoid this happening in the future.
THANKS TIM and CAESARS! You are our GO TO GUYS!

Showed up on time and in the window of time we were available. Diagnosed the problem quickly, and had a part ordered and installed before Thanksgiving as requested.
One of the only repair companies I called that would work on dishwashers, so I was happy the cost was fair (I knew the cost of the part beforehand). Guaranteed for a year, he gave us some tips on preventing hard water spots, and even had a sample for free. No complaints

This is our second time around using Caesar’s Appliance Service. Our service man both times has been Dave. We are very pleased with their service, and Dave is professional and knowledgeable. Dave was even nice enough to wait 10−15min for me as I was rushing to meet him!

They are the best appliance repair guys I have ever dealt with and I’m old.

Caesar’s has been around in the south coast area for years. Companies don’t stay in business for that long without being knowledgeable. Great for parts! And great prices. It’s a family run business and has kept many of my appliances running for years. If you have newer plastic China made appliances you’ll always be disappointed when repairs don’t last long. My washer and dryer are old but made in America and are mostly made with metal, they will last forever if I do some of the repairs and maintenance — yes maintenance.

Good experience when I needed to fix my fridge. I didn’t want to pay to have someone come out so I called and explained my issue, they helped me diagnose the problem over the phone. I pulled the motherboard. When I got down to the shop they even recommended a reconditioned unit at half the price. They even called me after I got home to follow up to see how the repair went.
Will be using again should I have a need.

Very poor follow up service. They come to collect the service charge and then disappear. Do not go to them.

I will never do business with these people.
We called them to repair our microwave oven. We even told them the trouble code that was being displayed.
Repairman shows up, and proceeds to call Whirlpool. Then he says they are taking too long on hold so we ask him to look at our washer that just broke also.
Now, we were told that it would be a $ 60 fee for a service call, but the repairman said nothing about any extra charge to look at another appliance until AFTER he got done looking at the washer.
First, it was going to be another $ 60 to look at the washer. Then it is explained that it costs $ 60 for the first appliance (which should have been the microwave) and $ 25 for the second (which should have been the washer). He insists on getting $ 60 on our credit card and my wife foolishly pays him.
This is mistake #1.
We decline the repair on the washer and he says he will come back. We’re already out $ 60.
We receive a phone call in a few days to reschedule another service appointment and we set it up. The person on the phone is specifically asked… «Will he repair the microwave and does he now know what is wrong?» and the answer is YES.
The repairman shows up, knows nothing about how to fix it and gets back on the phone with Whirlpool. After awhile he says it is a part in the door. Ok, how much? He can’t tell us. But he wants $ 60 again!
We say No and he leaves. A call to the office was made to tell them we will authorize ZERO charges to our credit card and do not bother to even show up again.
I cannot believe that we wasted time waiting for TWO service calls and we never even were quoted a price to fix our microwave!
Very poor quality of service, bordering on shady.
Buyer beware!

I had a problem with my kenmore washing machine called Caesar’s appliance and spoke with Alex. He told me how to fix it over the phone no cost, no money, free service, thank you Alex. what a pleasure it is to have a business like this in the area. Your the best.

These people are awesome. I recently had a problem with my dryer not heating. After going online and finding a bunch of conflicting situations, I went to this place and they told me exactly what was wrong and how to fix it. Then they sold me the part and now my dryer works perfect. I will never call a service person again before I check with these guys

Caesars appliance has done work for us a few times. I have been very happy with them, especially Tim, the repairman. Tim was great about not trying to over charge me, when my dryer broke. He is all about saving the home owner money and not trying to rack up the bill with unnecessary parts. Also one time my refrigerator wasn’t working great and was defrosting partially, the girl on the phone gave me suggestions, and that fixed the problem! They are about self-​service at home/​fix it yoursel if at all possible.-That is unheard of! The only issue I have with Caesar’s is they don’t fix all makes. :(and if you ever call to speak with your repairman, they don’t give them messages! That’s irritating and poor customer service…

I had a good experience getting my washer fixed with Caesar’s.
— I was able to make a next day Saturday appointment.
— Repairman was friendly, clean, and on-​time!
— The repair was completed that day for a reasonable cost.
What’s not to like? The repairman even took some extra time to look at our dryer and gave us tips on how to make it run better. I always feel good about repairing an appliance instead of buying new and if you get something prepared professionally then they are on the hook to make sure it works, worth it every time.

I wasn’t sure about them because of the other reviews, but my friend had used them twice and was very satisfied. I can gladly report they are very good! I called for a quote, Brenda was extremely helpful and gave me an accurate estimate within minutes. The They were able to send Tim out the same day, he fixed the problem promptly and was very friendly. For a dryer coil replacement and duct cleaning they charged a very reasonable $ 145. I definitely recommend them!
(By the way, when I called the Smith brothers and asked how much a coil repair and duct cleaning would be they wouldn’t provide an estimate without sending a tech out for $ 45).

These guys went out of their way for me. Both finding a part that other places claimed didn’t exist, and even helped me remove a broke spindle where my tools failed. Very helpful and friendly, saved me a bundle of money.
Andrew even held parts for me. Thanks guys!