Cox Solutions Store – Laguna Niguel

OMG — I think Cox is finally «getting it» … Eddie opened the door for me at 9:55 (5 minutes early) pleasantly introduced himself, asked how he could help, took our old modem and gave me a new modem in less than 1 minute — no cost — with no questions asked… very pleasant experience… unbelievable…good job!!!

The employee opened the door for me when he saw me coming w a bag full of dvr, wires, and modem. And he helped me right away and then opened the door for me again when i left. Ive never received such great service at a cable store. It was so oddly wonderful that i had to write a review.

I went in to swap out my 10 year old modem, and pick up a mini box for a new tv. Alex was really helpful in this simple transaction. Quick to get in and out in under 5 minutes.

Either shady business practices or really poor training. I ordered services through this store last November and was told one thing about the package, and then when the tech came out, they said I was misquoted the price and that I would be billed at a higher rate.
Then yesterday I went into the store again to add additional services and asked if there would be a installation cost or extra equipment — I was told no to both. I came to discover this evening that this was wrong information when I called tech support and that there was additional equipment and installation costs. To top it off, the sales rep from yesterday already added the service to my bill so now I am paying for services I do not receive, nor did he ever schedule a tech to come out.
When speaking to tech support it was also discovered that when I signed up for services in November, the sales rep created my PIN and a Security Question for my without my knowledge. As a result I was instructed to go online and edit these items prior to tech support even willing to discuss the account with me. This seems like very questionable business practice.

I just moved to the area and went from Time Warner to Cox. Cox is by far better than Time Warner from a customer service perspective. Staff in the store were friendly and helpful. I did not have to wait long at all.

COX cable, TV & internet service is the WORST! WTH happened last year that NOTHING WORKS, the staff try, but all you get is EXCUSES!!! If it would let me save with negative rating /​stars, I would! if there was another internet provider here, I would go without TV and land line, just to have dependable internet /​working email!!!

Unlike other bad reviews my experiences with this location are actually all nice. I’ve been here a couple times and every time the front desk guy was able to help me and solved all my problems. Once I didn’t like my tv receiver because the fan inside was on ²⁴⁄₇ and it has a noise. They exchanged to another one right away. They were also able to save me some money when I added second première channel.
What really upset me is that I ordered online services for my new location. The website said price lock guarantee for 24 months. But after I ordered the bundle online I received a call from them saying my price will go up every year but i am subject to a 24 month contract, which I think it is ridiculous. I will definitely switch to other cable company after the contract. Who would use a cable company that won’t even keep their own words?

Very nice inside with friendly staff. I only visited to return my box and cancel my service because I’m moving. Wasn’t too long of a wait once I signed in, about 5 minutes. There were only 2 people in front of me and once it was my turn everything was quick and simple.

Fake back to back 5 star reviews for the month… To attempt to give this store and service provider some credibility.
Cox is the worst company I’ve ever had to deal with in my life, if there were more cable options where I live I would use them.
I was supposed I have my internet set up yesterday, they gave me a window, I waited the whole day no one ever called or showed up!!!
I called them today and they said the Internet was turned on… IDIOTS! Then why am I calling right now!!!
They failed trouble shooting and the earliest they can fix it is next week!!! Oh on top of that I’m ALREADY paying for the service, and I have to call Cox back to get credit to my account after it is activated.
I also have issues with the TV services I ordered but I think you get the point…
Bottom line, if you have options for your services, don’t use Cox, and if you do be prepared to be disappointed.
Worst people ever…

Service offered by Mr. David Pascual is top quality customer service. He goes beyond the call of duty to support frustrated customer, putting one at ease. Thank you for the great service in Laguna Hills. Happy customer. Belle

Super friendly team! I mostly come to pay my bill when I forget to pay on time. I’m in and out quickly and since I’m in the area it’s easy to come in.

Worst cable service ever tiles looses channels go qith a coat hanger to get the locals you will be better off

My internet service has gone in and out for the last two weeks. When I called customer service again today I ask for a tech to come out and check the modem and outside connections. I was told I would just have to keep resetting the modem with a paperclip when the service goes down. When I said this was unacceptable and I may have to look for another ISP I was told, «Go ahead and do that.» That is exactly what I am doing. Goodbye to Cox.

Was promised a TWELVE HOUR WINDOW (7am to 7pm) for internet to be transferred (remember, we are paying…) during our move.
SIX PHONE CALLS LATER AND ELEVEN HOURS LATER, THEY STILL DID NOT COME OUT.
Most infuriating, of course, are their constant PROMISES that they will GET IT DONE no matter what «before the day is over.»
The last manager told me it would be before MIDNIGHT. This, window was expanded to SEVENTEEN HOURS. I was on the phone with him for ONE HOUR. He told me I had his personal word it would be connected.
Of course, now it’s next day, and still not working.
If there’s ONE COMPANY I hope goes out of business, it’s Cox.
Cox is unethical in the way they run their business. They make the world a worse place, not better, and this fact makes me sad.
SHAME ON YOU, COX. :(

Terrible customer service. Completely incompetent. Couple years ago sold me their router promising free troubleshooting for life. Now when our Internet connection was down and they couldn’t figure out why, they blamed the router and refused to help. They said if I rented the router from them I would be getting help. Otherwise — I am on my own. Instead of helping, they gave me an 800-​number which I called. A woman who picked up said they were a wrong company and gave me a different 888 number. I called that number and got to an automatic survey asking questions like where I usually spend my vocation (?!). I called Cox back. A different rep figured out that the router was fine and the problem was with Cox’s modem but he didn’t know what was wrong. He suggested to swap the modem in their store or arrange for a technician who may charge $ 60 for the visit. I chose the store. Before going there I decided to try one last thing i.e. resetting the modem myself i.e. pressing a tiny button that I barely noticed before. It worked! I am not a technician by any means but I was able to figure it out without. Before that, I spent the whole morning on the phone with Cox «support» being sent in circles by Cox’s technicians and nobody thought of pressing that button? What kind of technicians are there and what kind of customer service? This is a rhetorical question. Cox you do not need to answer.

What Cox tells you over the phone and what they tell you in the store are two different stories. Terrible customer service by Merci and Travis. Time to switch to any service but Cox. Cox — the most hated company in the world?

Do not go to this service center!
I went to here to disconnect my cable service but they did not make it so Cox kept charging me the cable service. I went this center three times to correct this matter but no change has been made.

It’s no secret that Cox service is horrific. Bu the employees at this store are useless unless they’re taking your money. If you cancel any service you better check and recheck that it has been cancelled. The mentally handicapped employees at cox laguna niguel excel at failing to disconnect service. Got a complaint? Don’t bother. They don’t care. They’ll give you a number to call, the people that answer won’t help you either. Get an alternate provider. I’d give cox negative stars and hepatitis if I could.

Since we moved to Aliso Viejo about 2 years ago, we’ve had Cox Cable. From the guy that set up our cable to the staff at this store, everything has been smooth and convenient. Came to this store several times to replace or get new items and it’s been a pleasant experience each time. The staff are quick, professional and very friendly. So far, it’s the best Cable company I’ve dealt with.