Tuttle’s Carpet One

This is our second purchase of carpet from Tuttles in a decade. Mary Gail is excellent to work with, respectful of any price point concerns, and they have a wide selection of fiber products, styles, and colors. Mary Gail was the only carpet sales person that when I showed her the configuration of where our two stairwells meet & the office and hall come off of that, she made me aware that a vertical pattern could not be turned on the stairs so would have to go the opposite direction of the two stairwells which would have looked terrible. When I went to other retailers and explained this they quickly said any pattern would work, which I knew wasn’t true. I really appreciate how thorough and detailed oriented she is! Just a pleasure!
Karastan had an shipping issue so our install date got delayed a week which was an inconvenience for us since we had partially removed the carpet to install new baseboards & we had painted without covering the old carpeting so it was disruptive to have the house looking messy for an additional week. I’m just glad we did not have any guests coming during that time frame. The installers, Roberto & Luis worked fast and hard getting the carpeting installed. My only disappointment was that every single wall on each side of the 28 steps we have was scratched in multiple places and many of the wood edges where the spindles are had chips on them as were some of the new baseboards. I did share this with the office manager Sherry, but wasn’t too impressed with her response. «Well let us know if we can help you in the future». This was not our experience when we had carpet installed with Tuttles last time. Not a single scratch on anything. We did have to go back, use wood putty on the chips and repaint both sides of every single step, which meant quite a lot of time in preparing each step to avoid getting any paint on the new carpet. I have to wonder what would happen if a customer was elderly or wasn’t physically capable of doing that type of work? I really dislike having to ASK a business to do their job correctly and when I do draw to their attention an issue big or small, I want them to take the lead. We could of saved a few dollars going somewhere else, but I do try to keep my business local. This just wasn’t on par with our last experience.

I have purchased carpet twice from Tuttle’s Carpet One. They have been fantastic both times. The first time was in 2011 and then again in 2013. Both times they were professional, extremely knowledgable, and the installers were great!
I purchased solution dyed carpet which is difficult to find, but they had it! I had looked for that type of carpet at a number of different companies, but was only able to find it at their location.
They have a great selection, great customer service, and always make an effort to complete the job to your satisfaction. I will definitely go back for future projects!

We have made flooring purchases from Tuttles over the years and could not have been more pleased with the service and product quality. Donna and Cathy both have always been outstanding and patient, consultative not pushy. Also, they are one of the few places where you can rent the Host Cleaning System, which is just fabulous for cleaning and maintaining your carpets’ texture.
Great business, hands down.

We just had new carpet installed by Tuttle’s Carpet One and we couldn’t be more pleased. From walking into the showroom and talking to Donna, to the selection, the prices, customer service and installation, it was truly a 5 star experience. We would highly recommend this company to anyone for commercial or residential work.