Walgreens

Kind of a late post, but better late then never? I normally don’t write reviews for non food related things but I just had write one for Chris. A few weeks ago my friends and I made plans to go to some fancy restaurant around this area for one of my girls birthday. I was already running pretty late but I still needed to pick up a few things for the birthday girl. So I stopped by this Walgreen’s because it was the closest thing I could find. Chris was an absolute sweetheart helping me pick things out, grabbing things that were out of stock and running back to grab things I forgot while I was already at the check out counter, all while smiling and cracking jokes with me. This is the kind of customer service that is so rare and unexpected. Management at this location is doing something right because I don’t ever get this kind of quality customer service at my Walgreen’s. Maybe the manager here can come by my Walgreen’s in Irvine and train the employees there — that would be nice. Just saying.

Everyone here is always so cheerful and helpful! A few months ago, my mom was looking for the cooling towels that she saw during the summer for her trip to Vietnam. Being winter, we couldn’t find them anymore. The manager, Ann, knew exactly which towels we were looking for and somehow found them at another store for us! My parents just got back from their trip and said that the towels were great!
This is my stop when I need tissues, a wedding/​birthday cards, a gift cards, pantry hose, toothbrushes, cash (back), and other random items on my way to some special occasion. I know that I can be in and out in just a few minutes. Super convenient!

I dropped off a prescription and everything went fine. However, when I returned to pick it up they lost my prescription. One of the lady’s was so unhelpful and not friendly. She went and got a co worker who was much better but still unhelpful. I waited for over 20 minutes and left angry with no prescription. They said they would call me back either that night or the next morning and I still haven’t heard back from them. Save yourself the trouble and go to another Walgreens pharmacy location or another pharmacy all together. I gave them a one star rating and the only reason I gave them one star is because the male co worker had a lot better customer service and spent a lot of time looking for my prescription. Worst pharmacy I’ve ever been to.

The pharmacy is incredibly slow, staff made numerous mistakes which added to delays, etc. The first visit for my son’s medication was supposed to be 20 mins. It actually ended up taking 50 mins!
Second visit, I waited in the drive through for 10 minutes with three cars ahead of me. We never moved forward in that time!
Overall, why would I waste my time here when Costco and CVS are so much faster?

Been coming here for a few months because my first trip was great. More friendly then CVS. But the last two trips here, wow. Ruuuuudddddeee!!! A few of the people behind the counter need customer service skills.

I try hard to find the good in every experience I have. The good in this review is to inform others about how awful the pharmacy is. I handed my prescription to the pharmacist and after a few seconds, he came back and told me that he only had one of the three items and that I’d have to wait a week for the other two while he handed it back to me. He didn’t even wait to see if that would be something I wanted to do. He was so uninterested in helping me. I asked if he could call another Walgreens to see if they had them before I drive all over the place. He (James) rudely said no. Seeing his attitude, I asked if he couldn’t or wouldn’t! He replied he wouldn’t. Normally, I’d just walk away, not always knowing quite why people act why they do or what’s going on in their own world, but something wasn’t sitting right with me so I inquired further. In other pharmacies on other occasions, plenty of pharmacies have called others to stock check this particular set of drugs for me. He tried to tell me it was policy because of the type of drug it was. Knowing this wasn’t some Federal regulation, I asked if it was specific to Walgreens. He replied yes. In addition to his «yes», he didn’t seem at all interested in helping me understand. Way to go Walgreens; set policy to hinder your customers ability to buy from you. CVS charges me $ 55 more for the same set of drugs and I’ll be buying from them from now on. I understand that all people have bad days, but his attitude coupled with this «policy» to not stock check another store was just bad business.

I stop by this Walgreens every other week for their buy one, get one free deals on vitamins and supplements. The store is stocked with all sorts of beauty supplies, toiletries, household tools, and ‘As Seen On TV’ trinkets along with sodas, snacks, and some dry and frozen goods. I also make sure to take advantage of the 2/​$ 4 energy drinks they have in the coolers. The staff is always very friendly and make it a point to conduct small talk while checking out, which is really quite pleasant.

As far as the actual store, it’s a typical pharmacy store where you can get all the typical beauty, wellness and grooming items needed. The staff are pretty friendly and helpful which is a plus!
The pharmacy is always (last two months) out of my meds. One month I had to go pick it up at another Walgreens location and this month, I simply waited few days. I don’t understand how they don’t order supplies according to the regular orders they have for standing prescriptions. It doesn’t give me much confidence in this pharmacy. Will give them one more chance before I pull out. To be continued…

sorry but this is 100% about the pharmacy. they help the drive up window before the walk up. that wouldn’t be so bad but they don’t smile. i am a member of Walgreens stupid program where i pay $ 25 a year for better prices. when the young attractive ladys behind the counter gave me a price of $ 300 i thought it was too much and said so. She looked at me like too bad! i ask why and she just looked at me without saying a word. well, i am in my 50’s and that look my work well back in the high school but i don’t care to see it at a place i do business. i ask who else carries the drug and she said i don’t know others inventory. i went to Wall-​mart after having never bought a thing from them in my life they earned a new customer. total out the door $ 178.00

Went here since they are the absolute closest pharmacy, with minimal driving. Having just been discharged from Hospital, less is more. They were out of a particularly common anti-​biotic. Even the pharmacist was pissed. Although he called it in to the other location, that’s HIGHLY inconvenient. Kinda screwed me up. So much for convenience.

They remodeled this year. Drive up pharmacy is fast and professional. Returning items take a while. There are typically no lines there.

Great local drugstore. Usually fairly empty so there are no long lines to check out at the front or at the pharmacy. It seems that the drive-​through pharmacy window can back up the most and is hit or miss on when it’s backed up.

The best drugstore in Laguna Niguel or Aliso: I just found out that cheapy Express Scripts won’t be accepted here come Jan1; Exp wants to you to use their crappy mail-​order system, or worse, CVS. Don’t they know you get what you pay for? I want a human helping me with prescriptions, not an automated phone system, and then a robot pretending to be a human after the automated phone system wears me out.
Aside from Exp and Walgreens not getting along anymore, come here for the friendly service. The pharmacists, techs, department folks and cashiers are helpful, concerned and cheerful.
The prices are good and they have a great selection of OTC items (always been able to find everything I need), snacks, cosmetics and knick-​knacks that you will be strangely compelled to buy. All the Walgreens-​branded OTC items I’ve tried are quite good and you should fill up a small basket with that stuff to keep your medicine cabinet well-​stocked after you throw out the Neosporin from 1994.
Around any holiday, visit their seasonal aisle as there are always good deals to be had there, as well as some unique merchandise. The stores are small and have the essentials. I don’t know about you, but I hate going to Target or Costco for Tylenol, because it’s better to a) find good parking immediately b) find your product several steps inside the store and c) check out immediately afterward. Most of us really do only want to spend five total minutes inside a store!

I have recently stopped attempting to shop here. The cashiers are super slow. Trying to find someone out of the floor to help you is impossible. And unless you have all day to wait in line behind 50 senior citizens who all want to use their 400 coupons so they can save 9 cents on their pork and beans, go somewhere else.