Outrigger Napili Shores, an Ascend Collection hotel

Absolutely amazing! We will definitely be back! My daughter and I just returned and loved it… I had no idea what to expect by reading previous reviews but must say I was so pleasantly pleased and impressed! I usually stay at high rise resort type hotels and decided to change it up this time and stay at a condo. Absolutely — No regrets– WE LOVED IT! I did do my homework before leaving and knew that the hotel did not have air conditioning… Truly, no big deal! I had all the windows/​doors open and the fans on — it was beautiful! Kick back, make a Mai Tai and relax — that is what I am there for! No problem!!! We spent the best 10 days of our lives doing as little or much as we wanted. The staff was amazing — everyone was so nice and accommodating — it is the perfect location in Napili, right on the beach and close enough to Kaanapali, Lahaina to get anything you may need — the resort is on the quiet side consisting of it seems a lot of family’s and couples. Not a bad thing at all, I was amazed and so pleased to notice just how quiet it became at 10pm and through the night… Such a respect level from everyone there… It is a diamond in the rough truly! I would recommend the resort to everyone I know… What an overall awesome vacation! Thank you to everyone at the Napili Shores! You are great! See you again soon!

I was very disappointed with this hotel. First of all there is no AC unit in the room. You can leave the sliding glass door open and there is a nice breeze but you can not leave the door open when you are not in the room. When you get back to your room it was stuffy and hot. Also, they don’t clean your room everyday but they only clean every 4^th day (they say every 3 days but the day you check in does not count so it’s really the 4^th day). If you want clean towels in between cleaning days it’s an extra $ 20. They only give you two sets of towels. 4 towels for at least 2 people for 4 days! If you’re coming to Maui it’s a given you will be at the beach everyday and of course you will want a clean towel after you get back from the beach and want to wash the salt water off of you. This hotel is capitalizing on the fact that you will need more towels. Also if you want a late check out it’s going to cost you an extra $ 100 for and extra hour or two. Does that make sense? I’m paying $ 200/​night and they want 50% of a cost of a night just to check out an hour later. This place is whack and I will never stay here again.
The only plus side to this hotel are the restaurants. We had breakfast at the gazebo every morning and it was great. We had dinner at the bbq place and it was affordable and delicious.

My travel companion and I made a reservation last minute after having a HORRIBLE hotel experience at a hotel that must not be named! We arrived at Napili Shores minutes after making the reservation through Expedia and Kimmy at the front desk provided us with exceptional customer service! She listened to us narrate our terrible experience and then gladly and very graciously accommodated us. She went above and beyond to make us feel extra special in doing so and we highly appreciated it.
Mahalo Kimmy! Our stay at Napili Shores was UNFORGETTABLE because of you! The room, the staff and every detail in that place was simply perfect!
Love from California!
— Diana

The Napili Shores lost a family of customers for its bar, The Gazebo Café, and the Iron Imu restaurant today. We have been staying nearby for several years, and have frequently patronized these businesses. This morning at 7 a.m. the person at the front desk refused to break a dollar so I could get a newspaper from the box outside. Her reason, I am not staying at the Napili Shores. I asked her to make an exception so I could get change for future mornings later in the day and she rudely refused. No explanation was offered, and her suggestion was that I go approximately a half mile to a local market. Don’t expect the Aloha spirit at this location. I won’t be patronizing the several other retail businesses located on this property.

we had a fabulous vacation at the shores last week. clean, comfortable, on the water, fun and fabulous. great for families or couples and has everything you need. we’ll be back

This place was amazing! So beautiful and everything we wanted for our Honeymoon! We had a studio ocean view and couldn’t be happier with the cleanliness and service we received! The views are beautiful, saw whales everyday and even snorkeled with the huge sea turtles next door and Napili Bay! Will definitely be back again! Quite place away from the crowds!

I think this place is great! A really great price when you compare to everything in Kanapali nearby.
The unit: I was pleasantly surprised by how nice our unit was– very clean, newer furniture, redone kitchen with all very clean supplies (e.g. pots and pans) and everything you really need. We were on the second floor of the D building and rented straight from the hotel, intiially as part of a time-​share and then had to reschedule and just did it directly. Our’s overlooked the pool and was very convenient to look through and see when the hot tub was empty :) Yes, air conditioning would have been nice on the rare, brief instances we were indoors at the hottest time of day, but, as I said, those were rare. I didn’t go to Hawaii to sit inside. I do think the unit could improve by having a sheer curtain that you can get light through that is an option over the big window. We slept with the curtains open to get the breeze (which was wonderful!) but it would be nice for privacy to have a sheer option instead of light-​blocking or nothing. THey clean every three days which was nice and there was a dishwasher in unit so despite making about half of our meals for a week it never felt like there was a big mess to clean up. You can trade in towels whenever you want at the front desk.
The Property: Beautiful view of the sunrise and sunset over the water on the property or on the beach which is perfectly adjacent to the property. They told us it was a ten minute walk to the beach when we called but it was only 3 minutes and we were one of the furthest units from the beach. The Napili beach is well-​worth a visit and a real reason to pick this hotel. Fabulous swimming, surf-​riding and snorkeling all at one beach! We saw sea turtles, sting rays and a variety of fish. Both pools were very clean and there were plenty of spots to sit and relax in the shade or sun. The rental place located on the property was very convenient and reasonably priced (we got beach chairs, snorkel gear, binoculars etc.).
The area: As I said, the Napili Beach is «a real gem» (as our guide-​book called it). We were there in January and there were whales! We saw whales many places but we got the best show here of them fighting for their female mate and jumping very close to shore– it was so neat! After being on the island, I’m so very glad we stayed in this area. it was quiet and had no high-​rises so you actually get to see mostly the beautiful trees and flowers and ocean. Also, while very close to Lahaina it was not as busy.
I would, and have, recommend this place to anyone else! it is not a big party area, and has required quiet hours of 10pm-​8am, but we appreciated that vibe.

This is one of my favorite places to stay in Maui, but I have always rented direct from condo owners through VRBO.
On January 11, 2015 I made a reservation through Outrigger Hotels directly for May 7^th 2015 for a four night stay. Then on January 13, 2015 I cancelled the reservation due to a schedule conflict and was charged a $ 75 cancellation fee by Outrigger. I cancelled the reservation 117 days in advance but was charged a fee of $ 75. When I contacted Outrigger I was told the following by email:
«Our policy is as follows as of October 15, 2015
NEW CANCELLATION /​DEPOSIT POLICY
Effective as of Nov 1, 2015 for Retail /​FIT reservations
Cancellation Policy (non-​holiday dates)
One night deposit taken at time of booking (One night of the room rate + General Excise Tax-​GET + Transient Accommodation Tax-​TAT)
$ 75+GET retained fee for all cancellations w/​balance refunded
Deposit forfeited if cancelled 15 days or closer to arrival, although TAT to be refunded.»
When I made this reservation and read the cancellation policy, I mistakenly read the charge would apply to reservations cancelled within 15 days of the reservation start date. Needless to say, I am not happy about this.
Should you decide to stay here, consider renting from a private owner. I have also stayed next door at Napili Point Resort and had a wonderful experience.

We keep coming back! Like so many others ! Beautiful condos, well maintained with manicured landscaping, pools and a landmark restaurant all makes for a great holiday!

My husband and I stayed in a garden view studio room in October 2013 for about a week. It was fantastic. Yes, no air conditioning. But the breeze and fans were enough. I don’t ever remember being over heated in the room. Plus, you’re outside most of the time. If you don’t plan on being outside of the room most of the time, don’t spend money on Hawaii.
The pools and hot tub are great. The view of the ocean is amazing (I was there for a wedding they had right there on the knoll looking over the ocean… SPECTACULAR). The Gazebo restaurant has an amazing breakfast menu but go down early because they are busy… the word is out! It’s delicious but the seating is limited for the number of people that show up. But you can get food to go and have it in the room or on the beach, etc.
The rooms might be a little dated, it’s not a new hotel. But I found them to be very clean and fully functional. The staff was very pleasant and helpful. Nice big parking lot and nice and close to Lahaina and fun shops. Baby Beach is great for families (I practiced snorkeling there before a boat outing) so check that out if you have little ones!

Where do we start…
1. We were booked at the wrong location. We confirmed multiple times that we booked the aina nalu location, however when we arrived for check in we were rudely and continuely told that our reservation was actually at their sister location 10 miles north. Trying to be kind, we were nice and agreed to go to the northern location
2. We arrive to the outrigger location which was infested with cockroaches.
3. There were also mutluple ghosts haunting the premises
4. No AC
Moral of the story… we left immediately and booed at the westin resort and spa. Much cheaper price and I can’t even describe how much better the westin made out stay in Maui

We loved this place!
We stayed in C217 for 10 days in October through a VRBO privately owned condo. Rates were great and the owner was super. We were skeptical at first since this was our first VRBO stay, but everything turned out just perfect.
Everyone complains about no AC, but seriously, do your research people. The ceiling fan, a standing fan that the owner provided and the amazing trade winds were enough to cool us down. Wow, when you open the door to the condo, the trade winds blew in like crazy, wish there was a screen door so we could keep that door open all the time.
The location was so great, just seconds from Napili Bay. We couldn’t of asked for a better location. We went there everyday, early morning or in the evening to watch the sunset. It was so convenient not to have to drive over to Napili or find parking at Kapalua. There’s a gate where you key card works and you take this small pathway over, and bam, you’re there! It was literally heaven.
The facilities were great too! I love that there was no parking charges! We never had a problem finding a spot, and really close by too. Most hotels notoriously charge a hotel parking fee everyday you stay, this saved us so much money. The only fee was the $ 45 card key fee. The beautiful plants and such green grass at this whole resort was so well kept and maintained everyday. It was nice looking out our lanai and seeing all the nature.
We ate at the Gazebo restaurant onsite once and it was really convenient to be able to walk there right out of our room. The line was crazy by 7:15am, we were lucky to get a head start. We never used the pools or the BBQ but they were nice features to have. We went out by the pool, near the Gazebo and sat in the chairs and watched the sunset a few times. So nice to just watch the ocean and sun go by, it’s so peaceful.
We went out to walk the Kapalua coastline trail from our condo one day too, not too far at all. It makes for a good jogging path as well. Our room, bed, kitchen, everything was perfect. We cooked most nights and ate out sometimes. We loved how we could go to beach in the morning, come back for a quick lunch, and go back out. Loved being able to keep our drinks cold and having ice and not being confined to just eating out. It was all quite perfect.
We got our groceries at Napili Market, just down the street. It’s only a 15 – 20 minute drive to Lahaina too, if you want to go to Safeway or Foodland! We would definitely stay here again!

I’m actually surprised how many stars this place has. It was ok. I wouldn’t call it a hotel or resort. More like a motel or apartment building. To be clear, there is NO AIR CONDITIONING.
We were here a couple nights earlier in the month and it was mid 90s and very humid. It was a very uncomfortable stay. We booked a privately owned room through vrbo, and the owners were unwilling to work w us (split the cost so we can change hotels for night 2, or take the cleaning fee so we could find somewhere else). Not sure how open outrigger was with other guests staying here.
We will not be back!

Great location, great beach, clean unit, comfortable bed, good sport shop sup rental next door, good pool/​jacuzzi. Well stocked unit to keep food (fridge) and make meals (stove, oven, microwave etc). There are gas bbq grills to bbq food.
Felt safe with a guard patroling the parking lot. FREE PARKING, no resort fee! Great for the price. No AC but don’t really need it in W.Maui. I’ve stayed on Kaanapali beach but I think this place is my new favorite because of the location. Less congested and even more laid back. Good restaurants nearby. There’s also a market with stores nearby.

We stayed here for 10 days and it has far exceeded our expectations. We had an oceanfront room that looks out onto Napili Bay and a terrific view of Molokai Island. We easily walked to the beach, just steps away, for snorkeling several times a day. Award winning breakfast at The Gazebo is an extra bonus by the pool. The staff is a delight and very helpful with anything you need plus the prices are reasonable. We’ve already booked another trip for next year just to be sure we can be right back here in our oceanfront spot. A tip: Outrigger owns and manages a good portion of the rooms at Napili Shores while other units are privately owned. We stayed in an Outrigger unit which came with all the service of the staff — a must.

My wife and I stayed here for 6 days and really enjoyed it. It’s located in a nice quite location with one of the best snorkeling bays in Maui. We snorkeled in a few different bays, but really enjoyed Napili Bay. We saw turtles every day along with tons of reef fish. Amazing views from our room. The grounds are well kept and the rooms are clean and fairly nice. I’m glad we made the choice to stay just outside of town and not in a «cookie cutter» hotel. I would definitely stay here again. The staff was polite and helpful too.

This hotel is ideal if you want close access to Napili Bay. The hotel grounds are well kept. Although 10:00 — 8:00 is quiet time, we found that come 8:00 pm the area was quiet. I like that we did not have to wait in line at The Gazebo for their famous pancakes. We could call for takeout and eat our breakfast on our lanai overlooking the ocean. The rooms are comfortable and clean. The kitchen is well supplied. There are several nice restaurants in the area for dinner.

Love this place! This is our second trip and will always stay here. Easy access to the beach, friendly staff and service. The gazebo breakfast is sooo good, fried rice.
Condo living… with great views.

It beggars belief that people give ONS a one star review because they haven’t done their own homework to discover that there is no AC (which is not at all unusual for condos in West Maui). The ocean breezes keep the condo comfortable, but if you absolutely need AC, then find somewhere else.
And yes, there are fans in the bathroom. The switch is right there on the wall. Ask at the front desk if you cannot find it.
Also, as a routine, the condo is cleaned and bedding changed twice a week (you can arrange for daily if needed) and I find that ample, and I prefer not to be disrupted daily. Again, this policy is clearly stated in the ONS literature.
There’s a 60s feel to the outside of the buildings, and each unit has a fully equipped kitchen (stove/​microwavefridge-​freezer). Wifi is free — handy for booking all of your tourist needs. There are two pools — one oceanside by the Gazebo (and its popular breakfasts). The views of the sunsets are amazing, and the beach is right in front of you.
Yes, it can be noisy when people walk by chatting because the louvered windows are open, and the line for the aforementioned Gazebo can get long in the morning and become noisy if you are situated close by — so I ding ONS one star or not dealing with the morning crowd noise — mostly non-​residents. On the up side of that, you can order takeout from The Gazebo as an ONS resident.
So figure out first what you want from your condo — if ONS fits the bill you will be hard pressed to find another condo with comparable rates. Don’t blame ONS for the absence of facilities that they never claim they have. If you need privacy, then I suggest requesting a 2^nd floor condo.
If you want an oceanfront resort right on a great snorkeling beach, and a fantastic view of the sun setting between Molokai and Lanai, then try ONS.

If I had the option to not give this place a star, I would. No Air conditioning! No ventilation! No blower in the bathroom! Smelt very musty! Timer on stove didn’t work!