Marketplace Guest Relations

This Guest Relations is located between Team Mickey and Ghiradelli.
Over the years, my husband and I have stopped in here for various reasons when we’ve been at Downtown Disney and we have always received excellent service.
Most recently, we were just here to renew our annual passes and again received excellent and courteous service. Do you really expect anything other than that from a Disney Cast Member? =)
We decided to renew the passes here because we knew it would be quicker than trying to do it at one of the ticket windows at one of the Parks.
We were very lucky because this particular day there was no wait at all. We do prefer using Guest Relations here rather than inside the Parks because even if there is a wait here, it’s never been more than 2 or 3 ahead of us.
Guest Relations inside each of the Parks can often have a very long wait. Of course, there are some things that they cannot do here and must be done in the Park (for instance, if you need a Guest Assistance Pass), but if we can get what needs to be done here, then we try to avoid the Park Guest Relations. Not because the service isn’t just as wonderful, but because of the wait times.
They also have the touch screens here which made it very easy to order our new Magic Bands. There was also a very friendly Cast Member available to help if we needed assistance with the touch screens or if we had any questions about the Magic Bands.
Finally, if you are a Disney Pin Trader/​Collector, don’t forget to stop in here and check out the pins they have available for trading.