A-1 Self Storage

My husband and I have a unit here. I can’t tell you how nice this experience has been. We have had our unit for almost a year and we love it. The grounds are well cared for and there is plenty of parking near the elevators. The pricing is fair. If you’re getting a rental promotion, they tell you. There’s no bait and switch if you are paying attention. The front office is the best. We love Billy. I can’t say thank you enough for making this so easy for us. He’s always pleasant, knowledge and very kind. We looked at other storage places, but Billy made the difference for us. Give this man a raise!
Thanks a bunch A-​1, we appreciate you.

After checking out other similar storage facilities in the area, we chose A-​1 Lake Forest because of (1) better prices and (2) access to storage units 365 days a year. We ruled out the facilities that don’t offer access to units on major holidays. Our 40-​hour work week forces us to handle stored items on holidays as well as weekends, so A-​1 was our obvious choice. We have not been disappointed. Clean, secure, and the customer service by Billy is great.

Just your typical storage place. They hook and switch. I came in with a 39 per month catch. I needed insurance right off the bat, so it went up to 49. Understandable that there’s insurance rates. Half way through my first year it goes up to 57 dollars. Now 1 year later it goes up again. What started with 39 dollars a month, is now 59 dollars and most likely rising.
I also fail to mention that I had a major issue with this place half way through the year, that actually put my business in jeopardy and there was no one to contact even though they created the problem during that moment of trouble. During which time the girl at the front desk was super rude and careless for the importance and actual severity of the problem they created. I will not go into details because I don’t want to completely affect a business even though they failed to care about mine. (things in relation to my business were in the storage unit when I needed them)

I’ve been meaning to write a review for a little while now and I keep forgetting, but a Friday afternoon is as good as any time to catch up on some thank-you’s. However, as I scroll through these reviews, Im a little astonished at how many people beat me to it. This place is awesome, and it’s awesome because of Billy. Period. I had an ‘incident’ recently that required a lot of handholding and special support and Billy was there behind each phonecall and email to help. He’s prompt, professional and exceptionally competent. I run a business and it’s very hard to find people who do his quality of work with such attention to detail. I think that work ethic is lost in this day and age. I wish I could be more specific but cannot on a public forum. If any of Billy’s management would like to hear more, please feel free to contact me.

A1 self storage is friendly clean the hours are great and a wide variety of sizes in storage to fit your needs I wouldn’t go anywhere else! The manager will help you find the right size unit and is extremely polite and customer service oriented his name is Billy. great guy thanks a1

I have been renting from this place for two years. I have just downsized my storage and the staff was great and made things easy to transition to a smaller unit. They have moving supplies which helped organize my stuff so I could make it neat when I transferred. They have different prices for each size space available to fit your budget. The facility is always clean and well maintained. If your looking for storage look no further. There is a reward they give you when you refer a friend!

Excellent customer service. Friendly and thorough with all needed to know info. Best hours for access in the area. Thanks A1 Lake Forest.

A safe, secure and wonderful storage facility with convenient gate entry hours and competitive pricing (good value, A+ Service).
One of my favorite storage facilities to date.
OH YEAH… the key to conducting business in a FIVE STAR manner…
A-​1 Storage has what it takes and has something your current storage facility doesn’t…Five Star Customer Service by Billy. He is the ideal representative for assistance with whatever storage regards you may have and A-​1 should be honored to have such a fine gentleman manning the grounds. He makes you feel comfortable, has incredible patience with customers (yes, I’ve witnessed on several visits) and you always leave the office with a feeling that your business and visit is appreciated.
Thank you for such a positive experience.
I highly recommend.

We love this place nice price nice customer service by Billy he is such a nice and calm guy we love him we feel safe and secure in here nice and clean open till late we highly recommended.

I had a reason to call the office today and was very pleased with the way Billy handled my call. He gave me very helpful answers, then called me back with an even better solution. He is a great asset to the team over there! Thanks Billy!

I have been using storage for years. Let me tell you that A1 is ahhhmazing. Not only is the move in process fast, but they make it easy for you to be a customer. I love that they have the option to pay at the kiosk. It makes life easy. The property is well managed and clean. The manager helped me move a table a few months ago when she saw me struggling with my kids. They have candy and very clean bathroom in the office.

This is my second stint at this particular location and they are as awesome as ever. We’ve worked with Maricela on both occasions and she’s cool, calm, and professional. The storage facilities are clean and the employees have all been helpful. The second floor units do get a bit warm during the summer, but I think that has more to do with the recent heat waves. Access is very controlled. Check their website for regular specials.

We picked this storage company based on the location. It was very close to our house. We were greeted by friendly and helpful staff. The storage units were what we were looking for. The location was convenient. I felt very comfortable and confident about putting my stuff here. I really liked the staff. You do receive free boxes with check-​in, so that was a bonus!

Maricela is great and helpful. I’m new to storage, and she made the process easy. Not to mention, cheap rates!

Great staff great rates very friendly! Easy access to units! Very helpful when moving is a pain in the butt!

This storage facility has been 100% dedicated to helping me store my household goods. While deployed in the military, I received first hand emails and attention from the staff as to the status of account. Maricela has made the whole process of storage a lot easier.

Clean facility and very professional staff. Maricela is the one person I’ve dealt with 90% of the time and she is always very well informed, very organized, very helpful and very kind.

I loved A 1 self storage. The kiosk was super easy. Marcella at the front desk was always helpful. Great price, climate control units. I would definitely use them again!

Great rates and service! Long access hours!