Boot Barn

Friendly staff here. They know how to size you, what you will need, and they go the full 9 yards to make sure that you leave happy.

I had a great experience with this store! The manager Kristen, along with the employees were all so nice, professional, and helpful. I am a happy, grateful customer. I definitely recommend this store because of their excellent customer service and awesome boots!

This review is for the employees at this store. Although I’m not a fan of western wear, I came here because my brother is a big fan of Boot Barn and so I needed to maybe find something for him or at the least get a gift card. I went in and immediately was helped by a young man there. He walked me and my wife around making suggestions and giving ideas. I really appreciated his help and the time and effort he put in to getting us hooked up with something my brother might like. Seriously if it was left up to me to decide, I’d have my brother wearing all kinds of nonsense due to my lack of cowboy fashion! After all his help we ended up just getting him the gift card, mostly because the sales guy knew I was pretty hesitant and he said because western wear like any fashion is basically a personal preference. He was totally helpful and super nice and am happy to say, if I ever decide to go cowboy I’ll definitely be back just because of the great service.

Love this Boot Barn and the people there. Lindsey is awesome and remembered me from previous shopping. She knows her stuff, and is very helpful Thanks for a great experience !

Worst management experience I have ever witnessed. Definitely need some management, customer service and «people skills» TRAINING for these kids before they are allowed to be in control of such a big retail location.

I purchased products on line because a store isn’t close to me and it did say that if I had a a return I could return it to a store for a full refund. So I drive all the way to the store today to return and the manager tells me I can’t do it today because their customer service is closed on the weekends and she can’t call to verify the purchase. Now I have to drive back there AGAIN. Waste of my time and gas. I will never buy from them again. You mine as well take me off your mailing list and email list.
Very dissappointed!

Don’t go hear. I went in on Sunday May 3, 2015. The 2 young ladies didn’t wan’t to seem to help me or anyone else in the place. When I finally went up to the counter I was given bad information about the return policy. I was told that if I purchased from
I would have to return them to the online store to get my money back. When I called the 1−888−440−2668 they said that I could return the item to any store for full refund. The girls didn’t want to come out to help me find the boots I was looking for. Sorry very bad customer service and they lost a sell and a customer!!!

We came looking for a pair of boots to purchase for a gift. The sales clerk was helpful and attentive, when we told him we would give some thought about the one pair we tried on an really liked, he encouraged us to purchase them that night, as we would receive $ 75.00 in dollars toward our next purchase.
Well, we bought the boots at his encouragement, and then were told if we filled out an on-​line survey we would also receive another $ 5.00 off on our next purchase. We saw an item that was On Sale through 12/​1, and since it was 11/​30, we said we’d complete the survey over dinner, and come back to get the item the next day.
Over dinner we started reading the fine print on our coupons, it turns out there were 3 coupons each worth $ 25.00 off of a purchase of $ 100.00 or more. NOT what the Sales Person had sold us… AND we had only 10 days to use these coupons. We were not happy with that misleading sale.
So with our completed survey code, we went back on 12/​1, to get the item «On Sale through 12÷1» The SALE sign was down, and the store claimed that sale ended yesterday. They would not budge, and said the sale ended ¹¹⁄₃₀. AGAIN, not happy with misinformation at this store.
After perusing the internet, found another pair of boots we liked better, for half the price, so we went to take the unworn-​still in bag-​with tags on-​boots back. Well… unless I had the credit card which they were purchased on they could not refund the money to the credit card. Even with the receipt in hand they will not refund the money to the credit card, and claim they must have that credit card in order to refund.
My boyfriend lives across the country, and I don’t have his credit card to give to them, but want the money to go back on his card… nope!
Really not happy with this stores policies and information.
The store has great merchandise, but BEWARE… and read all fine print, and perhaps take photos of sale signs… I don’t know… but it will be a long time before I purchase anything from these people again.

KRISTEN IS AWESOME! Only been here a few times and never purchased boots from here. (only purchased my boots in TX straight from Tony Llama) I was really impressed with the selection. Kristen help my sister and I out right away. I was looking for more a fashion boot rather than working boot. She was so helpful and we both left with awesome boots :)

I have always wanted to check out this place, and I finally went. It’s in a small shopping center, right next to the freeway. The store is very neat and organized.
There is a man there named Dallas and he is awesome! Super friendly and helpful. He asked us, «are you guys going out today?» «I’m like yeah! We are gonna go get some dessert… «hahaha. He is seriously one of the best retail staff members I have ever met.

My wife and I came in to purchase some Rodeo tickets for the August show. I never been to a Boot Barn, so this place required a tour. Lots of cool stuff here! :-)
A very nice, hospitable gentleman helped us pick out a awesome Jason Aldean palm hat. I felt he was very knowledgeable and helpful. My wife loves my hat and I can’t wait to rock it at the Rodeo.
You guys at Boot Barn rock! Thanks for helping me pick out an awesome hat!

This is by far the best boot barn I’ve been to. Not often do you find customer service like you do at this location.
I went in to find boots for my wedding. Although I didn’t actually find a pair that fit my color scheme, they have a GREAT selection of boots. They had much more dress boots than some of the other boot barn locations. Once I didn’t find what I was looking for, their helpful friendly staff looked through catalogs and online to help me find the perfect pair. AND we found them!
Lindsay and Hannah both helped me, and they were absolutely amazing. Both super knowledgable about boots, styles, etc.
I highly recommend coming to this store. You won’t be disappointed. They carry a large selections of boots, clothing, belts, and more! Check it out!

In this day and age, especially in California, you don’t expect people to still be prejudiced. Yet, while shopping in Boot Barn in Lake Forest a friend was harassed simply because of his looks. Their service was shameful and will be reported to anyone who will listen including their corporate office.

Came here with a friend looking for their first pair of boots and I wanted a new pair. The staff is knowledgable and friendly and the store is well stocked with a decent selection but not a ton of variety but I didn’t really find what I was looking for. My friend found a great pair of brown distressed leather Ariat boots and I was considering a red pair of Laredo boots but I wasn’t in LOVE so I didn’t buy them. However we did sign up for the rewards cards which is completely free so my next purchase will be $ 15 off.
This is definitely a good place to come for the basics. I will come back but I think I will do more research on line in the mean time.

I came all the way down from Huntington Beach to this place. It looked alright inside but there was no one to help me.
There were other people just standing around needing help as well. There was someone working the register but no one else. A couple people walked in and got in line at the register so there was no way of finding out if there was a way to buy some boots.
What a waste of time.
Guess I’ll buy my boots online.

A huge selection of boots! And super helpful and knowledgeable staff, great all around experience

Very helpful Sales people but Not a HUGE option.

Was going to take my 87 year old mother to a cowboy bar to see her favorite band Brian Lynn Jones and the Misfit Cowboys. Decided to go a little cowboy and bought two bolos. Great price, and nice looking. The register girl made a mistake and run up one of the bolos twice. She caught the error and had to get the manager to correct the double-​ring. It took a few minutes but she apologized three times. So it made up for it. LOL

Came here looking for a specific cowboy hat. Great big place, great selection, but the people seem distracted or indifferent. Asked if they could order it, they checked their computer, made a few calls, but kept asking for the wrong style. I had to correct the guy behind the counter with each call he made. After 20 minutes I left my phone number and told them to call when they could get one.
I called another local store and found it myself the next day. Whatever… I got what I was looking for… just had to jump the hurdles myself!

It is rare to get retail service like this. Employees rarely know anything about what they are selling or even how to approach customers.
The bf & I came in here to TRY ON boots and then we’d go home and buy what we really wanted on-​line.
Aaron was the salesperson who helped the bf decide on his casual western-​style boot. After measuring his foot length, arch length, and width, Aaron advised what leather would be best
The bf & I got a lesson in Boot Leathers 101: deer tanning v. cowhide tanning, alligator belly v. the tail, ostrich v. eel. Who knew?!
Aaron wasn’t trying to make a fast sale. He was helping us make an informed purchase… and it worked. And no, he just wasn’t being slick. The bf wanted something that was waaaaay out of his price range but was willing to go hungry for his feet to look good. He ended up buying a sexy pair of boots that fit his feet and his budget.
I ended up buying a nice cowboy hat cuz everyone should have a nice cowboy hat.
If you’re ever in the market for what these guys have got, you will no be disappointed here.