Ferguson

These guys of always been there and they’re very dependable highly recommended for all your plumbing supply needs in orange county and the greater Irvine area. If you require water damage restoration please give us a call or visit our website

This place was a huge waste of time. I resent the fact that i drove directly past home depot to come here for nothing. I’m not a plumber. I went in for parts to replace my bathroom faucet plumbing on a Wednesday at 1pm. 3 guys behind the counter. Zero customers, so it wasn’t exactly busy. Even so, the counter guy wouldn’t get up to show me what i needed. After wandering around for 5 minutes, i left. Home depot got me what i needed within minutes. I would have thought a small business like this would do anything they could to bring in customers, but I guess they’re only interested in the pros.

Horrible customer service. Went in on the recommendation of other big name stores that did not have the part we needed. Suggested this place. They were not helpful at all. Said they didn’t have the part — didn’t know if it existed. Go back to Home Depot & have them order. They said they couldn’t. Spent all of 2 minutes with me. Didn’t even try to figure out a solution to my problem. At least Home Depot, Lowes & DeNaults had kind employees who tried to help.

This business in apparently only interested in commercial customers. I brought the pieces from my leaky bathroom faucet spout to them to see if a replacement part might be available. The clerk waiting on me asked what brand the unit was. I did not know and the unit did not have any identifiable markings. The clerk said that they had thousands of parts in the store and he was unwilling and/​or unable to look for parts without a brand ID.

First of all, I’ll say that I’m happy to have discovered a great alternative to Home Depot, Lowe’s, and OSH for major plumbing project needs. After my re-​pipe contractor recommended Ferguson’s, it will be hard for the ‘big box’ retailers to beat the selection and price of Ferguson’s. My main issue was with the delivery that this location set up.
I had to come to the physical store to order and pay for a water heater, and had to wait for a bit at the counter before I was helped. The order was processed quickly and delivery set up for early morning on a Monday. I stressed the time sensitivity of this order, as a project was underway that had a very specific window in which items could be delivered to my place — variation by more than a day could affect whether or not the water heater could be installed at all. Mike, at the counter, assured me that it would be delivered on time, and that he’d notify me if there was any issue.
The rest of the story reads like your average delivery window nightmare. You know how it goes:
1. The delivery window comes and goes, and there is no sign of the water heater.
2. I call Ferguson’s and speak to Mike. He sounds annoyed that it’s only one hour past the delivery window and informs me, «The guys must be busy. But they would have called me if there was an issue. They haven’t called, so there must not be an issue.» (logic practitioners, hold your fire) He takes my phone number and says he’ll call me right back with an update, which never happens.
3. Three hours past the delivery window, my neighbor who had agreed to sign for the delivery has to leave her unit. I send an email to Mike letting him know that the way this delivery has been handled has been unprofessional and frustrating.
4. Four hours past the delivery window I call Ferguson’s again. This time I get the manager Abheek, who agrees that it’s a highly unusual delay for a scheduled delivery, and takes my number and says he’ll call right back. Sweet baby Jesus, he actually DOES call me back and informs me that the delivery somehow wasn’t scheduled for today; it is ready for delivery tomorrow.
Thankfully I had built a cushion into my time-​sensitive delivery and so one day was technically the limit, but still okay. The item was delivered about an hour after the delivery window that day.
Were it not for the manager’s timely and helpful response, this would have been a disaster and 3 stars would have been generous. As it is, I can still recommend this location, but with some major caveats above.
PS I also bought a shower/​tub faucet via their online store, which has access to a different inventory than the brick and mortar locations like this one. The set was delivered ahead of time — but contained a defective part that had to be swapped out!