Firestone Complete Auto Care

Had an appointment and showed up on-​time yet it took two hours to put on my four tires. I purchased the tires online and they were there and ready to go. They pulled my small truck in right away and it just sat there for at least 45 minutes before they did anything with it. After I asked about the status of my install they finally lifted my truck to begin. Another 45 minutes later and they only had two wheels done. I complained about how slow it was going and that seemed to only make the installer work slower. Near the end of my two hour wait, a lady came in to ask about getting tires for her vehicle. The manager quoted the tires and install and told her that it can all be done in under one hour. I said, «Well, I have been here two hours now and my install is still not done.» After she left the manager was mad at me for sharing my experience with her.
Please note that this was my personal experience with this facility and may not be indicative of their typical level of service or the service experience others may have receive.

Got an appointment for 3pm for today. Arrived on time, handed over the keys, i was told it would be done by 4.15−4.30pm, i was skeptical abt that as i never got that quick response earlier from any firestone before so i asked — really 4.30? The representative saud ‘yes’, i said ‘ok, thats cool’. I went back to my wife who was waiting outside and told her that they will be done by 4.30 and she was also surprised.
I visited them at 4.50 as i didnt hear back and that person said sorry we have so many cars today, we have not yet started working on your car. I said, really? Yet again.
It is 6.18pm right now while i am typing this and they are still not showing up :(

Took the car on for brake replacement and after 2 returns the problem was still there. Before we could get back to the shop for a third fix the brakes failed causing an accident.
thankfully no one eas hurt.
Of course the inspector for firestone found no fault on their part but word got back to us that the parts were old. Im still paying for it!!!
If you go there watch everything they do.

Took My Daughters’ 2004 Doge Neon Car in For a Tire Change & Alignment and they Said they Would Not replace just One Tire & Had to Change all 4 Tires that cost about $ 500.00, so I was shocked at the cost for it & felt the need to price shop, The Next Day the Serpentine Belt Broke, which seemed a bit odd…

I am Firestone customer since 2006
Bern vey happy with their service.
There was some confusion in their system and Tifanny trusted me and took care of my problem fast and professionally. No question asked.
Thats the kind of customer service i had’t seen in a long time.
Great job Tiffany

My family and i have been loyal customers of firestone and continue to be. Staff is always helpful and friendly. Mechanics are good at what they do and take care of our car needs. I also bought a set of tires here a couple years ago and have had no problems. Thx!

Brought my car in for tires because they had the best deal. So for the tires, everything was acceptable. Also needed an Über inspection and that is where things went south. Todd (service rep who helped me) called to let me know that one of my bearings and ball joints were bad and I could not pass the Über inspection until the ball joint was replaced for nearly $ 400. Having recently replaced my brakes, I had just recently inspected these items and knew they were fine. I told him not to proceed with those repairs and immediately went there to see proof. When I got there, my car was on the rack and all tires were off. I asked Todd to show me the bad ball joint me he would have to put the tire back on before he could show me the bad joint. I explained quite obviously that if the tire was on we could not see the ball joint. He gave me a line of BS that I wouldn’t be able to see that the joint was bad and that if the tire is on, he could demonstrate the «play». Having replaced ball joints myself I already knew he was trying to con me as ball joints are easily determined bad with a visual inspection. I told him I did not want that repair and just to complete the tire install. THEN he was able to «remember» that he could offer me a more substantial discount on this false repair and took another $ 50 off the estimate. Of course I declined the generous offer of screwing me for less money and insisted that tires is all I want.
Immediately took my car to Discount Tires (another Über approved inspection center). I asked for the inspection and asked them to take a close look at the bearings and ball joints as I was told at least 1 is bad. Car passed full inspection with no issues and NO BAD BALL JOINTS OR BEARINGS!
Firestone obviously used the Über inspection to strongarm me into unnecessary repairs. Bad business from a huge chain like Firestone. They felt the need to screw me even after I just spent nearly $ 500 on tires. It was refreshing that Discount Tires told me the truth for the small $ 20 Über inspection fee even after I told them «I thought» 1 of the ball joints was bad.

Popped in on a busy lunchtime and was seen quickly.
Had a TPMS warning pop up intermittently for a while and the BMW forum suggested I visit a Firestone dealer.
The service adviser (Todd) was very friendly and quickly diagnosed the failure and printed off a competitive estimate for the repair.
Did not charge me for the diagnostics– would recommend this place to anyone. The only thing I suggest is to time your visit well as parking can be a little tricky.

My car broke down.
The second day they told me they still can’t find any problem. Ask me to wait their boss to check.
The third day they told me the problem is fuel pump damaged.
The fourth day they ordered the part for replacement and find out they were wrong…
FINALLY, USE FIVE DAY TO FIND OUT IM JUST RAN OUT OF GAS. WHAT THE HELL.
And they damaged the bottom of my car!
The bill total is around $ 600.
I don’t know why the fuck they charge me remove & replace fuel pump.
Never coming back to this stupid shop again.
COME THIS SHOP IF YOU WANT YOUR CAR GET DAMAGED BY A GROUP OF PEOPLE DON’T KNOW ABOUT CAR!!! NOT AT ALL!

Super nice staff, but literally take forever; think I’d rather pay $ 20 more to not have to wait for 3 hours. Told to come in around 9 am and that they’d be able to do my oil change, ended up waiting here until 12:15 and they can’t find the car key… how does that even happen. A little annoying when a guy comes in at 11 saying he only has an hour and they tell him they can make it happen. Manager was understanding and gave a free oil change for the next time.

This place is pretty cool. Good service and the service manager Myles is very knowledgable and helpful. I have had 2 great experiences with him. I will continue to bring my car here.

My wife and I have been giving this place a second chance. Tom, the manager, is super cool and really going above and beyond to keep our business. I have been ordering my tires from Tire Rack and having them installed here. They always get me in and out. Most recent search for tires, Tom beat Tire Rack and the new tires are being installed as I write this review! Since my last review, I had a major complaint regarding their repair quotes. I had brought that to Tom’s attention and he assured me that it would not happen again. I have been «testing» them on occasion by having them quote repairs that I know what they should cost. He has been honest, upfront and most of the time beating the quotes of other repair shops.
It’s nice to finally have the trust of the repair shop I really like! Like I said in my previous review, I have been coming here since 2004. It’s nice that Tom and his staff has recognized that and is making an effort to earn my business back. It’s working! Thank you guys for all that you do!

My car started making cranking noise after I installed 4 new tyres along with parking brake that got destroyed while tow man replacing spare tyre for flat tyre. I went to this store as I am close to my job for straight 3 days and talking with 5 different people from this store and the store where I got my this problem came out. And finally on 3^rd March around 7:45 pm, Camerron the liar tyre specialist told me not to show up until he brings the thing that needed for my wrongly done parking brake kit. I am waiting for his call before I complain corporate. These people are big liars when they have to work for the wrongly done thing for free. I am not coming back here. At least Pepboy’s told me the noise came out because of wrongly done patking braking kit. Worst Customer Service Experience. IGNORED!

Worst experience ever, especially when Tom Glossop store manager treated me like an idiot and he was also defiant towards me.
I will never recommend this place. If I was the owner I had him fired.
He needs to know that a customer should always be treated with respect and it don’t Matter what ethnicity they are coming from

Just blew a tire on the way to lax to catch a flight. They immediately got us in and fixed up with great customer service. I would highly recommend this place to anyone!!!

I needed to do oil-​change, I was surprised by how fast it was and good service.
I will definitely come back there next time!

I’ve been going here for sometime and never had a bad experience. They treat you really well and always go out of there way. Tom (A regular) employee is always making sure everything goes well. Miles helped me out this last time and I had several annoying or for some you would say common situations. He went out of his way to make sure everything was handled like I wanted.
I highly recommend this place to anyone looking for good customer service, and great service. Make sure to get the 0% interest rate for 6 months financing, if you are broke like me.

Man… seriously eff this place. Appointments mean crap here. I have lifetime alignment but it takes a lifetime for them to even look at your car. Wtf they need to manage their appointments better. There is a bunch of one star reviews for the same reason. They tell you a time and let you sit and wait for hours. they need to read these reviews and do something about how they schedule an appointment. If I have an appointment at 8 am and they can’t look at my car until 11 am then fcken schedule me at 11 am. Instead they say it will he done in an hour and half and these idiots have not even looked at my car within that time frame. so I’ll just sit here and write a review that won’t do shiiiiiiit.

I have brought my cars here for almost 8 years. for a very good reason: the guys are honest, nice, and hard working. it kind of pisses me off to read the reviews that people ’ had to wait too long’. or should have gotten a second opinion, because YES people– it’s your car, it takes time, and if it’s a big issue, then go get a second opinion.
anytime I stop by to have my tires and fluids checked, they always happily check and top off if needed. I will continue to bring my cars here :)

These guys rock. Been having my cars aligned and worked on by firestone for years. They take excellent care of my Audi S4, my Nissan Pathfinder and my kids cars. Tom and the crew over here get it done and are the friendliest bunch of guys. They get busy so have patience. They get it done and the prices are reasonable.
They aren’t the cheapest but they’re fair and stand by their work and warranties. To me that’s much more important than being the cheapest. I’m a firm believer in «you get what you pay for» with auto work.
Bottom line, I refer all my friends here for all their tire and basic maintenance needs.