Foothill Surgical Institute

Strongly recommend!!! I just had my bunion surgery with Dr Moy… AND IT IS PAIN-​FREE… Staff is outstanding, helpful and professional, cant ask for more! And i would suggest everyone to verify their insurance and everything before they want to see the dr or wanna perform a procedure in that case you wont have any issues, thats what i did and all the communication was via email. My emails were answered within 24 hrs with all the detailed information… I personally drive 3 hrs to get to this office… Folks if u r local take advantage of this place n its smart physicians u can NEVER go wrong WITH Dr Moy

I made an appointment with Dr. Moy before reading all the negative Unilocal reviews. The day of my appointment I almost cancelled because of the negative reviews, but decided to go anyhow because it was close to my office and I really needed to have my toe examined. I was pleasantly greeted, had no wait and was attended by Dr. Moy in a very nice professional manner. So contrary to all the bad reviews that others have posted, my experience was a very good one. I highly recommend Dr. Moy and his staff. GREAT EXPERIENCE AND MY VISIT WAS QUICK.

I am leaving this review for my grandmother as I am her caretaker and she wouldn’t know how to post to Unilocal if her life depended on it. She still has a rotary phone… So I took her in to see Dr. Moy — even after reading the reviews (which are 1 star because of old staff he had cause the staff we encountered were awesome) and the consultation was quick and gave my grandma comfort in learning about the procedure. We scheduled her and came back and I’m not kidding she was perfectly fine right after the surgery and remained that way with no medications. Which was one of my concerns because she takes some medications now and I didn’t want her to have to mix them al together, it just kinda freaked me out. Anyhow, she didn’t have to take one pill for the pain not even ibuprofen. This showed me this Dr. is great. He also made her fill out some pain survey right after the surgery on how much pain she was feeling and she didn’t feel anything. Pretty awesome to have my grandma not limping anymore and back in her rose garden. Kudos Dr. Moy and staff. Thank you.

I was astounded when I read such negative reviews about Dr. Richard Moy. My experience has been outstanding in every way. I had my first bunion surgery done in 1996 by a Newport Beach dr. It was months of recovery and my left foot never looked right again.
In 2002, the bunion pain on my other foot became unbearable. I knew I needed a different surgeon this time. I began asking people at work if they had recommendations for a surgeon. The only 3 colleagues that responded gave glowing reports of their bunion surgeries with Dr. Moy. His name kept coming up as the best bunion surgeon in the LA area. I booked an appointment and scheduled surgery shorty after.
There was literally NO pain, I was able to walk in a support boot that day, and returned to work within a few days. Normally I’m on my feet all day, but I looked for ways to sit more to rest my foot.
My daughter who lives on the East Coast is flying out soon to have both of her very sad feet fixed by Dr. Moy.
I have recommended him to many people who have been greatly satisfied!
You’re right, the office staff is not warm and fuzzy by nature, but they’ve always been professional and helpful. They are just doing their job!

It is with utter discontent that I submit this review. What’s the problem? As one has said, «it’s the office staff…». I called and requested an appointment for a painful callus on the bottom of my foot. I called and asked for an appointment with Dr Jennifer Lee, as she is listed on my United Healthcare PPO network, because if you see someone out of network you’ll be responsible for «other» costs. And I will say this to everyone that goes to a see a physician for the first time, verify that the doctor is in your network, make the appointment with the office and ask the office to provide you a written appointment confirmation with that doctor (my mistake that I neglected to obtain; I guess I should not trust anyone in the medical field, people that are suppose to be helping people). Upon arrival at 9am, I enter in the door 10 minutes later, because the office wasn’t ready to open, wrote down my appointment time and who I was there to see (Dr. Lee) and I was wisked away to take xrays and was told that I could complete the patient paperwork later or throughout my visit (again, do not trust anyone, fill out the paperwork first, allow the opportunity for the medical office staff to verify that your insurance can cover this visit). Dr. Lee performed the xrays and was kind about it, and then I was lead to a room. There I completed the paperwork that was necessary. Within the paperwork, again, when asked how did I find this provider, I indicated that Dr. Lee was within my network. All of a sudden Dr. Richard Moy walks in, and performs a thorough exam of my foot, and cleans out what he can and makes his recommendation. WHAT JUST HAPPENED? Good Olé Switch-​a-​roo? I would have never expected it, maybe I just did not understand their standard operating procedures? Maybe all the times I have ever visited any doctor’s office I never cared to ask who is this nurse, who is this doctor, are they the folks I should be cared by? All very good questions right??? So what is this leading to, after the visit, I prepped to leave and went over to the Office Manager’s desk, Penny. I was fully aware that visiting someone in my network requires a $ 40 co pay for specialty doctors, BUT… Penny says I did not have a visit with Dr. Lee whom is in my network, I had a visit with Dr. Moy and I owe them $ 150 as payment towards my $ 500 deductible. HmmmmMMMmmm… makes sense doesn’t it? I wrote out the check and was extremely distraught. I questioned Penny, and she gave me a look like «I could care less.» She called me later that day to let me know that the insurance would not cover the surgery necessary to repair or fix what ever problem my foot was having, and again I questioned why was I being charged an out of network deductible when all leads say I was suppose to meet with Dr. Lee. No definitive answer; she responds I will consider speaking with Dr. Moy to see if there is anything that can be done. A weekend passes and I pass by the office on the way home to see if she’s found any remedies. I walk in, there’s no one at the reception desk, and Penny glares over from her desk and asks,“Can I help you with something?” I asked if there is anything that can be done to correct the situation. Same response (with same body language gesture) I haven’t had a chance to review the situation with the doctor. So this is my remedy, I will post this my review of their office and deal with the foot pain until I can find another more capable office to care for me without making me feel inferior or stupid.

I do not recommend this place. BAD BAD BAD customer service. Dr. Moy is excellent but he really needs to change his staff. I had a horrible experience with them. They told me to go pick up my family member because they were going to leave. I got there prior to the time and I told them Im here to pick up my family member then the girl in the front said oh shes not ready they told me to tell you that. I just follow orders. Then i had to wait 30 min more and then my family member was under anesthesia and they asked her if she knew me and i guess she said no. So they literately kicked me out. They said you need to leave now. Thanks for coming. Wow so rude of them.

I had left foot bunion surgery with Dr. Moy. I followed post surgical instructions to a tee. The foot was very painful afterward, although Dr. Moy claimed there would be little/​no pain. I needed heavy narcotics. I also needed crutches to walk afterward, although he said that was not supposed to be necessary. And a year and a half later, I still have some foot pain. Not as bad as the bunion, but some pain. Dr. Moy is all sales, no empathy. Does not seem to care one bit whether you feel better or not. His office is a bunion surgery factory. Another major complaint is that the office estimated my out of pocket expenses super low (after talking with my insurance carrier). Dr. Moy charges you for each 2 minute follow up office visit, and there were many. And he charges separately for the boots, etc. So the surgery cost me about $ 3k more than they estimated. That was painful too!

There is no doubt in my mind that Dr. Moy is an extremely skilled and knowledgeable surgeon however after my consultation I will not be getting my surgery done here.
I came into the consultation without receiving prior notice that it was a group consultation until I and several other patients were herded into a room to view a presentation and video. The presentation was presented by Dr. Moy and instead of providing information it came off as an advertising speal about his skill set and prerequisities as a surgeon. I noticed if anyone raised questions during the presentation or video Dr. Moy would ask them to wait until the end to ask them which was irritating because the point of a consultation is to get questions answered.
Afterwards came the examinations and Dr. Moy called each patient into the room one by room to examine their case. As soon as I sat down in the patient chair Dr. Moy examined my feet and recited notes to his assistant who was writing them down. The exam took about 2 minutes and before I could ask any questions I was ushered out back into the waiting room. HE DID NOT ONCE LOOK ME IN THE EYE DURING THE ENTIRE EXAMINATION.
SUMMARY: He’s obviously a very skilled surgeon however the extremely impersonal and rushed office experience eliminated the trust I need to feel with my surgeon before I put my health in their hands.

Do NOT go see Dr. Moy or Dr. Lee! It has taken one entire year to get billing for the initial appointment finalized.
Prior to my initial group appointment when Dr. Moy gave his presentation about how his bunion surgery is different, I gave his office my insurance info and they confirmed what I would have to pay for my co-​pay and nothing else.
At the initial appointment, I was not able to see Dr. Moy because my PPO insurance did not cover him, only his assistant, Dr. Lee. ***I have an outstanding PPO insurance, so I found it odd it was not accepted if I saw Dr. Moy***
After the x-​rays (which I told would be covered by my insurance) and extremely quick consult with Dr. Lee, I left.
Well, the office sent me a bill the next month and said my insurance would not pay for the appointment. I asked for the claim to be resubmitted because I have never had that happen, ever. The next month I got a bill saying the same thing. I called the office and asked why, then called my insurance company. The insurance company said they would look for the resubmitted claim from Dr. Boy’s office. This went on for 1 year ~ every month I got a bill, in which I would call Dr. Moy’s office explaining that it was a mistake and could they resubmit it. I even got on a 3-​way call with their office and my insurance company twice to try and straighten this all out.
Needless to say, the insurance finally paid the claim that Dr. Moy’s office finally resubmitted, but I continued to get bills from Dr. Moy’s office. I called one last time saying I did not ever have to pay more than my co-​pay, that’s insurance had paid, and asked why I was continuing to get bills. They said it was all okay. I insisted on a final bill being mailed to me showing a balance of $ 0 being due from me to them.
I would not trust Dr. Moy’s office to correctly bill my insurance if I did go in for my bunion surgery. Plus, other reviewers have stated what I also thought — rushed initial appointment and lack of time spent prior and after bunion surgery. I also asked for both bunions to be done together since I cannot take back-​to-​back time off from work and I have a young child to take care of. Dr. Moy refused and it made me feel like it was a money issue. Other podiatrists have said it’s okay to get the bunions done at the same time.
I would never recommend anyone to Dr. Moy’s office and have actually told friends and family members about my extremely negative experience.

It’s been over a year since I had Dr. Moy try to correct a hammer toe problem that previous surgeries had not been able to do. My toe is so much worse and deformed looking now than before his surgery. I highly recommend having an MRI before any type of surgery is performed. If Dr. Moy had done so, he would have found that I had a ruptured plantar plate and that the surgery he performed only made it worse. I have heard great things about his bunion surgeries, but if it has anything else to do with the foot, I would get another opinion. And I would have to agree with Rosalie — he doesn’t really have much sympathy when things haven’t gone right.

I had bunion surgery on my left foot and a bunion revision on my right foot (six weeks later) with Dr. Lee. I haven’t experienced any pain from either of the surgeries and my feet look great! Because I did the surgeries back to back I haven’t been able to work out on my fully recovered left foot yet but I believe opting for the surgery is going to make a big difference in my life. Dr. Lee is great! She’s smart and knows exactly what she’s doing — if you get her talking, she’s pretty funny too.
I haven’t had any issues getting ahold of Dr. Lee as she was my primary doctor. I believe the issue with the first review was that they had surgery with Dr. Moy and then sent their questions/​concerns to Dr. Lee who wasn’t their main doctor even though they do work closely together (just a guess though).
From someone who had surgery once with a doctor who was a waste of time and then again with Dr. Lee — I really recommend her if bunions are unfortunately part of your life.

Everyone goes to Dr. Moy for bunion surgery. He is hands down the best and most knowledgeable. I’ve already had one foot done, I had the best experience, hardly any discomfort, my recovery was smooth and I had zero complications. I send everyone to Dr. Moy. Your feet are so important, why take the risk and go to someone else!

I went to this doctor to get a neuroma removed from my foot. After surgery my toe did not lay flat, the tendon was too tight. He had absolutely no sympathy. He wouldn’t send me to physical therapy and he did not offer a solution. I was in more pain after the surgery then before I went in. I finally got a second opinion, they recommended therapy and I feel much better, but I will always have to tape my two middle toes together because of the result of my surgery. Go to a doctor that will take responsibility when things don’t go well.
I do not recommend this guy or his practice!

This is a follow-​up to my review dated 10÷17÷12. As stated previously, Dr. Moy’s office made me pay a co-​pay of $ 125.00 that I wasn’t supposed to pay. It took a while to get an acceptable receipt from the office that I could submit for reimbursement. When they finally sent me one, I had to tweak the formatting so everything would fit on one page. But that isn’t the real problem – just a symptom. Today I found out my insurance company rejected my claim, as Dr. Moy’s office had billed them for the full amount, INCLUDING the co-​pay I had already given them!
It’s no wonder their office is so lavish and plush if they are double dipping!
Considering how cold, impersonal and difficult they have proven to be, I’m not very optimistic about getting my money back.
They may be skilled but I find their practice questionable.

I was referred to Dr. Moy by someone that had seen him before. I usually go to the Sports Medicine Clinic off of Crown Valley. I have to say, I never felt so uncomfortable in a doctors office. Dr. Lee, no personality whatsoever. Dr. Moy, actually had me feeling like I was wasting his time. The only reason I went there was because my foot was the issue (he is a «foot» doctor right?) and I was referred.
Never again. I will take me business to the Sports guys off Crown Valley!
Can’t even bring myself to offer up 1 star, but this won’t post unless you give them at least 1. Sad.

Had my bunion removed by Dr Moy. He is excellent. I had followed his website for years and decided to have it done while I was on vacation in the San Diego area.
There was no pain after surgery. Which was incredible. I did however have some pain when his assistant wrapped my foot too tight. I ended up having to cut the bandages off to relieve the pain.
The surgery was quick and easy. The difficult part is if you are from out of town you will not hear back from them.
I had several questions regarding recovery after wards and never got a reply. The other Dr Lee rarely will return a call or email even after a week.
As long as you do not have any issues after wards it was all good.
If you are local and from the area I highly recommend him. You can follow up a lot easier. I would suggest you only see Dr moy and not Dr Lee. When I finally got ahold of her and sent photos she requested of the bruising on my foot and area of pain she never responded for a full week. When questioned about it she said «I don’t check email that often» Why would she have me send her an email with photos if she was never planning on looking at them. Very frustrating.
Overall good but it has only been a few months afterwards… we will see if it continues as well.