Hilton Garden Inn Lake Forest Mettawa

I booked an event for 30 people without much lead time. The entire team, from the manager on duty to every employee in every position, took great care of each of us! I can’t even name all the names of the people who went out of their way to make certain that we had everything we not only NEEDED, but anything we WANTED as well. We have been meeting in another location for over 20 years, and although it was ok, we never knew that it was ‘just ok” til we spent the weekend at the Lake Forest/​Mettawa Hilton Garden Inn. Oh my gosh… it is spotless. Always. Someone is always cleaning something.
The individual sleeping rooms were all perfect. I just can’t use enough superlatives to describe our three-​day stay! No one in our group had to change rooms for any reason. Not one of them complained about anything. We all marvelled at how nice all the employees were. Many ate all their meals in-​house all weekend. Several used the workout room and enjoyed it.
It is clean, and bright, and open, and the amount of natural light let in by all the windows was just great for our work! Food was fresh and served with smile.
«Hospitality’ is not a cliché here. The employees are genuine in their care of their guests… it goes well beyond people just ‘doing their job». The right people were hired and trained well, and it shows. I would suggest that anyone who needs to book an event in the future seriously consider the Hilton Garden Inn Lake Forest/​Mettawa.

A pool, an updated lobby, a pristine room and close to the highway. What more could you want at a hotel that likely has a large business clientele? The food was also very good for the location. Would definitely stay again.

We had a Great stay here! It was Amazing how every single staff member from the front desk to the housekeepers always had a smile and said hello! Seeing a smile and hearing a friendly voice always makes your day a little better!

We have been very pleased with our stay here. The lobby is very tasteful, and features a bar, complimentary coffee all day, breakfast, and plenty of seating. Staff was tremendously friendly and knowledgeable.
The rooms were spacious, clean, and comfortable.
The jacuzzi and pool were a great amenity, and the gym had all the necessary basics. They seem to have plenty of space for meetings or events, and are located right off of the highway. DO request a room not overlooking the highway, as it can be a tad Noisy with all of the traffic zooming by.

Great facility. 25 miles north of O’hare. Nice high ceiling upon entry with lots of seating around the roaring gas fireplace. The check-​in was effortless and staff, courteous.
Breakfast is $ 12 hot buffet with scramble eggs, sausage, bacon and pancakes. You can also order a personalize omelette.
Afternoon evening Drinks at the bar or serve at the table was reasonable at $ 5 for beer and wine.
Shuttle service to nearby location is great.
Front desk staff is always smiling and greeting you and making sure you’re enjoying you stay. Amazing concept in a hospitality industry in which few have yet to perfect. I would definitely recommend it, especially at a rate of $ 89! Enjoy your stay!

BEST PLACE EVER! great customer service Jeff and Tyler helped us a lot! Free cookies and awesome house keeping. Will definitely stay again.

The customer service was great. They have a great bar and restaurant with excellent service. Tyler and Jeff went out of their way to make sure our stay was even better than expected. I definitely recommend staying here if you’re in the area.

Really enjoyed my stay at this hotel. They have a lot of great amenities for out of town guests and the staff is supper friendly. One thing of note, you can hear your neighbors through the vent in your bathroom. Beware what you say and do.

Stayed here last week for work. Great team warm genuine helpful employees made me miss home less. Excellent meals and wine were a nice way to wind down on the road.

I know this hotel was built not that long ago and I always pass it on the highway. It’s at a great location in a quiet neighborhood. The moment you walk in you will be very impressed. Very nice and elegant setting in the lobby, there is a small bar and food place as well. They have a 24 business center along with a fitness room and pool. The room is pretty decent, average sized. The room comes with a microwave, Keurig coffee maker and mini fridge. The bathroom however is a little cramped but wasn’t too bad. The bed is a tempurpedic bed, very firm. I had a very nice stay at this hotel. Very high quality service and just very quiet as well.

They just updated the bar/​lobby. It’s a very nice improvement.
I come here after work to meet friends that work nearby. We camp out in the bar/​lobby and order a few sips and apps. People show up one by one and the wait staff is so nice about getting everyone’s drink order as they sit down. Then we gab over a few appetizers for a couple of hours.
I have only ordered wine and a few appetizers here. Nothing special, but I can’t complain either. Don’t come for the food. Come for the convenience and the staff. Alex is the absolute BEST! He always looks out for our group!
With their remodel, they also created a nice cozy patio space. I can’t wait for nice weather!
As a note: I know people that have stayed overnight from out of town. Their tip is to ask for a room NOT facing the tollway.

Went in for dinner on Saturday night at 5:30pm-party of 2. The restaurant was empty. Ordered chicken noodle soup. Received two bowls with no noodles. Then the server brought a bowl of noodles and placed it between us to share leaving no spoon. Thought this was rather tacky-​no other restaurant has ever done this. Ordered steak wrap-​got severe food poisoning at 10:00pm. Up all night and 12 hours later still not feeling good. Ordered a burger and fries-​it was ok. The onion, lettuce, pickle and tomato condiments with the burger were good. The burger tasted a little burnt from the grill. The fries were crisp and hot. Would not suggest to anyone to eat at the grill.

Meh. It’s pretty mediocre. The rooms are quite nice but our’s faced the highway and was VERY noisy. It was really hard to sleep in with the semis rumbling past. If you stay here, request a room on the other side of the hotel – facing the parking lot. One nice feature, rooms have mini fridges!

We stayed here for a wedding and things were really nice. The rooms are large-​ish, there’s a pool, gym and jacuzzi PLUS a nice bar that serves beer and liquor each night if you don’t feel like going away from the hotel for a drink.
Even though there were a ton of things going on at this hotel the weekend we arrived, nothing was too loud or obnoxious to handle. There were a bunch of kids in the joint for some kind of sporting event, but we couldn’t hear them in the halls or anything and they seemed to be under control in shared, public spaces.
A decent breakfast spread (with an omelette bar) is $ 12.95 each morning and you just walk out to the lobby if you decide to eat.
Parking is abundant and it’s convenient to know people staying in the hotel across the parking lot since you can party in both places.

The staff at this hotel makes the difference. Automatic upgrade, very helpful, great room… all the stuff you’d expect for a Diamond Member.
I’d stay here again in a heartbeat!

I travel weekly and stay in Hilton family hotels, and I have never received a better level of service and friendliness than I have with my current stay at the Hilton Garden Inn Lake Forest — Mettawa. I have about six more weeks of stay in town, and I’m actually not dreading it because of the great folks here.
Alex and Janna at the bar, Valerie at the front desk along with Graciella and Christina in the morning at breakfast… were all truly fantastic. Everyone I’ve come across in my current two week stay here have been pleasant, including the guests — the vast majority of which are fellow business travelers hiding from the bitter cold.
The breakfast in the morning is great with your typical continental fare, but they also have chefs ready and willing to cook your breakfast made to order at no extra charge for Honors members (I love their omelettes). The dinner in the evening is great, and they have no problem fixing custom, off the menu requests as desired for healthier options.
The room was modern, clean and tidy as expected with a mini-​fridge, coffee pot, microwave and flat screen television as with most Garden Inns, while the internet is complementary for all guests. If you’re visiting Lake Forest anytime soon, I strongly suggest staying at this Hilton Garden Inn.

As soon as I walked into the hotel I could tell how friendly & hospitable the staff was.
Check in was very easy & the people at the front desk were very nice & easy to deal with. The lobby area was very nice & relaxing & had areas to sit & relax.
There is a bar & grill in the lobby that opens at 5pm. I didn’t get a chance to eat there but the restaurant looked pretty nice for a hotel bar & grill.
The most important thing for me is that the place is clean. This hotel was one of the cleanest I have stayed at. The rooms were nice, the only thing that could have been better was a bigger tv.
Overall this was a very clean establishment with a very nice staff & I look forward to staying here again.

The best Hilton Garden Inn I have ever stayed at! The staff here are very attentive, courteous, and follows up! I asked for a power cord because I forgot my laptop cord, the guest services representativeS followed up and even though they did not have one, they followed up with me! They also provided me instructions on how to get to the closest Best Buy.
In any case, the fitness center was clean and very nice! Pool is small but definitely CLEAN!

I was in Lake Forest for a wedding and stayed at the Hilton that night. It was easy to get there (no navigating small, local roads) and parking right in front of the main doors was a cinch. When I went to check in, two people were already in line in front of me and there was only one employee to help all of us. Once it was my turn, check in was quick.
My room was on the first floor at the end of a hall near an emergency exit. I didn’t mind being there, but M was not pleased. M also didn’t like our lovely view (and sounds) from the highway.
What did cause me to raise an eyebrow was the dead rolly-​polly bugs on the floor. I collected about six of them and took a picture. There were also a lot of dead bugs near the emergency exit. M and I both agreed that our room was clean despite the bugs.
Everything seemed new. I was delighted by the flat-​screen TV, mini fridge, and microwave in our room. M liked the Nutragena products. The pool was small (fit for splashing children but not a serious swimmer), but looked nice.
Check out was simplistic. We saw that an invoice should have been at our door at 6:00 AM (it wasn’t) and that we could just leave our keys in the room and go on our merry way. Since we didn’t see an invoice, we brought our keys to the front desk.

Standard hotel and amenities. They offer free water for guests, so you wont go parch.
No hotel bar or quick stop restaurant/​food shop. I passed on the breakfast buffet.
Also, no free wi-​fi. Really?