Renwes Sales

As prior customers of Renwes Sales, we are happy to say they are just as great as they were when we purchased our last appliances from them. Matthew has got to be the best salesperson, pointing out things we never would have thought of. Thanks, Renwes, for keeping up the good work!
Bill and Michele Steele

Very poor service they installed washer and dryer
Wrong and it took 15 phone calls and several faxes
Before I got someone out to fix and than they had the
Nerve to charge me 80.00
Never again would I use them

Great experience buying new appliances for my kitchen remodel. I wanted appliances that matched my counter depth KitchenAid refrigerator that I bought a months earlier, only to find out that the handle style had been discontinued. Renwes was able to get me the appliances that I wanted, and a few months after installation, they’re still working great!

Good customer service, amazing variety. We love our new Bosch dishwasher and faucet!

The staff at Renwes has been very friendly and their prices could not be beat by the major chain stores. Our salesman, Matt Schifferli, took his time to show us various product lines for our kithcen remodel and identified an $ 850 manufacturer rebate we were eligible for. Five weeks later Matt called to inform us that the manufacturer had just released a new rebate we were eligible for and saved us an additional $ 950. I’ve never had a salesman take the time to save me additional money after a deposit was already collected. Superior customer service! I recommend Matt and Renwes to anyone looking for a new appliance.

Ordered via email, pricing was exactly the same like AJMadison online. Was delivered free exactly the date they told me. The sales manager called Roy even send me an invoice With all serial numbers on it so I could easily file the rebate with Bosch. excellent experience.

this is the BEST place to buy appliances, fixtures, basically anything they sell is top quality and the people that work there are knowledgeable and very nice. Matt has helped me several times when I needed a new washer, dryer, refrigerator/​freezer. and freezer. I have also bought a kitchen faucet from him. He is the best! patient, has great product knowledge e and if any thing goes wrong with the product he will help you out right away. That happened to me when I bought a refrig./freezer and it was not working properly. I called Matt and he replaced it with i a week free of charge. I highly recommend this place and ask for Matt to help you! I have been buying there for over 15 years and will only buy from them.

We came back to Renwes after a great experience in 2013 when we bought a refrigerator and range hood. The refrigerator went out after 6mo, and a repairman wouldn’t come out to where we live (up on Ortega) like we really live far. … so Frigidaire and Renwes replaced the refrigerator. We were not charged and the service was excellent.
Our range hood still sits too low (20″ form cook top), but obviously they have no desire as of today to fix that issue.
Obviously things have changed … fast forward to a few weeks ago.
We decided to go back to Renwes because of the positive experience we had before in 2013. I started looking around at cooktops as ours was going out. After alot of research, I had decided on Bosch or Frigidaire an also for our budget these were the best 2 brands in that price range; $ 1000−1500K. when my other half got there we looked again and then we got a salesman; Mathew; I do not recommend him for your salesman, if you get him, ask for someone else. I told him what we were looking for, the size and make (36″,. Bosch or Frigidaire). obviously he could care less. oh here’s a 30″ GE, here’s a dacor 30″. not sure how many times I told him 36″ and these are the 2 brands we are interested in. Then we had a question about the one we bought a Frigidaire Gallery 36 «cooktop. the guy didn’t seem very knowledgeable. during all of this I was frustrated and almost asked for someone else… WHY DID I NOT DO THAT !!! I had also talked to him about our range hood and how it sits really low and their installers installed it. He said call him with measurements and he’ll see what he can do.
We bought the cooktop, Mathew said he would call with a delivery time. I called after I got home and gave him the measurements on the range hood from our cooktop to where the range hood is. Mathew was on the phone so I left him a message and never heard back from him. Three days later I call him and ask about our delivery schedule (NOTE — I have to call him !) he says he was waiting to hear from me about the range hood. I said I called and left a message for you. He is like well its Friday they aren’t going to deliver today, I will email the guy from Bradley mechanical and see when he can come up there … the following week, Thursday I called back and said where’s my cooktop, what’s going on with it? (the only reason why we didn’t pick it up, is we were going to have it installed, so if we took it and something was wrong we didn’t want to be to blame for any issues).
This is where it all really goes south …
I got ahold of Mathew, who after he sent his email for Bradley Mechanical he felt his job was done; no follow up on if we were contacted ect. so I said he should have followed up and he was argumentative and I said I wanted to talk to his supervisor. He said why do you want to talk to them, I said because I am not going to argue with you about how to do your job. He said lets just cancel the order. I said I am not canceling and I want to talk to his supervisor. He put me on hold forever. I hung up and called back and was put on hold and this woman finally came on the line and said is this Linda? I said yes, she said her name was Erin and she was the supervisor and Mathew informed her of what was going on. I said what his version? I said so you put me on hold and listened to his BS instead of talking with me immediately? All I know is I am furious now because of that jerk. I explained to her why I am upset from the beginning at the store to now and that this guys is in the wrong line of work and has no clue about appliances. she assured me he had 15yrs experience. probably the owners son …
Anyways, she called me back the next day to deliver it was going to be 95 or 75 dollars, to install 95 – 75 dollars and if they have to cut the countertop $ 50 each side !!!
No„ my neighbor was in that area so he picked it up for me and we took our old one out and put this one in .
I have to save, I took a week to write this email, because I was ticked off with the place and still am and we will never go back there to buy anything else, our dishwasher we’ll go to Lowes and buy. But talk about a company that tries to put the blame on the customer instead of acknowledging their sales persons is an ass and he sucks at his job. Even Erin tried to put blame on me .
Please go elsewhere to buy your appliances. obviously something has changed with this outfit since Feb 2013.

When we had our Kitchen remodeled 16 years ago, I did so much research on my appliances, I luckily found Renwes Sales, They were absolutely the Best to work with, met all my needs, with prompt delivery, with that said, 16 years later I needed them again, my Microwave went out, I dealt with Roy Belanger over the phone, super professional, gave him our measurements, and my wants, price (what a deal) drove down there to pick up, met Roy, showed me the Microwave, and even loaded it up in my car. Great Company, still around after all these years !!!

Not really sure what to say. Very large place with high end appliances. They don’t pressure you but when they did send someone, he was like the opposite. What he said made sense but the attitude was like he didn’t want to be there. He gave us all the manufacturer brochures and we just walked around. We didn’t stay long. Figured we had the brochures and would go home and look them over. Although I like the no-​pressure sales and lots of choices, I would think that for a high end appliance place, you would get friendlier sales people.

We have worked with Home Depot, Lowe’s, Sears and Pacific Sales in the past, but Renwes is the way the to go. Their installation team are top notch. In the showroom, Matt has been extremely helpful and knowledgeable. With all the issues we have run into with our kitchen renovation, we have had to change our order a couple times. Matt’s suggestions have been a huge blessing to us regarding quality and finances. When we found out our dishwasher opening was created too short and had to return our highly recommended Bosch dishwasher, Matt took care of us with a better quality dishwasher at an amazing sale that would fit our space. He also works great via email with us and our contractor, which we love. We couldn’t be more pleased anywhere else. I highly recommend Matt’s assistance and sticking with Renwes.

We purchased all our appliances last year for our kitchen remodel. We found Ken knowledgeable, professional, responsive, and a no-​pressure salesman. Renwes has an excellent selection, with plenty of models on the floor to see in person. Prices are competitive with other stores. The store also offers interest-​free financing for the first year. Most impressive was the post-​sales service. In the past year I’ve had two problems with some of my appliances, and within an hour after emailing Ken about the problem, I was getting calls from the manufacturer’s repair service to schedule a no-​cost repair within the week. I will definitely look to Renwes for my next purchase.

They are nice, up to the point you sign the purchase agreement, once you signed the contract, its turning to slavery. Bought a cooktop and a Downdraft for over $ 3K with 7 days delivery. two day before delivery I got a call which said the cooktop was discontinued. what a company! how they can sell without knowing as if they ever have it? they told me I can get the one on the display which had several scratches for $ 300 discount or order another one which took the same period of delivery. I already convinced my contractor for Granite top to wait until delivery day, they ruined my plan, put me in the trouble with contractor and just because it was a «honest mistake» they didn’t want to at least make me happy by giving me a descent discount. When I said I would write a review on Unilocal.they said they wouldn’t sell me any, what a looser!
I went to Best Buy right after, got the same cooktop and the same downdraft with $ 600 less. Cooktop delivered in 24 hours and downdraft in 3 days.
Renwes sales loosing the business with such sales managers!

Had a very bad experience with Renwes. Sales manager is VERY RUDE and arrogant. He needs to take a course in customer service skills. He wouldn’t want to give out his name. I will never give my business to this company ever again. Try other appliance stores first.

Our refrigerator crapped out a few weeks ago. We have a second «beer fridge» in the garage so weren’t in a huge rush. I looked at Costco, Home Depot ect. and didn’t see anything that popped out or really any kind of selection at all. All the big box places took a few days to deliver also. Unilocal to the rescue! I found Renews was just around the corner. They were our first stop of the day to finally get a fridge. They had a good size selection of about 20 – 30. We spent about 10 min wrapping our heads around all the options and we finally narrowed it down to a couple. Roy walked up and started helping us and I’m glad he did. He helped me make sure it would fit, I thought they were all the same size. He started asking us what we needed in a fridge and helped us narrow it down. We go through a lot of ice… Did you know they have refrigerators with two ice makers? Thanks to Roy we had a couple to pick through. Picked one and we’re done paying in about 10 min. I was shocked when he said it was in stock and would be delivered the same day.
Now it gets better, they deliver it, set it up, flush the water and make sure it’s running before they leave. Great service and I’m looking forward to the next one

Ever since Pacific Sales was purchased by Best Buy, they took a huge turn for the worse. Renwes was referred to us by both neighbors and a couple of architects. A truly stupid name for a store, it’s a combination of Irene and Wesley, the original owners several decades ago. They have a huge warehouse and Ken hooked us up with a good deal on a new fridge. This is an amazing store. It’s big and they carry a lot of brands, not just super high end stuff. Great service, very competitive prices.

It was a good place to go remodel your house. Had a lot of selections.

The worst in customer service. Encountered an unprecedented level of rudeness — from the owner! It seems we asked too many questions about a pending $ 35,000 quote and were told we were wasting their time to go to another store.
While the store has a great selection and they are knowledgeable it is totally upsetting to be treated in such a rude way. I believe I was hung up on when asking about pizza ovens. I think we asked questions/​requested input approx 5 occasions. We price compared and found everything fair with Renwes but their service completely, totally and utterly disappointing.
Unfortunately the owner is so burnt out s/​he doesn’t have enough skill to transfer to another rep or mitigate the situation. S/​he would rather call them as s/​he sees them based on 30+ years experience rather than take the time to get to know and service the client.
Now we will have to go to another store with all the selections and recommendations honed through our experience with Renews and they will lose out on the sale and any referrals would provide. If you must go to Renews avoid working with the owner.

Renwes ROCKS!
1) It’s the Orange County’s LARGEST PLACE appliance showroom!
2) KNOWLEDGEABLE SALESPEOPLE
3) Honest
4) Been in business in for almost 40 years!!!
Orange County is filled with appliance and bath emporia where the customer can wander without finding the right thing. If you’re wondering whether there’s another place in town, consider trying Renwes. I went to other showrooms and I received the cold shoulder and people wouldn’t even talk to me. This didn’t happen at Renwes Showroom. Hands down this place ROCKS for selection and service. It’s best kept secret in Orange County.
I remodeled my kitchen and I wanted something that would make me feel like I was my own chef and that when people come in that they notice my remodeled kitchen. We all know we spend a lot in our kitchens and we want it reflect who we are. That’s why I went to Renwes. They have cooking demo’s that allowed me interact with the manufacturer’s representative.
Renwes also gave me courtesy call to remind me that my appliances were coming. The delivery guys were professional looking and clean! Very professional! They were on TIME! No tattoo’s on their face like some delivery guys have on their face. They brought my appliances in and asked me where I wanted them. They were very careful bringing it into my home and made sure that I was happy. They even measured my front door to make sure that the appliances fit.
I would recommend this store over any of the big box stores or high-​end showroom. Skip the boxes and support local merchants like Renews. Wayne Small (owner) and his staff were super knowledgeable and didn’t try to sell me anything that they didn’t believe in. They was extremely honest and forthcoming and toke the time to ask me what I wanted in each appliance. As a consumer, I appreciated that honesty.
YOU DO NOT need to do anywhere else to shop for your appliances! They have it ALL! Don’t waste your time go to other places that sells appliances. These folks are heavy trained on all of their manufactures and they won’t lie to you.
I read review some of the other reviews and you have to understand that when you purchase appliance it’s the stores fault if the appliance failed. Remember, this is place where you purchase the product, they don’t manufacture it!!! It’s the manufacturers fault.
In summary:
The Renwes team ROCKS!!! But if you do go there, get ready to spend all day there! Oh yeah, they have things you won’t find at the big box stores or other so called showrooms.
I would and will highly recommend RENWES to any person I know!

Pacific Sales Who? No way! Pacific Sales spends all of their money on advertising and none of it on Customer Service. I’ve bought several high-​end appliances for many different homes and I’ve always had nothing but the highest, top-​notch service from Roy Belanger. He always returns my calls and e-​mails and has an answer for me within minutes.
When I had a problem with a duplicate washer/​dryer order with Pacific Sales, it took weeks to even get a response from Pacific Sales much less a resolution! A minor issue came up with a rather large order from Renwes, Roy had it resolved in under 2 minutes.
He’s my go-​to man for all appliances. I’ll take great customer service over saving a few measly bucks any day!