Sprint Store

The Sprint service network is a freaking joke I can’t even start my music on YouTube in my own driveway I have to drive down the street and pull over and turn it on and try to play music again this is just too ridiculous I cannot wait until my contract is up I tried calling the service 800 number and they just gave me Bologna they told me to make sure I turn off my phone every night for a few minutes and I’ve been doing that I think this is really a sick funny joke that I’m paying for a service that doesn’t even freaking work when I wanted to work at times there would be times where it will work fine and the music will play no problem but then there will be times where it doesn’t want to play music in the circle keeps on spinning on YouTube they didn’t even call me to check up on me to see if the phone is still working right this is such bullshit and if you stop with the freaking commercials on TV saying that they are the best network ever because they are not I don’t recommend this service at all save your money and go elsewhere

Best Sprint Store, don’t go anywhere else. Customer service from Cat, Andrew, Cheree, and America are exceptional!!! The Sprint employees here are professional, knowledgeable, and help you to save money. Thank you! Brian V

Request the manager (Kat) only when coming to this store ! Everyone else literally don’t know what they’re talking about. Anish wasted 2 hours of my time trying to «figure «out my bill and why it was alot higher than what was quoted. He attempted to so math in his head multiple times and it was always wrong !! He then proceeded to try and blame the high prices on my data usage (even though we had unlimited)!!! He then proceeded to constantly get involved in other people’s sale pitches adding on to a guy’s sales pitch on iwatches saying that they are all water proof (they’re not). I ended up talking to the manager for one minute and she was able to see the problem. Thanks anish for 2 hours full of bull$%it stupidity

Sprint is the company that finally pulled me from AT&T. AT&T has the worst customer service EVER. Sprint was better but not by a whole lot. When we signed up we were told we could get a Framily Plan and low rates and the biggest growing network ect… and everything looked good to me. The problem is, some of what we were told was not true. I fought with these guys for 4 months to get some of it straight and gave up on some of it because life is too short to waste yelling at a phone carrier and we had just bought the phones and needed to make it work.
Well, the Service is a joke! It took a year before I could get new phones for a different carrier and was mad enough to invest in 3 new phones just to say F you Sprint. I got there. We had numerous days of zero service for at least part of a day and after calling and yelling at someone for a half hour they discounted our next 2 bills by 40 bucks. That should have been the first thing they said when they knew they had been cutting service to our area during business hours to update a tower — but no — it took explaining clearly for 30 minutes that I was pissed at paying for service I was not getting. WHY? That took the longest to get out of the call — WHY? They chose to cut service during the middle of the day for repairs. I was not impressed with the money. I want — no — let me say NEED the dang phone to work like many of you!!!
I am so unhappy with the year I spent listening to my phone say — GPS SIGNAL IS LOST! I spent 80−90% of drive times with GPS SIGNAL IS LOST. The guy I dealt with that I thought was a good guy, but ended up really sucking was Daniel. He is long gone for one of 10 different reasons I am sure.
I bought new phones — went to Verizon — have amazing speed now online and NAVIGATION THAT WORKS!!! I am so excited that I am now wasting time telling a story about lies, more lies and horrible service.
If you think you can get a new car for 50 bucks, or think Sprint is a great idea for saving some money; please rethink for a minute. Can you deal with optional to horrible service? Are you willing to pay for that horrible service? I am not! I do not! I will never again! AND if anyone asks I will tell them to run to the hills and tell the Sprint guy to suck and egg. That might be a more successful job description than a cheaper phone carrier that works…
SInce the guys I dealt with are gone, I went back in to complain one last time. I found a whole new generation of kids wearing button downs that just make stuff up…
DONE!

This review is based solely on Blake Sasturain and the thorough customer service and excellent product recommendations he’s made for me over the last seven (or so) months.
The first time I visited this store in January 2015, there were at least three employees standing around a computer who looked up at me and said nothing. Blake was on the other side of the store by himself and immediately came to me and asked how he could help. I ended up leaving with an iPhone 6, a Harmon speaker, a bluetooth headset, and protective gear for my phone. I have loved and fully utilized everything he sold me! Blake did a wonderful job asking questions about my technology usage to match me with the most appropriate products…
Because of this, when I decided to price an iPad last week, I called the store to see if Blake was available. He was. I went in, and he asked about my intended iPad usage to get the best storage size and color. Blake offered to order the black iPad (which was currently out of stock) and have it delivered to the store, which would take up to a week. After I asked if I could pick one up from another store, he and his manager Cat called around Orange County to see how I could receive my iPad that day. They had an employee, who lives near the Tustin store, pick up one from that store for me. Thirty minutes later, I ended up leaving with my new (leased) iPad Air 2 and a nifty keyboard/​protector so I can execute all I need to for personal and professional business.
Unfortunately for this store, Blake has moved to the Aliso Viejo store. Go see him there. Or maybe Cat can help you at this one!

Spoke to Manager Chris Knell and asked for a simm card for my Sprint Galaxy S5. He was profane, rude, and unprofessional

Good store, helpful employees. They messed up installing the screen protector on my iPhone and props to them for slapping a new one on immediately.
Sprint coverage sucks compared to Verizon but their customer service is light years ahead. Cheaper too.

This has to be one of my worst experiences with a phone company. I was told my bill would be a certain amount and when my bill came up it was over $ 50 more than I was told. I was out of town and had my mom go in to pay my bill as I was going through a financially hard time and she was treated like a number. She literally had to leave and go to another location to get service. Everyone I have dealt with at this location seems incompetent and really short with me. The only reason I am with sprint is because I’m already invested with a new phone and tablet. If I could get a refund I would. But what is sprint going to do about this bad couple experiences? Nothing. Nothing at all. They announce the best prices of all providers but its all a lie. My bill is higher than anywhere I’ve ever been. Bottom line is don’t deal with sprint, especially at this location.

These people are awesome. I have no idea how people dont like this store. These guys are very professional and helpful. I reccomend going to this store specifically and i will return.

I have been a Sprint customer for 15 yrs, be far this store and my recent experience with them are the worst.
I went for in for my upgrade and the first thing they want was for me to change my plan from $ 60 to $ 85. I asked him why? he said that’s how they do it. I left and called the store on Barranca and ask if it’s true that I have to pay extra if I want my upgrade? I was told no, I don’t have to change my plan. I called the El Toro store back and gave them what I was just told by the Barranca store and he said they don’t know what they were talking about and when I asked for his first name he hung up on me… Really?
Is that how you services the customer, no wonder your rating are low, what a douche bag.

I try to set up a business acc with sprint… im a costumer for 10 years family plan… the sistem say i need to get 2 lines… Fuck u self sistem …

I have been calling this store for months trying to figure out what these people changed my contract to. From what they told me (I had 3 other people that were with me that heard this) they bill was supposed to be just under $ 100 cheaper per month. Well, its not, it is MORE! The manager won’t take my calls, I even went into the store and he walked away and would’t come out of the back. I have called at least 15 times with NO call back. The sprint 800 # even tried getting it resolved with zero luck. DO NOT GO HERE.

Daniel the lead sales consultant was very unprofessional and condescending when attempting to help. He does not have customer service skill at all. When asked about several issues he redirected me to another store and that I come back when the original associate was working. All this being said I have only been with sprint for 11 days

The guys in this place are rude and very unprofessional. No-​one greeted us, they all just stood there looking at us. I finally, said can you help us? One of the guys that wasn’t doing anything made us feel like we were bothering him. He then asked another guy to help us. The sales guy was rude and unprofessional.
Went home and got a bill summary via email with extra charges, insurance and an activation fee which I did not ask for and no-​one told us about.
I called the Sprint customer service number and they took care of it for us. I will only deal with the call center from now on.

Verizon treated us like cr*p so here we are at Sprint. Arron treated us like family. Bought our old phones and gave us credit for three months of service. Two nice iphones 6 Plus, he programed everything and made sure we were happy. Half the phone bill of Verizon as long as we want.
We walked in at 10am and left at 10:30am, fast, happy and back to Christmas shopping with our new phones. Today is day two of the new iphones, happy as a camper.
Tonight Verizon called they want us back, creepy!

Avoid this location and especially Daniel, one of the leads working here. This Sprint store isn’t what it used to be.
The guy (Daniel) who helped me pressured me into a contract, didn’t fully explain the terms, and was very rude and condescending when I asked questions about the contract I was signing.
I’m not sure if the other guys working there are much better than Daniel but I recommend going somewhere else.

It’s the least popular carrier for a reason. The customer service is horrible. The retails stores are fine but after that when you have to call and speak with anyone it’s flat out sucks. They just don’t care. Also you can’t do anything with your old equipment. You can’t unlock them or take them anywhere else. What a way to screw you !

:-/​
My husband and I went in to check out our upgrade options on Tuesday since out iPhones have been running super slow. Talked to James, and was excited to find out that we could upgrade to an iPhone 5S 64gig for next to nothing. He didn’t have any in shop, so sent us to apple store. Apple store looked at us like we were crazy about the deal. Went back today to see if he could get a 64 gig transferred to his store, and he said to just go up to Orange because they had two in stock… Drove all the way out there, waited an entire hour (no joke… Slowest store and not enough employees) for the manager to tell us that he was crazy (again). Now, it’s 6pm on a Saturday, and we are both in bad moods… Thinking about switching services all together because of our headache of a disappointment.

I’ve been waiting for 1 hour and still haven’t been helped. I think they are helping their friends before regular customers who have checked in after us.
I was told they offer no contract phones anymore and I have to have the managers approval to upgrade my old phone or go with a new plan. It’s all about money.
Go to another Sprint Store.

I have been a customer since 2007 for sprint. I am so disappointed on how bad customer service has become. When I came in the door yesterday I was not greeted. They did not care that I was there. When I was finally helped the «shift lead» seemed to be annoyed that he needed to help. When asking him questions he was texting instead. He turn his computer screen to me so I could amswer my own questions and he continued to be on his phone.
The last few times I have come in it seems my bill gets higher and higher. They have you sign your life away. What they tell you that you are signing is not true. I find them to be a scam, don’t care about loyal customers and only care about making money.
Please let my contracts run out fast. I don’t want to deal with this company any more.