Staples

Needed to get a tax return bound and was told I would have to leave it there for 4 hours. Spoke to the store manager, Will, and explained it was a tax return with confidential information and I could not leave it there and he was no help at all. Went up the street to a Mom & Pop shop (Postal Annex) and he graciously bound my tax return in 5 minutes. Also, while I was at Staples I planned on purchasing office supplies but did so via Amazon Prime and received in 2 hours. Will never step foot in Staples, Lake Forest, CA again. Customer service is TERRIBLE.

I know he was likely very busy when I called. They keep this store understaffed so I was trying to be gracious when I called. Offering to be willing to hold more than once.
I need a stupid little $ 10 adapter that frankly I’d have paid $ 100 for I needed it so bad.
Will, («store manager») answered the call with a rushed tone and I immediately offered to wait as I envisioned he had a store full of customers.
I’d just conducted a search online and found, through two separate sources, that this store was reporting at least ONE of these adapters in-​stock.
Will was so rushed that he just couldn’t be bothered and almost IMMEDIATELY said he didn’t have it in stock.
I’d rather someone scream at me that there just too fu^#ing busy or too much of a diva or too busy smoking out to deal with my inquiry than to just dismiss me out of hand with a lie to get me off the phone.
Best practice? Say, hey man I’m slammed. Can I call you back in 10? Or, look dude I’m crazy busy can you just call back in an hour? Or — look, I’m on commission and I don’t care about your $ 10 adapter. Any of those would have been more authentic and appreciated.
Instead — he tried four times to get rid of me by saying he — a) didn’t have what I needed, b) never heard of it, c) it doesn’t exist, d) why don’t I just order it online, e) they don’t have it, f) they don’t make it, g) they don’t have it
Finally after I insisted and pressed HARD he finally found one.
I said I’d be right there. This store is an hour away. That’s how badly I needed this part.
He said he couldn’t hold it that long???
He said he’s only going to hold it a little while
Seriously???
This obscure little adapter that 4 minutes earlier he didn’t even think existed is suddenly in such high demand he can’t hold it for me for 90 minutes???
What a jerk attitude.

Lousy customer service. 2 out of 3 copy machines are out of order. Staff not allocated to busy areas.

The worst Staples ever. No one to help and long lines. No supplies…

Will, the general manager of the store helping me with a technical difficulty and made me a customer for life. Thank you, Will, greatly appreciated. High customer service marks for this store.

Ordered same day business cards at 9am. Came today at 4:50pm and they weren’t ready. No call, no email, no text, nothing. This is called crappy customer service. I know it’s not the guys fault that they were short staffed and the cutter was not aligned but please save the story (tiny violins) On top of that the staff isn’t that friendly. Womp womp womp :/

I was recently bummed by Staples in general. I tried to use some of my monthly rewards $ 10 at 915PM pacific time the day my coupons expired. I was unable to use them online and tried to get a hold of the service team online, with no luck. This Staples is where I do all my shopping and spend my dollars so they get the review. The store has been good; but the non response from customer service has put me in the situation for a 2 star review. I like Staples more than any other company in the office supply business.

Second time coming here with subpar service. What is the point of telling customers that «your order is ready» when you guys dont do anything to make it ready. I show up with 1 person in line and the guy at the register tells me someone will be up to help me. TEN customers later and I’ve recieved zero service.
There is a pile of merchandise waiting to be picked up by other online orders but where is mine? No clue. I got my ready to pick up email about 4 hours ago and it’s not ready.
So I see this line growing… it’s about 8 people deep and I think to myself, if I dont do something about this im going to be here forever. So I go to the printer section, get the printer, and wait in line.
I make it to the register and the guy at the register tells me that he can’t check me out and that I had to have the desk complete the order.
What should have been 5 minutes ended up taking 20.
At least I now know to never use their buy online option.

It’s a staples. I needed highlighters. Nothing stood out, but they had plenty of options.

As far as what I use this Staples for is concerned, I only check out the clearance pile and make use of their UPS shipping. They do it well, and their pickup time is 5:00, although I think it was at 5:30 before and they set the deadline earlier. They also sell shipping boxes here, although they offered nothing sufficiently large enough for a huge shipment that I was requested to process.
Either way, despite leaving the boxes for the next shipping day, the boxes went out properly, so at least it functions as a dropoff location. Buying items from the clearance pile went without hassle too.

Won’t be back even with my business in the same parking lot!!!
I used to purchase all my companies computers, maintain, upgrade and purchase 24 systems with your store.
Due to the ignorant and unhappy senior citizen at your front counter who asked me, «can’t your read the sign», then proceeded to be an asshole when I was at the pick up counter. Your customer service representatives have gone downhill.
Costco here I come!

I would give no stars. The copy/​postal center was short staffed, the staff was rude. I witnessed the guy pretty much yelling at a lady because she did not know how to slide her card and operate a copier. I’m not sure if the female in the white/​gray stripped shirt was the manager, but she was rude too. (Rhymes with punt). Even in Los Angeles, they have better staff.

Gregory is a trip!

SUCKS!!! That’s all I have to say about this store. Every single time I come here, there is a long wait in an extremely short line at the register. Today there was one older man paying (with a personal check) and one customer after him, who was in front of me with two items. It took 10 to 15 minutes before it was my turn.
During this long wait, there was a guy standing at another register… just literally standing there … not open. There were other associates in the computer area… also standing there. The person at the register called for help 3 different times… no luck.
Even then, the cashiers don’t pay attention to the lines. They act like they’re in their own world while the lines are building up. Again, people are just so stupid now days.
Damn, this place just sucks. This is one of the reasons the physical stores are becoming extinct! I was so fed up with this experience that I’m sitting in my vehicle writing this review from my phone before I go into the grocery store.
I see Staples becoming extinct in the near future. I already do 95% of my office type shopping online through Amazon. The only reason for today’s purchase in the store was because I could not wait for a delivery tomorrow. Otherwise, this purchase would have been done online and probably through Amazon.

Don’t buy your customChristmas cards there!!! When I went to pick mine up I was told they were out of envelopes! What good are xmas cards without envelopes! After I complained to the manager she was able to hunt down a box of standard ugly not properly fitting envelopes for my cards!:(

John from the printing department was amazing! He made my business cards in less than an hour. He was very helpful and sweet. Thanks John!

Approx 15 months ago I bought an HP printer from this staples and was offered an extended warranty. I said no thank you, but he insisted it was so great, that if you have any problems within the 3 year warranty just bring it in an get a new one or one of equal value. Well I found out he flat out did not tell the truth. You have to deal with HP and all they would do is send me a $ 150 voucher for Staples (My printer was $ 335)
DO NOT BUY any extended warranty from them!!!

Staff wasn’t too available. We actually had to hunt one down to find out where we could find our product and instead of taking us there, he just pointed and said a row. We then had to spend a couple minutes scanning that row to find the particular item we needed. The store wasn’t all that crowded so the employee very easily could’ve walked over with us and pointed out exactly where it was.
Then ad check out, the woman there was a bit frazzled. Maybe it’s because she was training, but she seem to be tripping over everything she was saying and doing. I wish she had just stopped, taken a breath, and continued. It would’ve made the check out experience much quicker.

So after wandering a bit, found most everything I needed. Always nice when there’s a sale on exactly what you need and you didn’t know it going on.
Shelby was extremely entertaining. Even better? She actually had a sense of humor. Always a great plus, even when she was interrupted a half dozen times by other people.
Here’s hoping you get that In and Out lunch, Shelby.

To be honest, I’ve never stepped into this Staples until I had major computer problems today when my laptop wouldn’t start. My dad told me that this place has a tech team that only works on broken/​not working laptops. So, here I came.
The tech guy (Raj) got my laptop to start and he did a scan on the computer, coming to realize that someone (or multiple someones) had hacked into my computer and put over 100 viruses into my computer. This all had happened recently since the computer was working fine about 24 hours beforehand.
30 minutes later, $ 200 spent and with the promise that my computer would be done Monday by 4pm (so I could pick it up on the way to school), my 1.5 year old laptop was left in the hands of Raj. I just hope my computer turns out OK! Also in the $ 200 pricetag, if I have anymore computer problems within the next 12 months, if I bring it to Staples, they’ll take care of it for me. At least I have that!
From now on, I know to check to make sure my virus protection is up-​to-​date and to always keep up on my laptop’s health!
Cheers! :)