Horrible, rude old lady pharmacist, no compassion. These pharmacists & techs should be taught patient communication, interaction & compassion before anything else, its become an all to familiar common place with this scenario. They treat everyone like there criminals or up to something. FYIWALGREENS Got busted a few years ago for unlawful practices. EVERYONESHOULDBOYCOTTWALGREENS&TREATTHEMLIKETHECRIMINALS!!! I hope CVS or someone swallows you guys up!!!
Michelle M.
Rating des Ortes: 1 Irvine, CA
Almost everyone who works here is extraordinarily RUDE! I have had 3 bad experiences now with this place. One particular associate, I don’t know his name, doesn’t even bother to look in your direction when you talk to him and almost appears to be deliberately disrespectful. Couldn’t even take the time to say«Can I help you?» I had to walk up to the counter and say«Excuse me, can you help me?» While he was standing right at the counter. The drive-through is super convenient, however, the extremely poor customer service has made it impossible to go here. People come to you for help when they are tired, sick, or at their worst, and to provide callous and uncaring service is unacceptable. In reading other comments it seems my experience was not unique. If I were you, I’d take my prescription elsewhere.
Dea Lyn O.
Rating des Ortes: 1 Lake Forest, CA
THEGUYTOLDMETHEREISSOMETHINGWRONGWITHMEANDCALLEDMEPSYCHO… REALLY? This place deserves NEGATIVE stars. On this date I opted to take my prescription and go to Walgreens to see if they could fill it. Actually, I had my 26 year old son take it for me, because I am sick with the flu. When he got home he told me that AL had taken the script, and asked him all kinds of questions. He said he needed my insurance — ok. He said he needed my Driver’s License. He made my son read a piece of paper taped on the wall that basically says they reserve the right to refuse to fill meds for anyone they choose. Then he told my son that he was going to have to call my doctor to verify the information on the prescription. Ok, whatever, I get it. It’s a classified narcotic now and they don’t know me. But when AL called my house a little while later he asked me what my diagnosis was. He asked me who my treating physician — my specialty physician is. He wanted his name and phone number so he could call him and«verify information about my diagnosis». He told me that my prescribing physician was«only a Primary Care doctor», and that he wasn’t a «pain management doctor». I told him to never mind filling the prescription, that I would just come pick the script up. When I walked in and asked the man behind the counter if he was Al, as he was not wearing a nametag. He said yes, and I said that I was there to pick up my prescription, and that I had just spoken to him on the phone a few minutes prior. He asked my name, and I told him. I could tell that he had already an attitude with me. He handed me the prescription and then pointed to his little piece of paper taped on the wall and then in a rude voice said, «I told your son to read this when he came in.» I said, «Now you’re just being mean.» He came out from behind the counter toward me, raised his voice and said, «I’m being mean? How am I being mean? I don’t know what bee flew up your bonnet but there’s something wrong with you.» I said, «Excuse me, there’s something wrong with me?» He said, «Yes, based on your behavior I’d say there’s something wrong with you.» I said, «You’re ridiculous and if you don’t stop I’m going to call the Police.» Al said, «Go ahead — call the Police — I should call the Police on YOU.» I said, «You’re in trouble, I’m reporting this.» I turned and began to walk out the door, when I realized that my son was still inside, and I could hear his voice and Al’s. I turned around and walked back toward them and I heard my son say, «I just heard you, you called my Mom a psycho.» I looked at my son, then looked at Al and I said, «Psycho? Are you kidding? Ok, that’s it. This is all on video tape. I’m reporting you. It’s all on tape, I’m calling corporate and they can pull the tapes.» Then I told my son to just leave with me, and we walked out of the store. I could not believe the way that Al treated me. I could not believe that he told me to my face that there was something wrong with me, and then called me a psycho in front of everyone in the store. I will NEVER go there AGAIN and would not recommend them for ANYTHING! 1÷22÷2015 — FOLLOWUP… So, I just spoke with Anthony Perez the District Manager of this store(who told me that he’s never read these Unilocal reviews — go figure). Completely useless conversation. According to him, AL denies everything I said(really, what a surprise), and the tapes do not have any audio, so nobody can hear the conversation that actually took place. Even though there was a Pharmacy Tech there also, he’s probably just going to say whatever Al tells him to so he can keep his job. In other words, it’s Al’s word against mine — so my version never happened. Walgreen’s is not going to take ANY action against Al(per Anthony), and that’s that, case closed. Like I said, NEVER, EVER, EVER…
Alexis G.
Rating des Ortes: 1 Santa Ana, CA
The cliché Unilocal phrase is appropriate here, «if I could give zero stars, I would.» Horrible. The two men working there didn’t know how to use the computers, so it took way longer than it should have. AND they were rude, no customer service skills whatsoever. I was also treated like a criminal. Maybe they have kids in there all the time with fake Rx’s? I don’t know, bottom line, I won’t be back.
Ella C.
Rating des Ortes: 1 Lake Forest, CA
With the exception of a couple of staff members. this pharmacy is not the place to go to… the managers are very arrogant and lack customer service. Even short-tempered and are not afraid to raise their voives at you especially Al.
Brittany Q.
Rating des Ortes: 1 Huntington Beach, CA
My husband and I had the worst expierence and we are long time Walgreens customers. We recently moved to the area and naturally transferred our prescriptions to our new local walgreens. Well based on both of our experiences that were on separate days we will not be going back to any walgreens. We were both treated with such rudeness and lack of customer service. In my experience the pharmacist choose to give her two cents rather then do her job. I was in tears by the end of the call. I’d rather drive 200 miles to a pharmacy then be treated the way I was treated today!!!
Brett R.
Rating des Ortes: 5 Lake Forest, CA
Damn tooth! Super quick service! Turned in my script and 15min later i was walking out the door pills in hand!
Jackie P.
Rating des Ortes: 3 Anaheim Hills, CA
This Walgreen’s is OK with me, however, my old Walgreen’s that I use to go to was a 24 hour store. I am used to being able to go any time of night to pick up my prescription especially if I forgot to pick it up. However, this store that I go to now since I have moved is not a 24 hour store and closes early on the weekends. I do have to mention that it seems as if all of the Walgreen’s are now requried to close for lunch so you now lose that hour. Otherwise, I have not had a bad experience with them, my prescription is always ready waiting for me when I go to pick it up!!!
SuperGirl ..
Rating des Ortes: 2 Los Angeles, CA
1.51 because they are probably decent as far as the actual pharmacy needs go, prescriptions and whatnot. Well, this location is pharmacy only. The flyers are not in effect here. No deals. No rebates. No usual Walgreens carried items to purchase. I like to know that when I see a Walgreens, that it’s the full on Walgreens and not just a pharmacy. I am not into this concept. I like Walgreens the store and the pharmacy just being a part of it. …XooX SuperGirl