Sears Hometown Store

We were in need of a new washing machine. After visiting four big box stores I saw a Sears add. We visited this store. They had a great selection of washing machines. Our sales associate was very knowledgeable and helpful. Their prices were very competitive and the sales associate told us of all of the ways that we could get additional discounts. We purchased and then the delivery personnel arrived on time. They came on Saturday which helped us a lot. They were professional and courteous. This was a great experience. We will definitely go back to this store.

Do not ever use Sears for any appliance repairs in you home. I an appt to repair my Kenmore washer in Wisconsin that vibrates and moves during the spin cycle and told Sears the problem in detail. The repairman showed up and was not a Sears repairman (it is all outsourced now). No one told him in advance the problem– in which he said was simple by replacing the front and back feet. He had no parts with him and said another repairman would come back the following Saturday with the parts to do the repair. He insisted on the full payment of $ 156. This is exorbident since the parts are less then $ 2 each for a total of $ 8. Then Sears called and said they could not make the next appt. They also said they shipped the parts to my house that we did not receive. I asked for a refund. The lady on the phone told me I would receive a full refund. I could hardly understand her (she admitted that Sears outsourced the phone service and she was in India and didn’t know where Wisconsin was). She said I would get a call within 24 hrs to confirm the refurnd. After waiting the 24 hours, I called Sears Customer Care and they had no record of the call or complaint, could not give me a full refund and I would have to a $ 75 trip fee. I asked if I could talk to someone higher in management. She responded that she was the highest in the Company and was in the Corporate Offices. I asked if I could speak to Mr. Lambert and she said «who is he»? When I told her he was the CEO of Sears, she admitted that she also was not a Sears employee and the (Corporate Customer Care group was also out sourced).
This is not your father’s Sears. Our family werer loyal Sears customers for three generations. Not anymore. This is why Sears is almost in bankruptcy and they are closings hundreds of stores around the country. This is a shame. To think I told my wife to call Sears and give them the business to help them. I am done with them for good. It isn’t the money– I can afford it, but the point is:
Please don’t use Sears– they are not the same company and outsourced everything that they can which hurts everyone especiallly loyal people like me.