Willowbrook At Split Rock Resort

We stayed in the hotel on the 6^th floor which might as well been in another county. The closest elevator doesn’t even take you to the lobby, you have to get off walk to down a hallway and get on another. From there you go through a maze of hallways to get back to the lobby or to find a working ice machine.
As for the rooms themselves if pink/​purple is your thing then the colors won’t bother you. Most everything feels really dated and like it is breaking down.
The worst issue though is the water pressure! We wondered if the water park stole all the pressure but the showers still trickled even after the park closed.
The water park is small but decent for young kids. I found the water to be surprisingly cold and could only take it in small doses. It costs $ 36 to get in but even if you don’t plan on swimming and have a child you have to pay $ 16 for an «observer» pass! There did not appear to be anybody checking bands though.
We have stayed in the condos before which were decent but as for the hotel and water park I would not recommend.

Things are falling apart as it appears that they do not fix things broken by previous owners/​renters. Burned carpet, broken refrigerator door and lights. I guess things are going bad as they are not checking or fixing damages. No more tolls to enter which is nice unlike previous years.
They have upgraded TV’s from traditional picture tubes to flat screens though Insignia brand (Best Buy). Has free wifi which seems to opertor pretty well throughout units. Décor is still a little dated and dark still new-​ish.
I would be concerned if they were attempting to sell me a timeshare but luckily for us, our friend owns several units.

Our booking was last minute so we didn’t really have a nice room a little old. Not renovated before this visit I can’t remember last time I see a tv with a back lol.
Wifi is spotty keeps turning off
Other then that the hotel is a little confusing getting around from the lobby to your room takes a while. The front desk takes ages but the people are VERY VERY nice.
EATING HAS TO BE PA TIME all places close at 8 – 10 pm. So make sure you eat on time. That’s the only thing I hate when leaving NY beds are comfortable & well done.
Water park was nice my girls enjoyed themselves and I will be coming back.
But in order to enjoy what split Rock offers you have to stay a few days and really organize your trip from home because the signal here is terrible (t-​mobile) so do your homework before you get here.
We will be coming back

Shit customer service. Probably was a nice place at one time. Wife checked in and was given no information about anything. We called and called trying to find out just basic information about our stay. At first check in we got a room but no key, someone at sometime would bring it to us. The room was not cleaned from previous customer. So we had to get in contact with someone and No one would answer the phone. Sfter being on hold they move us to another building. We have 4 kids under 6! Stay at a motel 8 or cheaper and you’ll get better service. At least you’ll have furniture that’s older younger than 1980. You could probably have a easier time calling «and» talking with the pope or president.

Worst service we’ve ever had at a hotel. Put our name in at the lobby at 1pm and told to check back in «in a few hours.» When asked what that meant– she said by 4pm. While checking in several other guests had complained as well. We ventured to the pool/​lake bar and the service was great-​decided to grab some food in the moose tavern and took at least 30min for a
Bartender to acknowledge me. Once I was, I asked how long a quesadilla would take, he said «a long time,» so I walked away. We ventured over to another place located across the river and took quite awhile. Around 6pm went to check back into the hotel and waited in line for 25min before I decided to walk to the front of the line. They gave us the room keys and we went to the room. We arrived at the hotel room and de used to try the room keys before unloading our luggage and the room key didn’t work. I called the «house phone» and they told me to come back to the check in area. Arrived back at the hotel area and waited a few minutes before jumping the line to the next available attendant. I mentioned that the room key was incorrect and the room was already attended and mentioned the service overall had been terrible and we had waited 5 hrs to get a room. They refunded us the money for our room.

Due to some unpleasant reviews my husband and I weren’t expecting much when we were planning our trip to the Willowbrook at Split Rock. I don’t know what other people expect for the price but this place exceeded our expectations. The rooms are very clean and spacious, very comfortable for a week’s stay. Yes, the Galleria is a little outdated but the fact that there is so much going on there puts décor on the backburner. This resort reminds me of the country club in the movie Dirty Dancing. They are family oriented and want to make sure you aren’t going to be bored due to the numerous activities they have planned for the week. If that’s not your thing, check out the Thirsty Moose or go bowling or see a movie. This place has it all and the staff is very helpful and nice. Again, for the price, my husband and I have no complaints. We will definitely be back in the warmer months.

I have to separate my review into Willowbrook and Split Rock. The Willowbrook condo we stayed in through a groupon was large, clean, and mostly quiet. The housekeeping staff was friendly and thorough, doing our dishes for us while we were out. The amenities were lacking somewhat — I would have expected a roll of paper towels and some dish soap in a condo with a full kitchen. The waterfall jetted bathtub was our kids’ favorite feature by far! Willowbrook itself would get 4 stars.
But Split Rock Resort? I’d be hard-​pressed to give them one star. Having to drive to the hotel to check into and out of the condos is incredibly inconvenient, especially when their front desk staff seems incredibly put out by their guests’ presence. I’ve never seen lazier, ruder «customer» service. We checked in before their 4 p.m. checkin time and were told we’d get a call when our room was available. As I stood back in line at 3:54 p.m. to ask if our room was ready yet, one of the four women scowling behind the desk announced loudly, «I don’t know why these people are here. It’s. It 4 o’clock yet. I don’t care if rooms are ready or not, I’m not calling anyone yet.» Lovely.
Trying to keep ourselves entertained in the «resort» while waiting for our room, we had planned to visit the water park. Although the posted opening time was 12 p.m., they didn’t open their doors until noon. The line took an hour to get through, and the park closed at 4 that day. $ 162 for our family of 5 to spend 3 hours in the water park? We passed. We attempted to use the pool instead, but our children were disgusted by the grit all over the bottom of the pool, the wet towels dumped all around the pool area, and the freezing cold water temperatures. They were also scared by the water park employee who stomped over to the hot tub in her high heels and screamed, «Everyone under 18, get out of here. Now!!» We lasted about 20 minutes before changing back into our street clothes and heading out for an early dinner.
The resort is under renovation, which is much needed, but wasn’t noted on the Groupon we purchased. Having to park on the far side of the hotel and tromp through dark, dirty hallways to find the front desk certainly wasn’t a great way to introduce the resort — especially when finding parking at all in the slushy parking lot was so challenging. But even with a fancy new façade, it’s going to take much more than a fresh coat of paint to make this place worth visiting, though. Hiring friendly, helpful people who are interested in making guests’ experiences positive is the first step I’d suggest.

Resort is very nice however customer service sucks. These people did not get my reservations correct, gave me one price then charged my credit card 3X’s the stated amount. I was dealing with a woman named Nancy and she acts as if I am in fault for her company mistake. This is not a good thing. You have to feel comfortable all the way around. Make sure if you go you get everythibg down to the cent in writing and check your credit card!!!

I own timeshare at this resort. I only stayed here twice over the past few years and I actually paid to stay instead of using my timeshare week. I don’t think the resort is worth your timeshare week to stay here when you can trade with Interval and go to better places. My only complaint is that the furniture and décor could be better. Also, the maintenance fees are reasonable.

Our family has stayed at Willowbrook several times. We just returned from there today. This year was very disappointing. The fans and light fixtures were full of dust. The vents on the heater, which run constantly, we’re full of dust and webs. The shower had mold in it. The bathroom walls had mold on the walls. I actually went out and bought cleaner for the shower. The sofa beds felt like all springs. The soda in the vending machine was over a year old. The front desk explained they are not responsible for the machine. The worst thing was people partying and yelling in the middle of the night. Then, I remembered the front door to the building is open all day and all night. I was actually scared and felt unsafe. I also remembered how long it took the operator to answer the phone. Getting towels was an ordeal I. Itself. It was very disappointing to say the least.

We spent a weekend up here recently. Here’s my breakdown–
ROADS: Slushy, not plowed, and not well taken care of, considering the recent winter precipitation. Also, you have to pay $ 1/​car to enter the area (which is residental until you drive all the way to the back where the resort is). There is a discount card of sorts for the entry fee, but it wasn’t worth it for us and our short stay.
ROOMS: We had a total of three rooms — two connected and one next door, without a connecting door between. Hubby and I were in the solo room, which reeked of Indian food every time we walked in for the three days we were there. Not sure if our connecting room was occupied by someone who kept making that food, or if the room itself just smelled. The other two rooms didn’t smell good either, but I my in-​laws made shrimp the first night, so that might have been why.
The rooms were nice and each had a private room, a bathroom with doors to the room and to the main area, a small kitchen, a nice-​sized living area, and a door to the outside. The bathroom had a shower and a really nice, deep bathtub with a fun waterfall feature. If I hadn’t spent my nights in the hotel hot tub, I would have been soaking in that every night.
WATERPARK: It’s pretty pricey for the size ($ 36/​pp), but we were given a discount of $ 79 for 4 people ($ 20/​pp). But that only works if you have four people going with you. Also, they have to physically put your wristband on you (maybe so you don’t make it too loose and then share?). As far as I could tell, nobody was checking for wristbands anyways — my MIL came in with us without paying (and without swimming), and she was able to walk around with us and take pictures.
The coolest thing in here is the surfing/​boogie boarding. It’s free and you get two tries per turn. The line can get pretty long, but the longest we waited was about 15 – 20 minutes. Absolutely give it a try — it was SO fun!
They also have a toddler area, kids area, wave pool, basketball area, and three decent-​sized slides — two single/​double tube slides and a family-​sized tube slide.
The food here is good, and it’s not expensive like I was expecting.
POOL: The hotel pool at the Galleria is HUGE. Like two pools almost. But it is pretty chilly. There is also a small kiddie pool (about a foot deep) and an amazing hot tub. The hot tub was warmer than most, which I loved! The bubbles are constant, so nobody has to get out to turn them back on every 10 minutes. It was so relaxing.

So i have timeshare i am unable to use and would love to give it to someone. I have a red week with maintance on odd year two bedrooms. The resort is Willowbrook, and i see mixed reviews on it, but overall had nice experience with the living areas.

I had a good time staying here over the summer. I have to agree the DVD player and TV did looks really ancient but there were plenty of activities on the property to keep you busy. There were games of Bingo, Horseracing, Arts and Crafts for the kids and a really great indoor basketball court in the main complex. I had not been to this area with my family since 1994 or so. It was a welcome sight to be back on three grounds. It is a unique four season resort that is in three Pocono Mountains. There is even a movie theater, ice cream shop and water park on the grounds for your entertainment. Waterpark prices were not that bad. I actually did not have swimtrunks but would have checked it out. The beds were Nice to me as well. All and all, it was a relaxing vacation getaway. The video game center was decent as well. Nice to step back to the country side. 18 hole mini golf course is something to check out next time. Hopefully not another 20 years from now.

We had such a great stay at the Willowbrook at Split Rock this past Columbus Day weekend. These are timeshare units that overlook the golf course in Split Rock, and they can be rented directly through the resort. There are one and two bedroom spacious units all with full kitchens, fireplace, balcony or patio, and well appointed bathrooms. We stayed on the 2^nd floor in 4112D which faced the golf course and the beautiful grounds that overlooked the serene landscaping and gave an expansive view of the colorful fall foliage. My only complaint is that the beds were not as comfortable as I would have expected, but I’m used to sleeping on a Tempurpedic mattress so my opinion may be partial. With that being and this as my only minor complaint, it still earns a 4 star nod from me. We have stayed in rooms at the Lodge and the Galleria in the past, and they did not impress. These Willowbrook units are practically brand new in comparison, and I can’t even begin to compare the difference and how much better these units are. Staying in one of these rooms is comparable to staying at a nicer hotel, such as a Hilton. I have posted many photos which will help give you a better idea of what the units are like. If you have the opportunity to rent a Willowbrook unit, don’t hesitate. You won’t be disappointed.

We were very disappointed in this resort. They appeared to try to keep you in their resort so you could spend all your money within its confines. To ensure you stayed, they charged a dollar every time you reentered the facility (I’m surprised they didn’t charge to leave as well.) Of course, everything on-​site was expensive (and not very good). We didn’t purchase very much there. Our 2 bedroom unit consisted of two separate 1 bedroom units side-​by-​side. We had to prop the connecting doors so we could move from one room to the next. To think, we traded a nice Marriott Timeshare for this dump. The furniture was old, outdated and dirty. I would not recommend this place to my worst enemy.

We are timeshare guests we banked our week and made reservations for the week of Thanksgiving. We came with our two children who are 4 and 2. We don’t need much. We stayed in a two bedroom unit in Willowbrook. The unit was fine I don’t need granite counter tops when I am in vacation. The beds were ok the mattress and pillows were average to below average. The kids had fun swimming in the indoor pools just disappointed that neither had a shower or bathroom in the same area you had to leave the pool area and go out in the hall or walk past the dining area. The indoor water park was great. Hours of fun and reasonable. We have never been to Great Wolf Lodge to compare but price wise we saved a lot by staying here. Staff was helpful and friendly. We did go bowling in the arcade area it was reasonable and they had shoes small enough for our two year old. They really enjoyed that and the arcade on a cold snowy day. Am I surprised its a gold resort with interval yes maybe it should be a silver at best.

For a gold rated resort on Interval (timeshare company), this place was a huge disappointment. The rooms are spacious but dated. The carpet was musty smelling and when we checked in, all the cushions on the couches and chairs were pulled up as if housekeeping never finished their job. A call to maintenance confirmed they didn’t do their job. The DVD player (vintage 1989… you have to put TV on channel 3 to use it) was broken with the tray out. A second call to maintenance resulted in a guy coming down to just rip the tray off. No replacement player even after 5 days. (Update, they brought a new one the night before we checked out).
Service at the Galleria Restaurant was horrible. It took 15 minutes of standing at the register, and finally just asking the lady if I could pay, to get out.
There is a thing called Kids Kamp where, for $ 15, you can leave your child for 4 hours and they play games, do crafts, get a lunch. Sounds like a great deal. When we go to sign them up, staff hardly knows what’s going on. She tells me different hours than I was told the first day, and she seems completely disinterested in interacting with my kids. I sign them up anyways but at drop off time decide against it because I just don’t feel comfortable leaving my kids with her. She appeared to be a high school kid more interested in her iPhone. Stopping at the front desk to cancel, they give us yet another version of how Kids Kamp works. Get your stuff together, people.
The waterpark is small with very few rides. The kids are young enough (7 and 9) that it was cool for them, but for me it was kinda lame. Apparently the Great Wolf isn’t too far from here and about the same price. Go there instead.
About the only good thing I can say is that they have a nice fitness center and they’re convenient to places like Jim Thorpe and some state parks.

My wife and I stayed in Willowbrook Bldg 4 at Lake Harmony in the first week of October hoping to catch the leaves changing. It was beautiful. We were in unit 4118D on the third floor, on the side away from the parking lot. Our windows and balcony faced directly into the treetops. The view alone was worth the trip from California. The accommodations fit our needs perfectly, spacious and well appointed. We found the over-​sized whirlpool bathtub and fireplace relaxing after a day of outdoor activities. The kitchen was spacious and well equipped. The supermarket is only five miles away — important to budget travelers such as ourselves.
We are avid hikers and we hiked a different trip nearly every day: Hickory Run, the Appalachian Trail at the Delaware Water Gap, Promised Land State Park, and Bushkill Falls. On day we went to Pocono Biking in Jim Thorpe and rented bikes. They took us to a spot on the Lehigh Gorge Rail Trail for a 25 mile ride (all downhill) back to the bike shop — travel brochure scenery. I can’t recommend this excursion highly enough. Bring a picnic lunch. Hiking around the resort property in the mornings was also rewarding with wildlife sightings of wild turkeys, deer, and raccoons.
Don’t miss eating at Woody’s Country House Restaurant in nearby Blakeslee. Check out their reviews on
Pros:
Beautiful views
Very comfortable sleeping to forest breezes and sounds
Friendly and helpful staff
Over-​sized whirlpool tub in bathroom
Wireless internet worked flawlessly
Guest Laundry on each floor — very clean
Cons:
Room showed some wear.
Bed was too firm for our taste.
Recommended: Yes
Room Tip: Rooms above the ground and away from the parking lot offer better views.

I’m not quite sure why there are so many negetive comments about split rock. I was actually really freaked out going to our planned vacation after reading these comments all over the web. Our vacation was excellant staying here all the way around… Here is my review.
Well we did stay at Willowbrook which is the newest timeshare in the complex. This place is beautiful. The view in the back on the balcony is all wooded and the deer are always walking around. The rooms are huge and clean and flat screen new tv’s, (2). Even the foyers are clean and have outdoor and indoor sitting areas. The rooms also have huge jacuzzi tubs. Only downside is the bed and pull out sofa bed are very uncomfortable.
That dollar toll everyone is freaking out about? Well if you are staying for the week get the gate access card for $ 10. That way you dont have to worry about the reciepts and getting reimbursed. There are signs up everywhere that they do not accept the toll reciepts, so it would be a challange trying to deal with that. But a huge secret? If you re-​enter the complex after 11 (sometimes 10) the gates are wide open…
Now I have to say the other timeshares we entered, galleria, lodge, are really old. They seems to just be moldy all over and run down. So no, I would not want to be staying in these places. The pools are fine to utilize, but it was always nice driving 2 minutes back to the willowbrook, like night and day with the other units.
The activities, too many to mention. very expensive, but fun and conveniant. the kids love the arcade, mini golf and bowling. The waterpark was not cheap, but totally worth it and a lot to do.
The only place we ate on property was the galleria, but for takeout only and it was not bad at all.
The workers were all very nice at all times.
Overall I would return to the willowbrook anytime. This type of vacation complex is all about the kids anyways and they loved it!

We are staying here because we deposited our week and received a bonus week. The facility is very clean and the units are well kept. My issue is some of the out dated items in the unit as I am sure the maintenance fees are not cheap.
The kitchen is Formica and small. The kitchen table is tiny and has metal frame chairs. The TV’s are of the early 90’s vintage. They are also only 19 inch. The heating and ac units don’t have a standard thermostats which makes adjusting the temperature difficult.
There are many activities to do on site, but they charge for everything. Even if you are staying on the grounds, you still have to pay $ 1 to go through the main entrance.
I rated it 2 stars because as a timeshare owner, we should not be nickel and domed for everything. What do the maintenance fees cover.