Frontier Communications

Your review helps others learn about great local businesses. I bought service with Frontier that was said to deliver at 6 mb, up to 6, that is… for the first couple of weeks it more or less reliably delivered around 2, which seems to be enough to run all the slow internet news and editorial sites, as well as youtube and netflix, but for the last week it has been no higher than .32. That is, POINT 32. As in less than 1 mb. I called, and they had me reboot the modem and arranged for a technician to come out. What can a technician at my house do for their inadequate infrastructure? They’ve got us held hostage up here in the mountains of Arizona, and of course Arizona couldn’t possibly care less about corporations screwing people, so this is it. I have to cancel internet altogether… it actually takes over a minute to load individual emails. What good is that? They should go to tin cans with strings, that’s how bad they are.
Please don’t review this business if you received a freebie for writing this review, or if you’re connected in any way to the owner or employees.

Horrible Internet service and customer service in Bullhead City, Arizona. I have been on hold for over 1 hour, transferred back and forth to cancel my account and get a refund for a service that has never worked. I was also told by phone representative that I was lied to by technician and he never put in a work order for our property for 0800 hrs. Strongly recommend that anyone looking for service in the tristate states, go with another provider. Oh and I’m still on hold. End result, nothing but lies and we cancelled our account. We will be contacting suddenlink today! Wish us luck

I was told that Frontier Communications would be coming out between 8 & 4. After 4 I had my husband call to see what was going on, they said that someone would be here by 6. I cancelled my 5 o’clock appointment and still sitting here at 630 and no show. That is the longest time frame I’ve ever had and then no show. I guess my time does not mean anything to this company.

Frontier Communications gave me an arrival time between 8am-​5pm. I wasted my whole day waiting for them.

horrible, They will completely lie to you about the cost! Was blatantly lied to about federal subscriber line cost. It is about $ 10 and it goes to frontier, even though 2 salesmen told me all of it goes straight to the federal government. Complained to the FCC but did not do a lot.

Frontier Communications is the local telephone company. I have been a customer of Frontier for about 18 years but no more. They insist you take a phone line to get DSL from them.
They should fix that. Home phones are passé’ today. We don’t need them anymore! We do need DSL and without paying for things we don’t want at all.
This is nothing new, the other local provider is Suddenlink Cable TV, they do the same thing, make you take cable TV to get their internet and they try to get you to take phone from them. Like you want phone anymore! Oh well.
The sooner these old fashioned companies out of the ‘60s are replaced with new 21^st Century ones the better!