AMC Lake In The Hills 12

Great, clean theater with reclining seats. I like that you can buy tickets on site or online. Well-​lit parking with plenty of spaces. Bar area for those who want a drink before their movie. We usually package movie night with going out to dinner beforehand, so we typically skip the line at the concession stand, though it’s the standard popcorn and pop menu, though I did see they have several flavored popcorn toppings. Overall, a great theater to bring the kids to or to go on a date.

This theatre is just like Marcus Theaters which I love. They have super comfy recliners and theres even a bar where you can have a drink before the show.

The very first time I went to this place was in 2007, when I was on a date with my ex to see the Simpsons movie. Then I went back around 2009, this is when I believe they first installed the reclining seats. I always feel comfortable when watching movies. Also I enjoy the space in the aisles, that way people can go in and out without bumping into other movie goers. Now, the reserved seating has the be the best thing added to movie theaters. This seems much better than general seating, so people can get the best seat to watch their movie. I’ve been going plenty of times in the past couple of years. Especially for new movie premieres. I love how I can purchase tickets ahead of time instead of the last minute on my app. Only one thing I would say that I’m not a fan of: food prices. Really, almost $ 5 for a bag of candy that easily costs barely $ 3 in stores. Anyway, I was just there for the new Batman movie and I was so happy that I caught the morning show. I plan on going back more often, only if the theater near where I live doesn’t have good showing times.

Girl behind the counter couldn’t count back change correctly, helped the other cashier cash people out on the other register register leaving a line behind hers. I asked for the $ 5 meat trio after waiting literally 10 minutes in line when I was the third person back. Then I was told the meat trio is out and they only had cheese or pepperoni. I was okay with pepperoni and then she began to charge me $ 7.59 or something for the pizza. Why are you out of a promotional item and when you don’t have it I’m being charged extra for your mistake??? It was the 11:10 movie, how r u out so early??? Very disappointed!

Great clean theater, brought my son here to watch a movie and were greeted by welcoming staff, we definitely enjoyed our visit and will be coming back.

Nice seating, but one large popcorn and large iceeget another icee free!!! That makes me and my girlfriend very happy!

I like this theater because of the luxury seats, and its usually well-​maintained and clean. The prices are a bit high but that seems part for the course at most theaters these days with exceptions being few and far between (and not having the glorious and spacious reclining seats). The bigger seats obviously reduced the amount of people each theater can hold and it’s more difficult to get tickets unless you buy them in advance either online or at the theater. We’ve tried several times to go on an evening night without buying them ahead of time and were not able to see what we wanted because all the seats were taken or there were not any available next to each other. Of course though it’s nice to be able to pic where you’re going to sit and know they’re ‘your’ seats and not have to wander aimlessly around the dark auditorium looking for free spots.
I would have given this a much better rating if it wasn’t for a past experience I had with their online ticket purchasing, which comes with a ‘convenience fee’ for buying them online. I bought tickets to a movie online and realized only afterwards that the showing I chose was actually 3D. Aside from a small logo on the side of the main webpage next to the movie there was no indication that it was 3D at any point afterwards through out the purchasing process. This was my error for not looking close enough, but I would have appreciated it being more ‘advertised’ that this was a 3D showing.
Once I realized it I purchased tickets for a non-​3D showing and called the theater to see if they could please cancel the purchase I had made not even 5 minutes prior as I had not come and picked up the tickets and it was a processing transaction. I was told that they could not do that and that I would need to come to the theater, pick up the tickets and then return them for a refund. I did this, but thought it was ironic because I had paid the ‘convenience fee’ — twice — for the tickets (which was not refunded on the ones I returned) and it was a much bigger inconvenience to have to drive across town to return the tickets instead of just cancelling the purchase over the phone.
I contacted the theater and politely expressed my frustration, and I never even got a response, so for that reason I don’t want to give a high overall rating. It would be 5 stars for seating and ‘atmosphere,’ but a 1 for customer service so I settled on a 3.

My first thought was DIRTY. With garbage cans overflowing, popcorn everywhere, bathrooms were disastrous, and the seats dirty i will not be coming here again. For two people tickets were $ 28 and i felt like i needed a shower before the movie began.

Great theatre. Can reserve seats ahead of time online and the seats are reclining. Will definitely go back

I am not really the theater going type, but when i decide to go see a movie in the future, it will probably be here. Over thanksgiving we took my son to see the good dinosaur. I loved the reclining sofas, was very comfortable. The only thing that bugged me a little was that some people took their shoes off. Something about being around shoeless strangers is unsettling to me, and if i were to catch one hint of stinky feet i would probably leave and ask for a refund. Other than that, the theater was clean, and they offer your standard theater concessions.

This is our favorite theatre. The reclining seats are extra roomy and comfortable. When you order tickets online either from AMC or from
Fandango you are able to reserve your favorite seat in advance which we love! I am also a huge fan of the serve yourself Icee machine (honoring my inner child lol)! My only complaint about the seats is that there is no room to set your purse when the seats are reclined.

Love the reserved seating and reclining chairs!

While we go here often I can’t say it’s anything really exciting. Tired of garbage in the reclining seats, today’s find by my 4 year old was a full sized Bacardi glass bottle. Room was humid and warm, ughh. Nice employees though. :)

Good job on the seats. They are much more comfortable than Regal in Crystal Lake. You have earned my business because of that.

You can’t beat Saturday night at the movies. Butter flavored oil covered popcorn screaming kids. At least they have recliner seats! YEAH!
Can someone explain why a 6:30 movie starts at 6:49?
If I was late for a dinner reservation I would loose my table.
If I was late for a doctor appointment I would not only miss my appointment I would get charged for it.
What recourse do I have?

I love this theater. Staff is always friendly, and if you go often like we do, they remember your name and what you normally order, which is very nice in my opinion.
We love the stadium seating and reserved seats. You can buy tickets from their app on your phone and reserve your seats so you never have to worry about seating.
Prices are good, even better when you have the AMC Stubs card, which, in my opinion is a steal at $ 10 a year. It more than pays for itself if you go to the movies at least 2 times a year, and if you are into buying tickets in advance, you avoid the $ 1 per ticket convenience fee with the stubs card as well.
The recliners and stadium seating are awesome.
Always a good time.

Need to keep stock of straws. Need to keep a better way for people to reserve seats. Saw some lady that didn’t reserve a seat and was kicked out of her seat twice for people that paid for the seat.

I’ve lived in this area for 17 years and this is the only theater worth going to.
The reclining chairs are wide and great for dates, with the adjustable center armrest. The aisles are wide to accommodate the foot rest, so there’s space to walk when you need to get a refill. Speaking of drinks, there’s a bar with some great beer and liquor options! I had a huge cup of Blue Moon on draft my last time there.
The service has also improved tenfold since AMC took over this location, as has the viewing experience overall. The projections are clean and the sound is crisp… though I don’t know if AMC actually changed it or that’s just my perception because of the change.
Suddenly, $ 10 isn’t so bad to spend on a movie!

Reclining seats, use the app and you can reserve your seats ahead of time… no need to show up 30 minutes beforehand. All the employees are very pleasant here, too. This is my go-​to theater, even though I live really close to Showplace on 14.

I love, love, love this theater. From the theater being clean, the reclining chairs, clear picture and great sound system — this is the place to go for movies!

LOVE LOVE the chairs – tey reclie and are so comfortable you feel like you are home in your lazyboy (lol), Popcorn, a must at the movies is fresh and buttery! I also appreciate the fact that you can fill your own coke-​so you don’t just a cup of ice with a drizzle of coke on it.

Very cozy reclining seats, and an easy way to purchase those seats. I didn’t notice on my way in, but they have a full bar in the concession area. Next time i will have to enjoy a cocktail with my flick.

Awesome theater. Never too cold (sometimes a little humid in the summer though). Theaters have reclining chairs and you reserve your seat ahead of time. I love this idea and always come here when it is a popular new movie so I don’t have to wait in line or get the dreaded front row seats. There really isn’t a bad seat in the house!
They have the cool coke machines here so you fill your own soda. I just wish they had salt packets because my popcorn never has enough on the bottom.
It seems much cleaner here than other theaters… Even the bathrooms. I hold out to see movies at this theater.

I’m the kind of person that stresses out about getting to the movie theater super early, in order to get my «perfect seats» (in the middle, right before that bar that separates the seats that are too close to the front, from the back rows.) I seriously get anxiety from it. Then… I discovered this AMC in Lake in the Hills. Hallelujah! This place not only has the most comfortable, reclining lazyboy seats I’ve ever had the pleasure of sitting on, but they have RESERVED SEATING!
I no longer have to be at the theater an hour before the showing. Oh, they also have a bar for us adults, and certain movies have an option for dining, with waiters and everything. It’s like an Ipic Theater, but more affordable.
Highly recommended!

Had no idea that AMC had changed the format at this movie theater. We rolled up on a Saturday night, 20 mins before showtime and the movie we wanted to see was all sold out. I was a little miffed to be leaving. I’d been going here since it was a mainstream Kerasotes theater with a regular box office.
Now for the most part it’s all pre-​purchased tickets with reserved seating.
Last weekend I jumped online to AMC’s website, chose the move and the showtime, got clicked thru to Fandango, selected my tickets, then my seats and voila! Had my tix and a couple reserved seats. The theater is nice and the seats are awesome. Tickets were I think $ 24.50 for two on Fandango, refillable popcorn and a drink was about $ 18 I think. A bit expensive but a nice way to see a movie.
FWIW my girlfriend and I saw «Monuments Men»; I loved it and she fell asleep. Great.