Lake Mary Pediatric Dentistry

I took my son to this office and we love it. The appointment was right on time, we waited less than a minute and the staff took us to the back. The staff completed the cleaning process. Doctor Newcity was awesome.

My son is 2 and this was his first visit to the dentist. I anticipated a stressful experience, as he generally doesn’t like medical staff, or sitting still. The entire staff was just lovely. Very welcoming and pleasant. His hygienist was extremely patient, and got his teeth cleaned and polished before he could even think to protest. The dentist completed his exam quickly and offered him a prize and sticker (in addition to the toothbrush, floss and toothpaste they put in a goody bag). They all told him he did a great job, and expressed how impressed they were. We scheduled his next cleaning for six months and were on our merry way in UNDER 30 MINUTES! I would absolutely recommend Lake Mary Pediatric Dentistry.

I had a horrible experience at this facility. My daughter has sensory processing disorder and does not like loud sounds or anyone getting too close to her (especially her mouth). I discussed this with them prior and they said they could accommodate her. After we arrived they tried to start her exam in the common room, which has several chairs with children all around getting cleanings. She could not tolerate all the chaos and noise so they moved her to a private room. The dental hygienist was not happy about doing that and made her feelings known. She then tried to start the exam but my daughter was anxious and started crying. The hygienist had no patience with her and started to lose her cool. I intervened and tried to calm her down so she could get the inserts in her mouth to take the xrays, but she was so worked up at this point. We were finally able to accomplish the task and take the pictures, but the cleaning was a nightmare. She spent about 2 mins barely cleaning her teeth and then stopped because she couldn’t continue. When Dr. White came in, he was very kind and seemed to be 180 from his assistant. When we checked out I was surprised that we were still charged for a full cleaning even though one didn’t happen. The front desk also had us make a 6 month cleaning appointment which I didn’t know about until I received a card in the mail. I immediately called them and cancelled the appointment after receipt of the card and then got a bill in the mail for $ 50.00 for missing our appointment. Along with the bill was a copy of some contract I signed saying that if I missed an appointment and did not give 24 hours notice, I would be billed $ 50.00. I called them and explained that I DID cancel and they started to give me a hard time until I told them I had proof of the time and date of the phone call (thank God for cell phones) and then they backed off and agreed to waive the $ 50.00.
Honestly, I don’t know what is going on with this place but it is apparent that Dr. White is letting some bad staff make some bad decisions. Not to mention, he is not being vigilant about hiring hygienists who have empathy and understanding for special needs children.

I love this office! I took my daughter here when she was 6 months old (she’s now 7) and every six months after that until I moved away. We are now back in the area and I took my 2 ½ year old son to this office today. It’s just as good as I remember it! The office is more than kid friendly, it’s pretty freaking amazing! The is so much to distract the kids and get them excited. I couldn’t think of anything to make it better! The staff is awesome and Dr. White is the best! He’s so down to earth, he sees each patient himself. Not to mention I was in and out within 30 minutes! I am very pleased with this dentist, I will definitely be referring my friends to Dr. White :)

Incredibly friendly assistants at the front & back and Dr. White was patient & playful w/​our son. Very positive & informative 1^st dental visit! We’ll be back, but not for another 6 months, haha.
Wonderful & relaxing atmosphere as well!

You know when you find a place that is so great that its worth the drive to continue to go to? Well, this is one of those places. I have 3 boys ages 7,6,and 4. They are a trio of chaos and fun wherever they venture and the Dentist office is no exception. As a person who really likes their teeth I have made sure that my boys have taken care of theirs since they first got them. I have also made sure that they do not fear the Dentist who I believe is one of the most awesome types of doctors. With all of this being said lets review the office:
The staff is amazing. They are super nice and courteous. The techs are so patient and were great with all three of the kids. My middle kid has Autism so he can sometimes be very defiant and not want to cooperate however the tech, Ashley was great with him. She helped him feel at ease and comfortable. The other two techs; Yolanda and Jackie were equally attentive to my other two kids.
The office is great. They have this surfer/​tiki/​island theme throughout the entire place that had the kids asking me to do that to their rooms HA! Yeah sorry kids. you are lucky if I can put border on the wall straight.
The dentist, Dr. White, was great. He answered my questions and put to rest the worries I had about medication affecting my kiddos permanent teeth.
My kids have been going to the dentist for a few years now and this has been the best experience thus far. We live pretty close right now but once we close on our house we will be a bit far away but this place is definitely one of those that are worth the drive. I am so glad that we came here and will continue to come here for all of my kiddos dental needs.
Some other great features:
1. The wait was minimal (I think we were in the waiting room for about 5 minutes)
2. You can print out the new patient forms from their website and bring them in. a great time saver.
3. They are adequately staffed so if you have basketball team like me you can get them taken care of simultaneously and not be there forever.
4. (This one is from my 7 year old) They let you pick awesome toys, a sticker, and you get a new toothbrush once you are done. They do not give you lolly pops.